| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001LR9Q |
| Model Year Start: 2020 | Model: RAV4 | Prod Date Range: [10/2019 - 10/2022] |
| Title: CELLULAR COMMUNICATION: TOYOTA AUDIO MULTIMEDIA SYSTEM: Confirm Cellular Phone Functionality; 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022] | ||
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Confirm Cellular Phone Functionality |
PROCEDURE
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1. |
CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Check if the cellular phone is compatible (Refer to http://www.toyota.com/audio-multimedia/).
|
Result |
Proceed to |
|---|---|
|
Cellular phone is compatible. |
A |
|
Cellular phone is not compatible. |
B |
HINT:
It is important to check the cellular phone compatibility charts carefully:
- Some apps may only work on cellular phones.
- Some apps may only work when paired to a vehicle.
- Some cellular phones do not support all features.
| B |
|
RECOMMEND COMPATIBLE CELLULAR PHONE |
|
|
2. |
CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper Toyota Apps functionality. If a 3G or higher connection is not available, some apps may not function properly.
|
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3. |
CONFIRM THE TOYOTA APPS IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the Toyota Apps has been downloaded.
|
Result |
Proceed to |
|---|---|
|
Toyota Apps has not been downloaded. |
A |
|
Toyota Apps has been downloaded. |
B |
| B |
|
|
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4. |
DOWNLOAD TOYOTA APPS |
(a) Download the Toyota Apps.
|
Result |
Proceed to |
|---|---|
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Toyota Apps downloaded successfully. |
A |
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Toyota Apps did not download successfully. |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Toyota Apps or resetting the customer's cellular phone.
| B |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
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5. |
CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE |
(a) Start the Toyota Apps on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
|
Result |
Proceed to |
|---|---|
|
Sign in to Toyota Apps is not successful. |
A |
|
Sign in to Toyota Apps is successful. |
B |
HINT:
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
| B |
|
|
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6. |
RECORD ERROR MESSAGES IF PRESENT |
|
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7. |
CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD TOYOTA AUDIO MULTIMEDIA ACCOUNT (e.g. DEALER DEMO ACCOUNT) |
(a) Start the Toyota Apps on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Toyota Audio Multimedia account (e.g. dealer demo account).
|
Result |
Proceed to |
|---|---|
|
Sign in using known good account is successful. |
A |
|
Sign in using known good account is not successful. |
B |
HINT:
- The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
- Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.
- If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.toyota.com/audio-multimedia/ or contact Toyota Audio Multimedia customer support for account status verification.
| A |
|
CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) |
|
|
8. |
CONFIRM CONNECTED SERVICES ARE AVAILABLE |
(a) Start the Toyota Apps on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using a known good Toyota Audio Multimedia account (e.g. dealer demo account).
|
Result |
Proceed to |
|---|---|
|
Sign in to Toyota Apps is successful. |
A |
|
Sign in to Toyota Apps is not successful. |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
| A |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B |
|
CONNECTED SERVICES ARE CURRENTLY UNAVAILABLE |
|
9. |
CHECK TOYOTA AUDIO MULTIMEDIA SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Sign in to the Toyota Apps on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the Toyota Apps.
(c) Check that a search can be made.
|
Result |
Proceed to |
|---|---|
|
App search is successful. |
A |
|
App search is not successful. |
B |
| A |
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PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
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10. |
RECORD ERROR MESSAGES IF PRESENT |
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11. |
CHECK TOYOTA AUDIO MULTIMEDIA SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Sign in to the Toyota Apps on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the Toyota Apps.
(c) Check that a search can be made.
|
Result |
Proceed to |
|---|---|
|
App search is successful. |
A |
|
App search is not successful. |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
| A |
|
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B |
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RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
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