Last Modified: 05-13-2024 6.11:8.1.0 Doc ID: RM100000001CY6O
Model Year Start: 2019 Model: GR Corolla Prod Date Range: [06/2018 - 09/2022]
Title: THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): Unable to Unlock Steering Wheel (Engine cannot Start); 2019 - 2022 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 09/2022]

Unable to Unlock Steering Wheel (Engine cannot Start)

DESCRIPTION

The steering lock ECU (steering lock actuator or upper bracket assembly) activates the steering lock motor and moves the lock bar into the steering column to lock the steering.

The steering may not unlock when the lock bar gets stuck in the lock hole of the steering column. In this case, if the engine switch is turned on (IG) while shaking the steering wheel, as is done for a vehicle with a mechanical key, the lock bar will be unlocked. If the ID code box (immobiliser code ECU) or ECM is replaced, the system needs to be initialized. Otherwise, the steering cannot be unlocked and the engine cannot be started.

Related Data List and Active Test Items

Problem Symptom

Data List and Active Test

Unable to unlock steering wheel (Engine cannot start)

Smart Key

  • Unlock Request Receive
  • S Code Check
  • L Code Check
  • Steering Unlock

WIRING DIAGRAM

CAUTION / NOTICE / HINT

NOTICE:

  • When using the Techstream with the engine switch off, connect the Techstream to the DLC3 and turn a courtesy light switch on and off at intervals of 1.5 seconds or less until communication between the Techstream and the vehicle begins. Then select the vehicle type under manual mode and enter the following menus Body Electrical Smart Key. While using the Techstream, periodically turn a courtesy light switch on and off at intervals of 1.5 seconds or less to maintain communication between the Techstream and the vehicle.
  • Perform either of the following operations to lock/unlock the steering:

    for Manual Transaxle

    • To unlock the steering, carry the key and turn the engine switch on (ACC) or on (IG).
    • To lock the steering, turn the engine switch off, and then open a door.

    except Manual Transaxle

    • To unlock the steering, carry the key and turn the engine switch on (ACC) or on (IG).
    • To lock the steering, turn the engine switch off with the shift lever in P, and then open a door.
  • The smart key system (for Start Function) uses the LIN communication system and CAN communication system. Inspect the communication function by following How to Proceed with Troubleshooting. Troubleshoot the smart key system (for Start Function) after confirming that the communication systems are functioning properly.

    Click here 2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING 2020 - 2022 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

  • After performing repairs, confirm that the problem does not recur.
  • Make sure that no DTCs are output. If any DTCs are output, proceed to Diagnostic Trouble Code Chart.
  • Inspect the fuses for circuits related to this system before performing the following procedure.
  • Before replacing the steering lock ECU (steering lock actuator or upper bracket assembly), certification ECU (smart key ECU assembly) or ID code box (immobiliser code ECU), refer to Registration.

    Click here 2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [09/2019 - 04/2020]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2021 - 2022 MY Corolla Corolla Hatchback GR Corolla [04/2020 - 09/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION

  • When disconnecting the cable from the negative (-) battery terminal, some systems need to be initialized after the cable is reconnected.

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  • If the steering lock ECU (steering lock actuator or upper bracket assembly) is replaced, be sure to confirm that the steering is unlocked by turning the steering wheel to the left and right before starting the engine. This function prevents the engine from starting while the steering is locked. If the steering is locked for any reason, open and close a door with the engine switch off, and then unlock the steering by pressing the engine switch.

PROCEDURE

1.

CHECK ENGINE SWITCH (SWITCH CONDITION)

(a) Check the power source mode change. (for Manual Transaxle)

(1) When the key is inside the vehicle, check that pressing the engine switch with the clutch pedal released causes the power source mode to change as follows:

OK:

Off → On (ACC) → On (IG) → Off

(b) Check the power source mode change. (except Manual Transaxle)

(1) When the key is inside the vehicle and the shift lever is in P, check that pressing the engine switch with the brake pedal released causes the power source mode to change as follows:

OK:

Off → On (ACC) → On (IG) → Off

NG

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OK

2.

CHECK INDICATOR

(a) With the engine switch on (IG), check that Steering Lock active is displayed on the multi-information display in the combination meter assembly.

Result

Proceed to

Steering Lock active is displayed

A

Steering Lock active is not displayed

B

B

GO TO STEP 4

A

3.

CHECK STEERING UNLOCK

(a) Turn the steering wheel left and right, and then press the engine switch.

(b) Check that the steering is unlocked.

Result

Proceed to

The steering is unlocked

A

The steering is not unlocked

B

A

USE SIMULATION METHOD TO CHECK

B

4.

READ VALUE USING TECHSTREAM (UNLOCK REQUEST RECEIVE)

(a) Connect the Techstream to the DLC3.

