| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM1000000026OM3 |
| Model Year Start: 2023 | Model: RAV4 | Prod Date Range: [10/2022 - ] |
| Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Wi-Fi Connection History; 2023 - 2024 MY RAV4 RAV4 HV [10/2022 - ] | ||
|
Wi-Fi Connection History |
CAUTION / NOTICE / HINT
NOTICE:
Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed.
Click here
![2023 - 2024 MY RAV4 RAV4 HV [10/2022 - ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PRECAUTION](/t3Portal/stylegraphics/info.gif)
PROCEDURE
|
1. |
CHECK "Wi-Fi" SETTINGS |
(a) Check that the following Wi-Fi connection settings are set as follows:
"Wi-Fi" is set to on.
| NG |
|
PERFORM WI-FI SETTING AGAIN |
|
|
2. |
CHECK CONDITIONS AND PROCEDURE |
(a) Check the conditions and procedure for establishing a "Wi-Fi" connection, and perform the "Wi-Fi" connection procedure again.
HINT:
- As there may be wave interference, disconnect other "Wi-Fi" compatible devices or "Bluetooth" compatible devices before establishing a "Wi-Fi" connection.
- A "Wi-Fi" connection can be established manually or automatically.
- There are 2 ways to establish a manual "Wi-Fi" connection. Connecting by searching for a "Wi-Fi" access point, and connecting by entering an SSID and password.
- Even though an automatic connection is enabled, a connection can be established only when a "Wi-Fi" access point with the same SSID and password that were used for a previous connection exists.
|
Result |
Proceed to |
|---|---|
|
"Wi-Fi" connection can be established. |
A |
|
"Wi-Fi" connection cannot be established. |
B |
| A |
|
END |
|
|
3. |
CHECK DEVICE TO BE CONNECTED VIA "Wi-Fi" |
(a) Check the device to be connected via "Wi-Fi".
HINT:
Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.
|
Result |
Proceed to |
|---|---|
|
The in-vehicle device is trying to connect to the "Wi-Fi" access point of a portable device such as a mobile "Wi-Fi" router, tethering device, etc. |
A |
|
The in-vehicle device is trying to connect to a "Wi-Fi" access point other than a portable device. |
B |
| B |
|
|
|
4. |
CHECK PORTABLE DEVICE |
(a) Bring a portable device to be used to establish a "Wi-Fi" connection near the in-vehicle device, and perform "Wi-Fi" connection again.
HINT:
- Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.
- Depending on the type of the portable device, customer operation such as internet sharing, tethering settings, etc., may be required whenever establishing a "Wi-Fi" connection.
|
Result |
Proceed to |
|---|---|
|
"Wi-Fi" connection can be established. |
A |
|
"Wi-Fi" connection cannot be established. |
B |
| A |
|
END |
| B |
|
|
5. |
MOVE VEHICLE |
(a) Move the vehicle to an access point where "Wi-Fi" connection can be established normally with other vehicles, and perform the "Wi-Fi" connection procedure again.
HINT:
- When the in-vehicle device is connected to an outside "Wi-Fi" access point, the "Wi-Fi" connection will be disconnected if leaving the radio wave service area.
- This function is not designed to be used while driving. Use this function only when the vehicle is stopped.
|
Result |
Proceed to |
|---|---|
|
"Wi-Fi" connection can be established. |
A |
|
"Wi-Fi" connection cannot be established. |
B |
| A |
|
END (ACCESS POINT WAS ABNORMAL) |
|
|
6. |
CHECK "Wi-Fi" ACCESS POINT |
(a) Bring a well-known portable device such as a mobile "Wi-Fi" router, tethering device, etc., near the in-vehicle device, and perform the "Wi-Fi" connection procedure again.
HINT:
- Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.
- Depending on the type of the portable device, customer operation such as internet sharing, tethering settings, etc., may be required whenever establishing a "Wi-Fi" connection.
|
Result |
Proceed to |
|---|---|
|
"Wi-Fi" connection can be established. |
A |
|
"Wi-Fi" connection cannot be established. |
B |
| A |
|
END (ACCESS POINT WAS TEMPORARY ABNORMAL) |
| B |
|
|
7. |
CHECK RESULT OF "Wi-Fi Connection History" |
(a) Check the wave interference while a "Wi-Fi" connection is established.
HINT:
- Check the "W-Fi Connection History" around the time that the malfunction occurred.
-
Using the GTS, proceed to the appropriate link in accordance with the result of "Wi-Fi Connection History".
Click here
|
Result |
Proceed to |
|---|---|
|
"Received Signal Strength" is -71 dBm or less |
A |
|
"Data Rate" is "Slow Speed" |
|
|
"Packet Error Rate" is 5% or more |
|
|
"Result" is "Connection Failure (Authentication Failure)" |
B |
|
"Result" is "Connection Failure (Time Out)" |
C |
|
None of the above |
D |
| A |
|
ESTABLISH "WI-FI" CONNECTION IN AREA WITH LITTLE WAVE INTERFERENCE |
| B |
|
EXPLAIN TO CUSTOMER THAT THERE WAS POSSIBILITY THAT USED PASSWORD WAS NOT CORRECT |
| C |
|
CHECK POWER AND CHARGING STATE OF CONNECTED EXTERNAL DEVICE, AND RESTART IT AND PERFORM "WI-FI" CONNECTION PROCEDURE AGAIN |
| D |
|
|
|