Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM1000000026S7F
Model Year Start: 2023 Model: RAV4 Prod Date Range: [10/2022 -           ]
Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: PRECAUTION; 2023 - 2024 MY RAV4 RAV4 HV [10/2022 -        ]

PRECAUTION

WHEN DISCONNECTING AUXILIARY BATTERY CABLE

NOTICE:

After turning the ignition switch off, waiting time may be required before disconnecting the cable from the negative (-) auxiliary battery terminal.

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; INTRODUCTION: REPAIR INSTRUCTION: PRECAUTION

HINT:

When disconnecting and reconnecting the auxiliary battery, there is an automatic learning function that completes learning when the respective system is used.

WHEN AUTOMATIC COLLISION NOTIFICATION HAS ACTIVATED

(a) Perform "ACN CALL END" with the GTS to terminate ACN (Automatic Collision Notification) with the call center.

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WHEN DISCONNECTING CONNECTORS FROM DCM (TELEMATICS TRANSCEIVER)

(a) The ignition switch must be off.

WHEN REPLACING THE DCM (TELEMATICS TRANSCEIVER)

(a) After installing a new Telematics Data Communication Module (DCM [telematics transceiver]), perform "DCM ACTIVATION" with the GTS. This allows the Telematics service provider to register the new DCM (telematics transceiver) and to delete the old DCM (telematics transceiver) information from their database.

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NOTICE:

Do not replace the DCM (telematics transceiver) with one from another vehicle.

WHEN UNABLE TO CONTACT WITH CALL CENTER BUT NO DTC

(a) This may occur when the cellular signal strength was very weak. Check "DCM OPERATION HISTORY" with the GTS.

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WHEN DIAGNOSING DCM (TELEMATICS TRANSCEIVER)

(a) While attempting to diagnose the DCM (telematics transceiver), do not use a DCM (telematics transceiver) from another vehicle. Each DCM (telematics transceiver) is registered to a specific VIN and should not be tested in another vehicle.

PRECAUTION FOR DCM (TELEMATICS TRANSCEIVER)

(a) The DCM (telematics transceiver) uses electrical waves (LTE [Long Term Evolution]). Radio waves and telephone network line may occasionally be unstable depending on time or location factors. Therefore, as for the connection malfunction, as there is the possibility of a temporary phenomenon due to the condition of electrical waves, it is necessary to determine by comparing with occurrence frequency or cellular phone.

(b) With the exception of replacing the mobilephone battery, the DCM (telematics transceiver) cannot not be disassembled (the DCM [telematics transceiver] case must not be opened). Replace parts.

PRECAUTION FOR MOBILEPHONE BATTERY

(a) The mobilephone battery is a Lithium-ion type battery and can be charged from the DCM (telematics transceiver).

(b) When ACN (Automatic Collision Notification) is performed, the mobilephone battery provides power to the DCM (telematics transceiver).

NOTICE:

When a Manual Emergency Call is made, the mobilephone battery is not used as the power source.

(c) When it is time to replace the mobilephone battery, the manual (SOS) switch red indicator will come on. The DCM (telematics transceiver) will also store a DTC or specific vehicle control history (RoB) code.

HINT:

The mobilephone battery cannot be replaced for this vehicle model. Therefore, if mobilephone battery replacement is necessary, the DCM (telematics transceiver) must be replaced.

PRECAUTION FOR REGISTRATION

(a) If any of the following parts are replaced, refer to Work Procedure of When Replacing or Removing/Installing Parts.

Click here 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; INTRODUCTION: REPAIR INSTRUCTION: INITIALIZATION 2024 MY RAV4 RAV4 HV [10/2023 -        ]; INTRODUCTION: REPAIR INSTRUCTION: INITIALIZATION

(1) DCM (telematics transceiver)

(2) Mobilephone battery