Diagnostic Instructions
DTC Descriptors
- DTC B396A
  Left Liftgate Motor Control Circuit
For symptom byte information refer to: Symptom Byte List
Diagnostic Fault Information
Circuit  | Short to Ground  | Open/High Resistance  | Short to Voltage  | Signal Performance  | 
|---|
Liftgate Control Module B+ Terminal 3 X2  | B396A 04  | B396A 04  | —  | —  | 
Liftgate Motor Close Control  | B396A 02  | B396A 04  | B396A 01  | —  | 
Liftgate Motor Open Control  | B396A 02  | B396A 04  | B396A 01  | —  | 
Circuit/System Description
The liftgate motor is a bi-directional motor and open or close operation is the result of the direction of the motor rotation. The liftgate control module controls the liftgate motor through the control circuits by supplying power and ground in the appropriate polarity. The motor control circuits are monitored by the liftgate control module prior to activation for a high or low condition and during motor operation for any irregular current
flow conditions.
Conditions for Running the DTC
- The system voltage is 9–16 V.
 - Power open or close function is initiated.
 
Conditions for Setting the DTC
B396A 01
The liftgate control module detects a short to battery in the liftgate motor control circuits.
B396A 02
The liftgate control module detects a short to ground in the liftgate motor control circuits.
B396A 04
The liftgate control module detects an open/high resistance in the liftgate motor control circuits or an open/high resistance in the terminal 3 X2 B+ circuit
Action Taken When the DTC Sets
The liftgate will release but will not power open or power close
Conditions for Clearing the DTC
- The DTC will be current for as long as the fault is present.
 - When the fault is no longer present, the DTC will be a history DTC.
 - A history DTC will clear after 50 ignition cycles.
 
Diagnostic Aids
Whenever the liftgate control module loses power or is disconnected, the ignition must be cycled OFF then ON in order to reactivate the liftgate control module.
In some circumstances high or low control circuit faults may cause the liftgate control module to react as if the liftgate has encountered an object in its travel and reverse direction.
Reference Information
Schematic ReferenceLiftgate Schematics
Connector End View ReferenceMaster Electrical Component List
Description and OperationLiftgate Description and Operation
Electrical Information ReferenceScan Tool ReferenceControl Module References for scan tool information
Circuit/System Verification
- Ignition ON.
 - Verify the liftgate will OPEN and CLOSE when commanding the Liftgate Open/Close with a scan tool.
 - If the liftgate does OPEN and CLOSE
 
- All OK.
 
Circuit/System Testing
- Ignition OFF, disconnect the X2 harness connector at the K39 Liftgate Control Module, Ignition ON
 - Verify a test lamp illuminates between the B+ circuit terminal 3 and ground.
 - If the test lamp does not illuminate and the circuit fuse is good
 
- Ignition OFF
 - Test for less than 2 Ω in the B+ circuit end to end.
 - If 2 Ω or greater, repair the open/high resistance in the circuit.
 - If less than 2 Ω, verify the fuse is not open and there is voltage at the fuse.
 
- If the test lamp does not illuminate and the circuit fuse is open
 
- Ignition OFF
 - Test for infinite resistance between the B+ circuit and ground.
 - If less than infinite resistance, repair the short to ground on the circuit.
 
- Disconnect the harness connector at the M17 Liftgate Motor Assembly.
 - Test for infinite resistance between each control circuit and ground.
 - If less than infinite resistance, repair the short to ground on the circuit.
 - If infinite resistance, replace the M17 Liftgate Motor Assembly.
 
- If the test lamp illuminates
 
- Ignition OFF, connect the X2 harness connector at the K39 Liftgate Control Module and disconnect the harness connector at the M17 Liftgate Motor Assembly.
 - Connect a test lamp between the control circuit terminal 1 and control circuit terminal 5, ignition ON.
 Note: The liftgate must be opened and allowed to cinch closed each time this test is performed, repeating this test without opening and closing the liftgate will result in a misdiagnosis and replacement of a functional K39 Liftgate Control Module
- Open and completely close the liftgate, verify the test lamp turns ON and OFF when pressing the S46B Liftgate Unlatch Switch.
 - If the test lamp remains OFF
 
- Ignition OFF, remove the test lamp, disconnect the X3 harness connector at the K39 Liftgate Control Module.
 - Test for infinite resistance between each control circuit and ground. 
 - If less than infinite resistance, repair the short to ground on the circuit.
 
- Test for less than 2 Ω in the control circuits end to end.
 - If 2 Ω or greater, repair the open/high resistance in the circuit.
 - If less than 2 Ω, replace the K39 Liftgate Control Module.
 
- If the test lamp is always ON
 
- Ignition OFF, remove the test lamp, disconnect the X3 harness connector at the K39 Liftgate Control Module, ignition ON. 
 - Test for less than 1 V between each control circuit and ground. 
 - If 1 V or greater, repair the short to voltage on the circuit.
 - If less than 1 V, replace the K39 Liftgate Control Module
 
- If the test lamp turns ON and Off
 
- Replace the M17 Liftgate Motor Assembly.
 
Repair Instructions
Perform the  Diagnostic Repair Verification after completing the repair.