Last Modified: 05-13-2024 6.11:8.1.0 Doc ID: RM100000001G6U9
Model Year Start: 2020 Model: Corolla Prod Date Range: [01/2019 - 09/2022]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model with Dual Knob Type): Voice Guidance does not Function; 2020 - 2022 MY Corolla Corolla HV [01/2019 - 09/2022]

Voice Guidance does not Function

CAUTION / NOTICE / HINT

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

    Click here 2020 - 2022 MY Corolla Corolla HV [01/2019 - 09/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model with Dual Knob Type): PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.

PROCEDURE

1.

CHECK VOICE GUIDANCE SETTING

(a) Check that the voice guidance setting is not off.

OK:

Voice guidance setting is not off.

NG

CHANGE THE VOICE GUIDANCE SETTING TO ON
OK

2.

CHECK AUDIO FUNCTION

(a) Check that sound can be heard from a front speaker.

OK:

Sound can be heard.

OK

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY 2020 MY Corolla Corolla Hatchback Corolla HV GR Corolla [01/2019 - 03/2019]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL 2020 - 2022 MY Corolla Corolla Hatchback Corolla HV GR Corolla [03/2019 - 09/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 2020 MY Corolla Corolla HV [01/2019 - 04/2020]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model with Dual Knob Type): PROBLEM SYMPTOMS TABLE 2021 - 2022 MY Corolla Corolla HV [04/2020 - 09/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model with Dual Knob Type): PROBLEM SYMPTOMS TABLE