| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001LR9M |
| Model Year Start: 2020 | Model: RAV4 | Prod Date Range: [10/2019 - 10/2022] |
| Title: CELLULAR COMMUNICATION: TOYOTA AUDIO MULTIMEDIA SYSTEM: OPERATION CHECK; 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022] | ||
OPERATION CHECK
TOYOTA APPS RESET PROCEDURE
(a) Duplicate the problem symptom.
(b) Check for DTCs and repair the systems for which any DTCs are output.
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![2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; TELEMATICS: TELEMATICS SYSTEM: DTC CHECK / CLEAR](/t3Portal/stylegraphics/info.gif)
(c) Check cellular phone compatibility.
(1) Check if the cellular phone/vehicle is compatible (Refer to http://www.toyota.com/audio-multimedia/).
(2) If the cellular phone is not compatible, recommend to the customer a compatible cellular phone.
(d) Delete all paired devices from the cellular phone.
(1) The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
(e) Remove the Toyota Apps from the phone.
NOTICE:
Only perform this step if the customer is present and approves.
(1) The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
(f) Reset the phone.
NOTICE:
Only perform this step if the customer is present and approves.
(1) Turn off the phone and remove the battery for 15 seconds. For instructions on how to reset a cellular devices, refer to the appropriate manufacturer's website.
(g) Reinstall the Toyota Apps on the phone. (If removed.)
(1) The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
(h) Delete all personal data from the radio and display receiver assembly.
(1) Delete all personal data from the radio and display receiver assembly.
NOTICE:
Only perform this step if the customer is present and approves.
HINT:
Re-installation of applications must be completed before applications will appear on the radio and display receiver assembly.
(i) Disconnect the cable from the negative (-) auxiliary battery terminal.
NOTICE:
After turning the ignition switch off, waiting time may be required before disconnecting the cable from the negative (-) auxiliary battery terminal. Therefore, make sure to read the disconnecting the cable from the negative (-) auxiliary battery terminal notices before proceeding with work.
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(1) Record all radio station presets.
(2) Disconnect the cable from the negative (-) auxiliary battery terminal and leave it disconnected for 2 minutes.
(j) Check if the problem symptom disappears.
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