(b) Turn the engine switch on (IG).

(c) Turn the Techstream on.

(d) Enter the following menus: Body Electrical / Smart Key / Data List.

(e) Read the Data List according to the display on the Techstream.

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

Unlock Request Receive

Status of steering unlock command from certification ECU (smart key ECU assembly)

OK or NG

OK: Certification ECU (smart key ECU assembly) sends steering unlock command (within 10 seconds of engine switch turned on (ACC) or on (IG), or of engine start operation performed)

NG: Certification ECU (smart key ECU assembly) does not send steering unlock command (engine switch not turned on (ACC) or on (IG), and engine start operation not performed)

  • The engine cannot be started when an unlock request signal cannot be received.
  • If OK is not displayed even though the steering unlock conditions are met, the certification ECU (smart key ECU assembly) may be malfunctioning.

Body Electrical > Smart Key > Data List

Tester Display

Unlock Request Receive

OK:

Within 10 seconds of turning the engine switch on (ACC) or on (IG) or starting the engine, the Data List item changes to "OK".

NG

GO TO STEP 12

OK

5.

READ VALUE USING TECHSTREAM (S CODE CHECK)

(a) Read the Data List according to the display on the Techstream.

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

S Code Check

S code verification result

OK or NG

OK: Verification result normal

NG: Verification result abnormal

When NG is displayed:

  • The ID code for the certification ECU (smart key ECU assembly) or ID code box (immobiliser code ECU) is not registered, or the certification ECU (smart key ECU assembly) or ID code box (immobiliser code ECU) is malfunctioning.
  • The steering cannot be locked.
  • The steering cannot be unlocked (the engine cannot be started).

Body Electrical > Smart Key > Data List

Tester Display

S Code Check

OK:

OK is displayed on the Techstream.

HINT:

Reasons for verification failure:

  • The certification ECU (smart key ECU assembly) or ID code box (immobiliser code ECU) is malfunctioning.
  • There is a problem with the communication between ECUs.
  • An ECU was replaced, but not registered.
  • An ECU was replaced with an ECU which has already been registered to another vehicle.
NG

GO TO STEP 11

OK

6.

READ VALUE USING TECHSTREAM (L CODE CHECK)

(a) Use the Data List to check if L code certification is functioning properly.

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

L Code Check

Verification result between ID code box (immobiliser code ECU) and steering lock ECU (steering lock actuator or upper bracket assembly)

OK or NG

OK: Verification result normal

NG: Verification result abnormal

When NG is displayed:

  • The ID code for the ID code box (immobiliser code ECU) or steering lock ECU (steering lock actuator or upper bracket assembly) is not registered, or the ID code box (immobiliser code ECU) or steering lock ECU (steering lock actuator or upper bracket assembly) is malfunctioning.
  • The steering cannot be locked.
  • The steering cannot be unlocked (the engine cannot be started).

Body Electrical > Smart Key > Data List

Tester Display

L Code Check

OK:

OK is displayed on the Techstream.

HINT:

Reasons for verification failure:

  • The steering lock ECU (steering lock actuator or upper bracket assembly) or certification ECU (smart key ECU assembly) is malfunctioning.
  • There is a problem with the communication between ECUs.
  • An ECU was replaced, but not registered.
  • An ECU was replaced with an ECU which has already been registered to another vehicle.
NG

GO TO STEP 10

OK

7.

CHECK HARNESS AND CONNECTOR (POWER SOURCE AND GROUND)

(a) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

I59-1 (GND) - Body ground

Always

Below 1 Ω

NOTICE:

If the result is not as specified, check for looseness in the ground cable connection.

*a

Component with harness connected

(Steering Lock ECU (Steering Lock Actuator or Upper Bracket Assembly))

(b) Measure the voltage according to the value(s) in the table below.

Standard Voltage:

Tester Connection

Condition

Specified Condition

I59-7 (B) - Body ground

Always

11 to 14 V

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

OK

8.

REPLACE STEERING LOCK ECU (STEERING LOCK ACTUATOR OR UPPER BRACKET ASSEMBLY)

(a) Replace the steering lock ECU (steering lock actuator or upper bracket assembly) with a new one and perform registration.

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NEXT

9.

CHECK STEERING UNLOCK

(a) Turn the steering wheel left and right, and then press the engine switch.

(b) Check that the steering is unlocked.

Result

Proceed to

The steering is unlocked

A

The steering is not unlocked

B

A

END (STEERING LOCK ECU (STEERING LOCK ACTUATOR OR UPPER BRACKET ASSEMBLY) WAS DEFECTIVE)

B

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10.

