Last Modified: 05-13-2024 6.11:8.1.0 Doc ID: RM100000001BH6Z
Model Year Start: 2019 Model: GR Corolla Prod Date Range: [06/2018 - 09/2019]
Title: TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): PROBLEM SYMPTOMS TABLE; 2019 - 2020 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 09/2019]

PROBLEM SYMPTOMS TABLE

HINT:

  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.

Application Function

Symptom

Suspected Area

Link

Vehicle status cannot be checked using the application

Proceed to "Remote Service Malfunction"

2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction

Vehicle status alerts are not received by the application even if remote notification operation conditions are met

Proceed to "Remote Service Malfunction"

2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction

Vehicle cannot be operated remotely using the application

Perform remote door lock and unlock registration and check if the problem symptom recurs

2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION

Proceed to "Remote Service Malfunction"

2019 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 01/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction 2020 MY Corolla Corolla Hatchback GR Corolla [01/2019 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Service Malfunction

Remote Engine Start and Stop Function (Using electrical key transmitter sub-assembly) (except Manual Transaxle)

Symptom

Suspected Area

Link

Engine does not start by remote engine start function

Proceed to "Remote Engine Starter does not Operate"

2019 - 2020 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Engine Starter does not Operate

Engine does not stop by remote engine stop function

Proceed to "Remote Engine Starter does not Operate"

2019 - 2020 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Remote Engine Starter does not Operate

Warning Notification Function

Symptom

Suspected Area

Link

The radio and display receiver assembly does not show a warning message even though a warning light turns on or the multi-information display indicates a warning.

Proceed to "Warning Notification Function Malfunction"

2019 - 2020 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Warning Notification Function Malfunction

The radio and display receiver assembly shows a warning message even though no warning lights are on and the multi-information display does not indicate a warning.

Proceed to "Warning Notification Function Malfunction"

2019 - 2020 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Warning Notification Function Malfunction

The radio and display receiver assembly screen shows a warning message different from the warning light or the multi-information display.

Proceed to "Warning Notification Function Malfunction"

2019 - 2020 MY Corolla Corolla Hatchback GR Corolla [06/2018 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM (for Gasoline Model): Warning Notification Function Malfunction