"Bluetooth" is inoperative (in-vehicle device cannot be recognized by the cellular phone)
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Proceed to "Cellular Phone Inspection"
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Replace the radio and display receiver assembly
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"Bluetooth" compatible cellular phone cannot be registered
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Proceed to "Cellular Phone Registration Failure"
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Proceed to ""Bluetooth" Connection History"
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"Bluetooth" compatible cellular phone cannot be connected
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Check that another cellular phone is not already connected as a hands-free device
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Bring the cellular phone near the in-vehicle device and reconnect it
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Proceed to "Cellular Phone Inspection"
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Proceed to "'Bluetooth' Connection History"
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Replace the radio and display receiver assembly
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"Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually)
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Check that the setting "Use for Phone" is set to on on the in-vehicle device registration screen
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Replace the radio and display receiver assembly
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2 "Bluetooth" compatible cellular phones cannot connect at the same time
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Check that the sign-in completes after opening the My Settings (user profile) screen
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Check that another cellular phone is not already connected as a hands-free device
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Move the main cellular phone and sub-cellular phone close to the in-vehicle device and connect again
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Proceed to "Cellular Phone Inspection"
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Proceed to "'Bluetooth' Connection History"
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Replace the radio and display receiver assembly
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Ringtone of a "Bluetooth" compatible cellular phone cannot be heard
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Check that mute of the cellular phone is off
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Adjust the sound volume of the cellular phone, and try again
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Proceed to "Cellular Phone Inspection"
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Replace the radio and display receiver assembly
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"Bluetooth" compatible cellular phone connection is disconnected
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Bring the cellular phone near the in-vehicle device and check if it is reconnected
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-
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Proceed to "Cellular Phone Inspection"
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Proceed to "'Bluetooth' Connection History"
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Replace the radio and display receiver assembly
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Bring the cellular phone near the in-vehicle device and check if it is reconnected
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Check that the sign-in completes after opening the My Settings (user profile) screen
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Proceed to "Cellular Phone Registration Failure"
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Message that prompts to check the cellular phone is displayed
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Bring the cellular phone near the in-vehicle device and reconnect it
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-
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Proceed to "Cellular Phone Inspection"
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Replace the radio and display receiver assembly
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Phonebook data cannot be transferred
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Check that the sync contact setting of the in-vehicle device is on
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-
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Check that no application on a cellular phone is operating
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If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation
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-
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Turn the sync contact OFF and then turn ON
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-
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Proceed to "Cellular Phone Inspection"
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Replace the radio and display receiver assembly
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Phonebook data is cleared
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Check that the phonebook data automatic transfer has been completed
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-
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Replace the radio and display receiver assembly
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All the transferred phonebook data is sorted to "Other"
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Check that no application on a cellular phone is operating
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-
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Check that phonebook data in the cellular phone is not stored to the SIM card
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-
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Proceed to "Cellular Phone Inspection"
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Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on cellular phone
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-
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Cellular phone cannot make outgoing/incoming calls
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Move the vehicle into a cellular phone service area, check that the cellular phone is connected to the vehicle via "Bluetooth" and operate the in-vehicle device again
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Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth"
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Check if a call confirmation message is displayed when attempting to call
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-
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Proceed to "Cellular Phone Inspection"
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Proceed to ""Bluetooth" Connection History"
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Replace the radio and display receiver assembly
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Message cannot be viewed
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Check that the cellular phone message forwarding setting is set to on
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-
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Proceed to "Cellular Phone Inspection"
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Replace the radio and display receiver assembly
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No notification when a message has arrived
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Check that the application has not been left open on the cellular phone
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-
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Proceed to "Cellular Phone Inspection"
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Replace the radio and display receiver assembly
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Message cannot be sent
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Proceed to "Cellular Phone Inspection"
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-
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Replace the radio and display receiver assembly
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Message synchronization cannot be set to off
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Check if the cellular phone message forwarding is set off
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-
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Proceed to "Cellular Phone Inspection"
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Replace the radio and display receiver assembly
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Other caller's voice is interrupted by noise or sound quality is poor
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Check the receiving voice volume (if it is too high, voice may sound distorted)
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-
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Proceed to "Hands-free Voice Quality and Volume Settings" in Operation Check.
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Make a call with the cellular phone disconnected from "Bluetooth" and check that other callers voice can be heard clearly
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-
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Check that audio is correctly output for the radio
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-
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Replace the radio and display receiver assembly
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Other caller's voice cannot be heard
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Check that audio is correctly output for the radio
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-
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Make a call with the cellular phone disconnected from "Bluetooth" and check that other callers voice can be heard clearly
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-
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Using the cellular phone setting display, confirm that the audio output device is registered to the in-vehicle device.
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-
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Check that reception voice volume is not set to minimum.
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-
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Replace the radio and display receiver assembly
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Caller's voice (your voice) is interrupted by noise or sound quality is poor.
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Check the transmitting voice volume (if it is too high, voice may sound distorted).
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Proceed to "Hands-free Voice Quality and Volume Settings" in Operation Check.
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If any additional devices are installed, turn on/off the power switch and check whether noise occurs.
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-
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Turn the ignition switch from ACC to off for a few times at a certain interval and check the sound volume of the calls.
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-
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Using another cellular phone with another cellular phone carrier, check the sound volume of the calls a few times at a certain interval.
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Proceed to "When Voice Recognition Switch is Pressed a Short Beep is Emitted but the Voice Recognition System does not Start"
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Proceed to "Microphone Circuit"
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Other caller cannot hear your voice
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When talking on the cellular phone, check that the mute button is not pressed.
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-
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Proceed to "When Voice Recognition Switch is Pressed a Short Beep is Emitted but the Voice Recognition System does not Start"
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Proceed to "Microphone Circuit"
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Sound output too low (other caller cannot hear your voice at an appropriate volume level)
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Turn the ignition switch from ACC to off a few times at a certain interval and check the sound volume of the calls.
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-
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Using another cellular phone with another cellular phone carrier, check the sound volume of the calls a few times at a certain interval.
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-
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Proceed to "When Voice Recognition Switch is Pressed a Short Beep is Emitted but the Voice Recognition System does not Start"
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Proceed to "Microphone Circuit"
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The telephone button on the steering pad switch cannot be operated but the displayed telephone button can be operated.
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Check that there is no foreign matter caught, etc. in the switch for which the problem is occurring, and remove it if necessary
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-
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Check that the voice recognition switch on the steering pad switch can be operated. If it cannot be operated, proceed to "When voice recognition switch is pressed, a short beep is not emitted and the voice recognition system does not start"
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Inspect the steering pad switch assembly.
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