Last Modified: 05-13-2024 6.11:8.1.0 Doc ID: RM100000001G6UE
Model Year Start: 2020 Model: Corolla Prod Date Range: [01/2019 - 09/2022]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model with Dual Knob Type): Does not Play even after Bluetooth Audio Mode is Selected; 2020 - 2022 MY Corolla Corolla HV [01/2019 - 09/2022]

Does not Play even after Bluetooth Audio Mode is Selected

CAUTION / NOTICE / HINT

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

    Click here 2020 - 2022 MY Corolla Corolla HV [01/2019 - 09/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model with Dual Knob Type): PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.

HINT:

Even if the portable player can play audio content, it may not be able to play via the in-vehicle device. This does not necessarily indicate a malfunction of the in-vehicle device.

PROCEDURE

1.

CHECK OPERATION

(a) Check if the portable player operates normally.

OK:

The portable player operates normally.

NG

MALFUNCTION IN PORTABLE PLAYER
OK

2.

CHECK AUDIO SETTINGS

(a) Set volume, fader and balance to the initial values and check that the sound is normal.

OK:

Audio system returns to normal.

HINT:

Sound quality adjustment measures vary according to the type of amplifier.

NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY 2020 MY Corolla Corolla Hatchback Corolla HV GR Corolla [01/2019 - 03/2019]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL 2020 - 2022 MY Corolla Corolla Hatchback Corolla HV GR Corolla [03/2019 - 09/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

OK

3.

CHECK USING ANOTHER "Bluetooth" AUDIO COMPATIBLE VEHICLE OF SAME MODEL

(a) Check if the "Bluetooth" audio player plays normally on another "Bluetooth" audio compatible vehicle of the same model.

OK:

"Bluetooth" audio player plays normally.

OK

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 2020 MY Corolla Corolla HV [01/2019 - 04/2020]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model with Dual Knob Type): PROBLEM SYMPTOMS TABLE 2021 - 2022 MY Corolla Corolla HV [04/2020 - 09/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model with Dual Knob Type): PROBLEM SYMPTOMS TABLE

NG

MALFUNCTION IN PORTABLE PLAYER