DTC B396A - Liftgate Motor Power Open/Close Malfunction

Diagnostic Instructions

DTC Descriptors

DTC B396A

Left Liftgate Motor Control Circuit

For symptom byte information refer to: Symptom Byte List

Diagnostic Fault Information

Circuit

Short to Ground

Open/High Resistance

Short to Voltage

Signal Performance

Liftgate Control Module B+ Terminal 3 X2

B396A 04

B396A 04

Liftgate Motor Close Control

B396A 02

B396A 04

B396A 01

Liftgate Motor Open Control

B396A 02

B396A 04

B396A 01

Circuit/System Description

The liftgate motor is a bi-directional motor and open or close operation is the result of the direction of the motor rotation. The liftgate control module controls the liftgate motor through the control circuits by supplying power and ground in the appropriate polarity. The motor control circuits are monitored by the liftgate control module prior to activation for a high or low condition and during motor operation for any irregular current flow conditions.

Conditions for Running the DTC

  • The system voltage is 9–16 V.
  • Power open or close function is initiated.

Conditions for Setting the DTC

B396A 01

The liftgate control module detects a short to battery in the liftgate motor control circuits.

B396A 02

The liftgate control module detects a short to ground in the liftgate motor control circuits.

B396A 04

The liftgate control module detects an open/high resistance in the liftgate motor control circuits or an open/high resistance in the terminal 3 X2 B+ circuit

Action Taken When the DTC Sets

The liftgate will release but will not power open or power close

Conditions for Clearing the DTC

  • The DTC will be current for as long as the fault is present.
  • When the fault is no longer present, the DTC will be a history DTC.
  • A history DTC will clear after 50 ignition cycles.

Diagnostic Aids

Whenever the liftgate control module loses power or is disconnected, the ignition must be cycled OFF then ON in order to reactivate the liftgate control module.

In some circumstances high or low control circuit faults may cause the liftgate control module to react as if the liftgate has encountered an object in its travel and reverse direction.

Reference Information

Schematic Reference

Liftgate Schematics

Connector End View Reference

Master Electrical Component List

Description and Operation

Liftgate Description and Operation

Electrical Information ReferenceScan Tool Reference

Control Module References for scan tool information

Circuit/System Verification

Circuit/System Testing

Repair Instructions

Perform the Diagnostic Repair Verification after completing the repair.