CHECK STEERING LOCK ECU (STEERING LOCK ACTUATOR OR UPPER BRACKET ASSEMBLY)

(a) Replace the steering lock ECU (steering lock actuator or upper bracket assembly) with a new one and perform registration.

HINT:

  • For replacement.

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  • For registration.

    Click here 2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [09/2019 - 04/2020]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2021 - 2022 MY Corolla Corolla Hatchback GR Corolla [04/2020 - 09/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION

(b) Read the Data List according to the display on the Techstream.

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

L Code Check

Verification result between ID code box (immobiliser code ECU) and steering lock ECU (steering lock actuator or upper bracket assembly)

OK or NG

OK: Verification result normal

NG: Verification result abnormal

When NG is displayed:

  • The ID code for the ID code box (immobiliser code ECU) or steering lock ECU (steering lock actuator or upper bracket assembly) is not registered, or the ID code box (immobiliser code ECU) or steering lock ECU (steering lock actuator or upper bracket assembly) is malfunctioning.
  • The steering cannot be locked.
  • The steering cannot be unlocked (the engine cannot be started).

Body Electrical > Smart Key > Data List

Tester Display

L Code Check

OK:

OK is displayed on the Techstream.

OK

END (STEERING LOCK ECU (STEERING LOCK ACTUATOR OR UPPER BRACKET ASSEMBLY) WAS DEFECTIVE)

NG

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11.

CHECK CERTIFICATION ECU (SMART KEY ECU ASSEMBLY)

(a) Replace the certification ECU (smart key ECU assembly) with a new one and perform registration.

HINT:

  • For replacement.

    Click here 2019 MY Corolla Corolla Hatchback Corolla HV GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: CERTIFICATION ECU: REMOVAL 2020 MY Corolla Corolla Hatchback Corolla HV GR Corolla [01/2019 - 03/2019]; THEFT DETERRENT / KEYLESS ENTRY: CERTIFICATION ECU: REMOVAL 2020 - 2022 MY Corolla Corolla Hatchback Corolla HV GR Corolla [03/2019 - 09/2022]; THEFT DETERRENT / KEYLESS ENTRY: CERTIFICATION ECU: REMOVAL

  • For registration.

    Click here 2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [09/2019 - 04/2020]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2021 - 2022 MY Corolla Corolla Hatchback GR Corolla [04/2020 - 09/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION

(b) Read the Data List according to the display on the Techstream.

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

S Code Check

S code verification result

OK or NG

OK: Verification result normal

NG: Verification result abnormal

When NG is displayed:

  • The ID code for the certification ECU (smart key ECU assembly) or ID code box (immobiliser code ECU) is not registered, or the certification ECU (smart key ECU assembly) or ID code box (immobiliser code ECU) is malfunctioning.
  • The steering cannot be locked.
  • The steering cannot be unlocked (the engine cannot be started).

Body Electrical > Smart Key > Data List

Tester Display

S Code Check

OK:

OK is displayed on the Techstream.

OK

END (CERTIFICATION ECU (SMART KEY ECU ASSEMBLY) WAS DEFECTIVE)

NG

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12.

CHECK STEERING LOCK ECU (STEERING LOCK ACTUATOR OR UPPER BRACKET ASSEMBLY)

(a) Measure the voltage according to the value(s) in the table below.

Standard Voltage:

Tester Connection

Condition

Specified Condition

I59-4 (SLP1) - Body ground

Always

11 to 14 V

*a

Component with harness connected

(Steering Lock ECU (Steering Lock Actuator or Upper Bracket Assembly))

NG

GO TO STEP 15

OK

13.

READ VALUE USING TECHSTREAM (STEERING UNLOCK)

(a) Turn the engine switch off.

(b) Check that the steering is locked.

(c) Connect the Techstream to the DLC3.

(d) Turn the Techstream on.

HINT:

When using the Techstream with the engine switch off, connect the Techstream to the DLC3 and turn a courtesy light switch on and off at intervals of 1.5 seconds or less until communication between the Techstream and the vehicle begins. Then select the vehicle type under manual mode and enter the following menus Body Electrical Smart Key. While using the Techstream, periodically turn a courtesy light switch on and off at intervals of 1.5 seconds or less to maintain communication between the Techstream and the vehicle.

(e) Enter the following menus: Body Electrical / Smart Key / Data List.

(f) Read the Data List according to the display on the Techstream.

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

Steering Unlock

Steering lock ECU (steering lock actuator or upper bracket assembly) unlock confirmation status

Unset or Set

Unset: Unlock not confirmed

Set: Unlock confirmed

When Unset is displayed, the steering is not unlocked (the engine cannot be started).

Body Electrical > Smart Key > Data List

Tester Display

Steering Unlock

OK:

Set is displayed on the Techstream.

NG

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OK

14.

