Last Modified: 05-13-2024 6.11:8.1.0 Doc ID: RM1000000026PHC
Model Year Start: 2023 Model: GR Corolla Prod Date Range: [09/2022 - 11/2022]
Title: TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): PROBLEM SYMPTOMS TABLE; 2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]

PROBLEM SYMPTOMS TABLE

HINT:

  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.
  • When a symptom indicates that a service is malfunctioning, use the Techstream to check whether the service subscription is active.

    Click here 2021 - 2025 MY Corolla Corolla Hatchback GR Corolla [04/2020 -        ]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): DATA LIST / ACTIVE TEST

Application Function

Symptom

Suspected Area

Link

Vehicle status cannot be checked using the application.

Proceed to "Remote Service Malfunction"

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction

Vehicle status alerts are not received by the application even if remote notification operation conditions are met.

Proceed to "Remote Service Malfunction"

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction

Vehicle cannot be operated remotely using the application.

Perform remote door lock and unlock registration and check if the problem symptom recurs (w/o Smart Key System)

2023 MY Corolla Corolla Hatchback Corolla HV GR Corolla [09/2022 - 11/2022]; THEFT DETERRENT / KEYLESS ENTRY: IMMOBILISER SYSTEM (w/o Smart Key System): REGISTRATION

Perform remote door lock and unlock registration and check if the problem symptom recurs (w/ Smart Key System)*1

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function (Gasoline Model, except TMMMS Made)): REGISTRATION

Perform remote door lock and unlock registration and check if the problem symptom recurs (w/ Smart Key System)*2

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function (Gasoline Model, TMMMS Made)): REGISTRATION

Proceed to "Remote Service Malfunction"

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction

  • *1: for TMC Made
  • *2: for TMMMS Made

Remote Engine Start and Stop Function

Symptom

Suspected Area

Link

Engine does not start by remote engine start function.

Proceed to "Remote Engine Starter does not Operate"

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Engine Starter does not Operate

Engine does not stop by remote engine stop function.

Proceed to "Remote Engine Starter does not Operate"

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Engine Starter does not Operate

Warning Notification Function

Symptom

Suspected Area

Link

The multi-display screen does not show a warning message even though a warning light turns on or the multi-information display indicates a warning.

Proceed to "Warning Notification Function Malfunction"

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Warning Notification Function Malfunction

The multi-display screen shows a warning message even though no warning lights are on and the multi-information display does not indicate a warning.

Proceed to "Warning Notification Function Malfunction"

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Warning Notification Function Malfunction

The multi-display screen shows a warning message different from the warning light or the multi-information display.

Proceed to "Warning Notification Function Malfunction"

2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Warning Notification Function Malfunction

Destination Function (for TMC Made)

Symptom

Suspected Area

Link

Cannot contact call center when Call Dest. Assist is selected on Destination Assist Connect screen

Contact Telematics Service Provider to inquire about network status

-

Proceed to "UNABLE TO CONNECT TO CALL CENTER"

2021 - 2025 MY Corolla Corolla Hatchback GR Corolla [04/2020 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM (for Gasoline Model): UNABLE TO CONNECT TO CALL CENTER

Proceed to "DCM Data Signal Circuit between Radio Receiver and DCM"

2023 - 2025 MY Corolla Corolla Hatchback GR Corolla [09/2022 -        ]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): DCM Data Signal Circuit between Radio Receiver and DCM

Radio and display receiver assembly

2023 MY Corolla Corolla Hatchback Corolla HV GR Corolla [09/2022 - 11/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

DCM (telematics transceiver)

2023 MY Corolla Corolla Hatchback Corolla HV GR Corolla [09/2022 - 11/2022]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL

Other caller's voice volume cannot be adjusted using the Destination Assist Connect screen

Radio and display receiver assembly

2023 MY Corolla Corolla Hatchback Corolla HV GR Corolla [09/2022 - 11/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Communication Based Voice Recognition Function (for TMC Made)

Symptom

Suspected Area

Link

Does not recognize voice commands performed to contact support center

Check if the connected service is available

-

Check if the normal voice recognition function is operating correctly

2023 - 2025 MY Corolla Corolla Hatchback Corolla HV GR Corolla [09/2022 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for Single Knob Type): PROBLEM SYMPTOMS TABLE

Proceed to "Does not Recognize Voice Commands Performed to Contact Support Center"

2023 - 2025 MY Corolla Corolla Hatchback GR Corolla [09/2022 -        ]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Does not Recognize Voice Commands Performed to Contact Support Center

The microphone button on the keyboard input screen does not become enabled

Check if the connected service is available

-

Proceed to "UNABLE TO CONNECT TO CALL CENTER"

2021 - 2025 MY Corolla Corolla Hatchback GR Corolla [04/2020 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM (for Gasoline Model): UNABLE TO CONNECT TO CALL CENTER