Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001QT0V
Model Year Start: 2021 Model: RAV4 Prod Date Range: [08/2020 - 10/2023]
Title: DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: PROBLEM SYMPTOMS TABLE; 2021 - 2023 MY RAV4 RAV4 HV [08/2020 - 10/2023]

PROBLEM SYMPTOMS TABLE

NOTICE:

If the main body ECU (multiplex network body ECU) is replaced, refer to the Smart Key System (for Start Function).*

for HV Model:

Click here 2020 - 2021 MY RAV4 HV [10/2019 - 12/2021]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, HV Model): REGISTRATION 2022 - 2024 MY RAV4 HV [12/2021 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, HV Model): REGISTRATION

for Gasoline Model:

Click here 2021 MY RAV4 [08/2020 - 12/2021]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION 2022 - 2024 MY RAV4 [12/2021 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): REGISTRATION

*: w/ Smart Key System

HINT:

  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.

Symptom

Suspected Area

Link

All doors lock/unlock functions do not operate via door key cylinder.

Main body ECU (Multiplex network body ECU)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: All Doors LOCK/UNLOCK Functions do not Operate Via Door Key Cylinder

Front door with motor lock assembly (for Driver Side)

Harness or connector

All doors lock/unlock functions do not operate via master switch.

Main body ECU (Multiplex network body ECU)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: All Doors LOCK/UNLOCK Functions do not Operate Via Master Switch

Multiplex network master switch assembly

All doors lock/unlock functions do not operate via door control switch.

Main body ECU (Multiplex network body ECU)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: All Doors LOCK/UNLOCK Functions do not Operate Via Door Control Switch

Door control switch assembly

Harness or connector

Instrument panel junction block assembly

All doors lock function do not operate via door control switch and door key cylinder.

Instrument panel junction block assembly

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

All doors unlock function do not operate via door control switch and door key cylinder.

Instrument panel junction block assembly

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Only driver door lock/unlock functions do not operate.

Front door with motor lock assembly (for Driver Side)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: FRONT DOOR LOCK: INSPECTION

Harness or connector

-

Instrument panel junction block assembly

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Only driver door unlock function does not operate (lock function operates).

Front door with motor lock assembly (for Driver Side)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: FRONT DOOR LOCK: INSPECTION

Harness or connector

-

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Instrument panel junction block assembly

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Only front passenger door lock/unlock functions do not operate.

Front door with motor lock assembly (for Front Passenger Side)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: FRONT DOOR LOCK: INSPECTION

Harness or connector

-

Only rear door (for Driver Side) lock/unlock functions do not operate.

Rear door lock with motor assembly (for Driver Side)

2021 - 2024 MY RAV4 RAV4 HV [08/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: INSPECTION

Harness or connector

-

Instrument panel junction block assembly

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Only rear door (for Front Passenger Side) lock/unlock functions do not operate.

Rear door lock with motor assembly (for Front Passenger Side)

2021 - 2024 MY RAV4 RAV4 HV [08/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: INSPECTION

Harness or connector

-

Speed-sensitive automatic door lock function does not operate (meter/gauge system operates normally). (for HV Model)

CAN communication system

2019 - 2024 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Speed-sensitive automatic door lock function does not operate (meter/gauge system operates normally). (for Gasoline Model)

CAN communication system

2019 - 2024 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Shift-linked automatic door lock/unlock functions do not operate (hybrid transaxle system operates normally). (for HV Model)

CAN communication system

2019 - 2024 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Hybrid vehicle control ECU

2021 MY RAV4 HV [08/2020 - 12/2021]; HYBRID / BATTERY CONTROL: HYBRID VEHICLE CONTROL ECU: REMOVAL 2022 MY RAV4 HV [12/2021 - 10/2022]; HYBRID / BATTERY CONTROL: HYBRID VEHICLE CONTROL ECU: REMOVAL 2023 MY RAV4 HV [10/2022 - 10/2023]; HYBRID / BATTERY CONTROL: HYBRID VEHICLE CONTROL ECU: REMOVAL

Shift-linked automatic door lock/unlock functions do not operate (automatic transmission system operates normally). (for Gasoline Model)

CAN communication system

2019 - 2024 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

ECM

2021 - 2022 MY RAV4 [08/2020 - 10/2022]; A25A-FKS (ENGINE CONTROL): ECM: REMOVAL 2023 MY RAV4 [10/2022 - 10/2023]; A25A-FKS (ENGINE CONTROL): ECM: REMOVAL

Key lock-in prevention function does not operate.

Front door courtesy light switch assembly LH

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; LIGHTING (INT): LIGHTING SYSTEM: Door Courtesy Switch Circuit

Front door courtesy light switch assembly RH

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; LIGHTING (INT): LIGHTING SYSTEM: Door Courtesy Switch Circuit

Rear door courtesy light switch assembly LH

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; LIGHTING (INT): LIGHTING SYSTEM: Door Courtesy Switch Circuit

Rear door courtesy light switch assembly RH

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; LIGHTING (INT): LIGHTING SYSTEM: Door Courtesy Switch Circuit

Front door with motor lock assembly LH

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: FRONT DOOR LOCK: INSPECTION

Front door with motor lock assembly RH

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: FRONT DOOR LOCK: INSPECTION

Rear door lock with motor assembly LH

2021 - 2024 MY RAV4 RAV4 HV [08/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: INSPECTION

Rear door lock with motor assembly RH

2021 - 2024 MY RAV4 RAV4 HV [08/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: INSPECTION

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Instrument panel junction block assembly

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Only back door open function does not operate.*1

Power back door system (for HV Model)

2019 - 2023 MY RAV4 HV [11/2018 - 10/2023]; DOOR / HATCH: POWER BACK DOOR SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

Power back door system (for Gasoline Model)

2019 - 2023 MY RAV4 [11/2018 - 10/2023]; DOOR / HATCH: POWER BACK DOOR SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

Only back door open function does not operate.*2

Smart key system (for Entry Function)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: Only Back Door cannot be Opened

Back door opener switch assembly

Back door lock assembly with courtesy light switch

Harness or connector

Instrument panel junction block assembly

Main body ECU (Multiplex network body ECU)

Lock operation continues even after doors have been locked.*3

Front door with motor lock assembly LH

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: FRONT DOOR LOCK: INSPECTION

Front door with motor lock assembly RH

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; DOOR LOCK: FRONT DOOR LOCK: INSPECTION

Rear door lock with motor assembly LH

2021 - 2024 MY RAV4 RAV4 HV [08/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: INSPECTION

Rear door lock with motor assembly RH

2021 - 2024 MY RAV4 RAV4 HV [08/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: INSPECTION

Harness or connector

-

Main body ECU (Multiplex network body ECU)

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Instrument panel junction block assembly

2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2022 MY RAV4 RAV4 HV [12/2021 - 10/2022]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL 2023 MY RAV4 RAV4 HV [10/2022 - 10/2023]; POWER DISTRIBUTION: MAIN BODY ECU: REMOVAL

Only remote door LOCK/UNLOCK functions do not operate (power door lock operation is normally).*4

Telematics system

2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; TELEMATICS: TELEMATICS SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING 2023 - 2024 MY RAV4 RAV4 HV [10/2022 -        ]; TELEMATICS: TELEMATICS SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

  • *1: w/ Power Back Door System
  • *2: w/o Power Back Door System
  • *3: When the door unlock detection switch detects an unlock position signal after a door lock operation has been performed, a door lock operation will be performed 2 times.
  • *4: w/ Toyota Audio Multimedia System