Last Modified: 05-13-2024 |
6.11:8.1.0 |
Doc ID: RM1000000026DYE |
Model Year Start: 2023 |
Model: GR Corolla |
Prod Date Range: [09/2022 - 11/2022] |
Title: THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function (Gasoline Model, except TMMMS Made)): CUSTOMER PROBLEM ANALYSIS CHECK; 2023 MY Corolla Corolla Hatchback GR Corolla [09/2022 - 11/2022] |
CUSTOMER PROBLEM ANALYSIS CHECK
HINT:
Be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem, and then check for DTCs.
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If the entry unlock function does not operate.
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If the power source mode does not change even though the engine switch was pressed (does not change to ACC).
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If the entry lock function does not operate.
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If the entry lock/unlock function does not operate for all doors.
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If both the entry lock and unlock functions do not operate.
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If the wireless lock and unlock functions do not operate.
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If the engine cannot be started the push-button start function.
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If an engine start was attempted by holding the electrical key transmitter sub-assembly near the engine switch and then pressing the engine switch.
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If the warning buzzers inside the vehicle do not sound.
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If the warning buzzers outside the vehicle do not sound.
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If the steering wheel does not unlock.*
If it is suspected that wave interference is likely, be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem.
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Specific locations where the system does not operate (such as near TV towers, large video displays, wireless garage door opener systems, wireless security cameras, home security systems, etc.).
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Specific times when the system does not operate.
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If the symptoms occurred immediately after purchase or only recently.
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If the system does not operate only when near specific vehicles (there may be wave interference from the wireless systems of other vehicles).
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If the system operates intermittently.
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If the electrical key transmitter sub-assembly is bundled together with other items.
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If the electrical key transmitter sub-assembly is carried together with other electronic devices, such as cell phones, personal computers, portable music players, other electrical key transmitter sub-assemblies, etc. (make sure to keep the electrical key transmitter sub-assembly at least 0.1 m (0.328 ft.) away from such items).
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Where the electrical key transmitter sub-assembly is being kept when not in use: If the electrical key transmitter sub-assembly is being placed within 1 m (3.28 ft.) of items such as TVs, DVD recorders, induction cookers, rice cookers, dishwashers, modems, cell phones, personal computers, microwave ovens, desk or floor lamps, cordless telephones, etc.
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If there are electronic devices that transmit radio waves placed in the vehicle.
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When the transmitter battery was last replaced. The transmitter battery capacity can be approximated using the Key Low Battery Data List item.
Click here
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If the customer installed any optional components (theft deterrent devices, wireless fog lights, etc.) to the vehicle.
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