| Last Modified: 05-08-2025 | 6.11:8.1.0 | Doc ID: RM100000002PYGY |
| Model Year Start: 2024 | Model: RAV4 | Prod Date Range: [10/2023 - 11/2024] |
| Title: DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2024 MY RAV4 RAV4 HV [10/2023 - 11/2024] | ||
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HOW TO PROCEED WITH TROUBLESHOOTING |
CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the power door lock control system.
- *: Use the Techstream.
PROCEDURE
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1. |
VEHICLE BROUGHT TO WORKSHOP |
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2. |
CUSTOMER PROBLEM ANALYSIS CHECK |
HINT:
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
- The following 5 items are important points for problem analysis:
|
What |
Vehicle model, system name |
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When |
Date, time, occurrence frequency, whether the problem occurred recently or has been occurring for a long time |
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Where |
Whether the problem occurs at a specific location |
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Under what conditions? |
Whether the doors were locked or unlocked, whether the ignition switch was ON, whether the hybrid control system has started*1 or engine has started*2 |
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How did it happen? |
Problem symptoms |
HINT:
*1: for HV Model
*2: for Gasoline Model
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3. |
READ AND SAVE OPERATION HISTORY OR VEHICLE CONTROL HISTORY (RoB)* |
NOTICE:
- If the vehicle or vehicle controls are operated (for example, during initial inspection when the vehicle is brought in for repair) before operation history has been read out and saved, the operation history information could be lost.
- The function "Read operation history" uses the current system time setting inside the Techstream and the time counter inside the controlling ECU to calculate the timings shown in the operation history. For this reason, before reading out the operation history, first make sure that the Techstream system clock is accurately set to the current time.
(a) for Type A
Read and save operation history using the Techstream.
Click here
![2024 MY RAV4 RAV4 HV [10/2023 - 11/2024]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: CHECK FOR INTERMITTENT PROBLEMS](/t3Portal/stylegraphics/info.gif)
Body Electrical > Main Body > Utility
|
Tester Display |
|---|
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Vehicle Control History (RoB) |
(b) for Type B:
Read and save operation history using the Techstream.
Click here
Body Electrical > Main Body > Utility
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Tester Display |
|---|
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Operation History |
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4. |
INSPECT AUXILIARY BATTERY VOLTAGE |
(a) Measure the auxiliary battery voltage.
Standard voltage:
11 to 14 V (ignition switch off)
If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
(b) Check the fuses and relays.
(c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.
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5. |
CHECK CAN COMMUNICATION SYSTEM* |
(a) Using the Techstream, check for CAN communication system DTCs.
for HV Model: Click here
for Gasoline Model: Click here
|
Result |
Proceed to |
|---|---|
|
CAN DTCs are not output |
A |
|
CAN DTCs are output |
B |
| B |
|
GO TO CAN COMMUNICATION SYSTEM for HV Model: Click here
for Gasoline Model: Click here
|
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6. |
CHECK LIN COMMUNICATION SYSTEM* |
(a) Using the Techstream, check for LIN communication system DTCs.
Click here
|
Result |
Proceed to |
|---|---|
|
LIN DTCs are not output |
A |
|
LIN DTCs are output |
B |
| B |
|
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7. |
CHECK POWER WINDOW CONTROL SYSTEM* |
(a) Clear the DTCs.
Click here
Body Electrical > Master Switch > Clear DTCs
(b) Recheck for DTCs.
Click here
Body Electrical > Master Switch > Trouble Codes
|
Result |
Proceed to |
|---|---|
|
DTC B2312 is not output |
A |
|
DTC B2312 is output |
B |
| B |
|
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8. |
CHECK FOR DTC* |
(a) for Type B:
Clear the DTCs.
Click here
Body Electrical > Main Body > Clear DTCs
(b) for Type A:
Clear the DTCs.
Click here
Body Electrical > Main Body > Clear DTCs
(c) for Type B:
Recheck for DTCs.
Click here
Body Electrical > Main Body > Trouble Codes
(d) for Type A:
Recheck for DTCs.
Click here
Body Electrical > Main Body > Trouble Codes
|
Result |
Proceed to |
|---|---|
|
DTC B1243 is not output (for Type B) |
A |
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DTC B124300 is not output (for Type A) |
|
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DTC B1243 is output |
B |
| B |
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9. |
PROBLEM SYMPTOMS TABLE |
(a) Refer to Problem Symptoms Table.
Click here
|
Result |
Proceed to |
|---|---|
|
Fault is not listed in Problem Symptoms Table (Fault can be simulated) |
A |
|
Fault is not listed in Problem Symptoms Table (Fault can not be simulated) |
B |
|
Fault is listed in Problem Symptoms Table |
C |
| B |
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| C |
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ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE |
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10. |
OVERALL ANALYSIS AND TROUBLESHOOTING* |
(a) Terminals of ECU
Click here
(b) Data List / Active Test
Click here
(c) Operation Check
Click here
(d) Inspection
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11. |
REPAIR OR REPLACE |
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12. |
CONFIRMATION TEST |
| NEXT |
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END |
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