READ VALUE USING TECHSTREAM (UNLOCK REQUEST RECEIVE)

(a) Replace the certification ECU (smart key ECU assembly) with a new one and perform registration.

HINT:

  • For replacement.

    Click here 2019 MY Corolla Corolla Hatchback Corolla HV GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: CERTIFICATION ECU: REMOVAL 2020 MY Corolla Corolla Hatchback Corolla HV GR Corolla [01/2019 - 03/2019]; THEFT DETERRENT / KEYLESS ENTRY: CERTIFICATION ECU: REMOVAL 2020 - 2022 MY Corolla Corolla Hatchback Corolla HV GR Corolla [03/2019 - 09/2022]; THEFT DETERRENT / KEYLESS ENTRY: CERTIFICATION ECU: REMOVAL

  • For registration.

    Click here 2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [09/2019 - 04/2020]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2021 - 2022 MY Corolla Corolla Hatchback GR Corolla [04/2020 - 09/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION

(b) Turn the engine switch on (IG).

(c) Read the Data List according to the display on the Techstream.

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

Unlock Request Receive

Status of steering unlock command from certification ECU (smart key ECU assembly)

OK or NG

OK: Certification ECU (smart key ECU assembly) sends steering unlock command (within 10 seconds of engine switch turned on (ACC) or on (IG), or of engine start operation performed)

NG: Certification ECU (smart key ECU assembly) does not send steering unlock command (engine switch not turned on (ACC) or on (IG), and engine start operation not performed)

  • The engine cannot be started when an unlock request signal cannot be received.
  • If OK is not displayed even though the steering unlock conditions are met, the certification ECU (smart key ECU assembly) may be malfunctioning.

Body Electrical > Smart Key > Data List

Tester Display

Unlock Request Receive

OK:

Within 10 seconds after the engine switch is turned on (ACC) or on (IG) or the engine is started, the Data List item changes to "OK".

OK

END (CERTIFICATION ECU (SMART KEY ECU ASSEMBLY) WAS DEFECTIVE)

NG

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15.

CHECK HARNESS AND CONNECTOR (STEERING LOCK ECU (STEERING LOCK ACTUATOR OR UPPER BRACKET ASSEMBLY) - CERTIFICATION ECU (SMART KEY ECU ASSEMBLY))

(a) Disconnect the I59 steering lock ECU (steering lock actuator or upper bracket assembly) connector.

(b) Disconnect the I1 certification ECU (smart key ECU assembly) connector.

(c) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

I59-4 (SLP1) - I1-12 (SLP)

Always

Below 1 Ω

I59-4 (SLP1) or I1-12 (SLP) - Other terminals and body ground

Always

10 kΩ or higher

NG

REPAIR OR REPLACE HARNESS OR CONNECTOR

OK

16.

READ VALUE USING TECHSTREAM (UNLOCK REQUEST RECEIVE)

(a) Replace the steering lock ECU (steering lock actuator or upper bracket assembly) with a new one and perform registration.

HINT:

  • For replacement.

    Click here 2019 MY Corolla Corolla Hatchback Corolla HV GR Corolla [06/2018 - 01/2019]; STEERING COLUMN: STEERING COLUMN ASSEMBLY: DISASSEMBLY 2020 - 2022 MY Corolla Corolla Hatchback Corolla HV GR Corolla [01/2019 - 09/2022]; STEERING COLUMN: STEERING COLUMN ASSEMBLY: DISASSEMBLY

  • For registration.

    Click here 2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [09/2019 - 04/2020]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2021 - 2022 MY Corolla Corolla Hatchback GR Corolla [04/2020 - 09/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION

(b) Turn the engine switch on (IG).

(c) Use the Data List to check if the steering lock request is functioning properly.

Body Electrical > Smart Key > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

Unlock Request Receive

Status of steering unlock command from certification ECU (smart key ECU assembly)

OK or NG

OK: Certification ECU (smart key ECU assembly) sends steering unlock command (within 10 seconds of engine switch turned on (ACC) or on (IG), or of engine start operation performed)

NG: Certification ECU (smart key ECU assembly) does not send steering unlock command (engine switch not turned on (ACC) or on (IG), and engine start operation not performed)

  • The engine cannot be started when an unlock request signal cannot be received.
  • If OK is not displayed even though the steering unlock conditions are met, the certification ECU (smart key ECU assembly) may be malfunctioning.

Body Electrical > Smart Key > Data List

Tester Display

Unlock Request Receive

OK:

Within 10 seconds after the engine switch is turned on (ACC) or on (IG) or the engine is started, the Data List item changes to "OK".

OK

END (STEERING LOCK ECU (STEERING LOCK ACTUATOR OR UPPER BRACKET ASSEMBLY) WAS DEFECTIVE)

NG

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