Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM1000000027O82
Model Year Start: 2023 Model: RAV4 Prod Date Range: [10/2022 - 10/2023]
Title: TELEMATICS: TELEMATICS SYSTEM: Remote Service Malfunction; 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]

Remote Service Malfunction

PROCEDURE

1.

CHECK CAN COMMUNICATION SYSTEM

(a) Connect the Techstream to the DLC3.

(b) Turn the ignition switch to ON.

(c) Turn the Techstream on.

(d) Enter the following menus: Bus Check.

for HV Model: Click here 2019 - 2024 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2024 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(e) Check that all ECUs and sensors that use CAN communication are connected.

Result

Proceed to

There are no connection problems.

A

There is a connection problem.

B

B

GO TO CAN COMMUNICATION SYSTEM

for HV Model: Click here 2019 - 2024 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2024 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

A

2.

CHECK DTC OUTPUT

(a) Connect the Techstream to the DLC3.

(b) Turn the ignition switch to ON.

(c) Turn the Techstream on.

(d) Enter the following menus: Health Check.

(e) Check for DTCs.

Result

Proceed to

DTCs are not output.

A

DTCs are output.

B

B

INSPECT EACH ECU SYSTEM

A

3.

CHECK OPERATION OF EACH SYSTEM

(a) Check that each system related to Remote Connect operates normally.

(1) Check power door lock control system

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

(2) Check smart key system (for Entry Function)

for HV Model: Click here 2022 - 2024 MY RAV4 HV [12/2021 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function, HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2022 - 2024 MY RAV4 [12/2021 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(3) Check smart key system (for Start Function)

for HV Model: Click here 2022 - 2023 MY RAV4 HV [12/2021 - 10/2023]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2022 - 2023 MY RAV4 [12/2021 - 10/2023]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(4) Check theft deterrent system

Click here 2022 - 2023 MY RAV4 RAV4 HV [12/2021 - 10/2023]; THEFT DETERRENT / KEYLESS ENTRY: THEFT DETERRENT SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

(5) Check meter/gauge system

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

(6) Check air conditioning system

for HV Model: Click here 2021 - 2024 MY RAV4 HV [08/2020 -        ]; HEATING / AIR CONDITIONING: AIR CONDITIONING SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2024 MY RAV4 [11/2018 -        ]; HEATING / AIR CONDITIONING: AIR CONDITIONING SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

Result

Proceed to

All of the systems related to Remote Connect operate normally.

A

Any system related to Remote Connect does not operate normally.

B

B

GO TO ABNORMAL SYSTEM

A

4.

CHECK DCM OPERATION HISTORY

(a) Check DCM Operation History.

Click here 2023 - 2024 MY RAV4 RAV4 HV [10/2022 -        ]; TELEMATICS: TELEMATICS SYSTEM: OPERATION CHECK

Body Electrical > Telematics > Utility

Tester Display

DCM Operation History

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