| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001LR9L |
| Model Year Start: 2020 | Model: RAV4 | Prod Date Range: [10/2019 - 10/2022] |
| Title: CELLULAR COMMUNICATION: TOYOTA AUDIO MULTIMEDIA SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022] | ||
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HOW TO PROCEED WITH TROUBLESHOOTING |
CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the Toyota Audio Multimedia System.
- *: Use the Techstream.
PROCEDURE
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1. |
VEHICLE BROUGHT TO WORKSHOP |
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|
2. |
CHECK THE CUSTOMER'S CONTRACT STATUS |
(a) Check if the satellite radio and Toyota Audio Multimedia contracts are valid, or if the contract period has ended using the vehicle inquiry function on TIS.
|
Result |
Proceed to |
|---|---|
|
Both Contracts are valid. |
A |
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Contract for satellite radio is not valid. (w/o Navigation System) |
B |
|
Contract for satellite radio is not valid. (w/ Navigation System) |
C |
|
Contract for Toyota Audio Multimedia is not valid. |
D |
| B |
|
| C |
|
| D |
|
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3. |
CHECK CAN COMMUNICATION SYSTEM* |
(a) Check if CAN communication system DTCs are output.
for HV Model: Click here
![2019 - 2024 MY RAV4 HV [02/2019 - ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING](/t3Portal/stylegraphics/info.gif)
for Gasoline Model: Click here
|
Result |
Proceed to |
|---|---|
|
CAN DTCs are not output. |
A |
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CAN DTCs are output. |
B |
| B |
|
GO TO CAN COMMUNICATION SYSTEM for HV Model: Click here
for Gasoline Model: Click here
|
|
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4. |
CHECK FOR DTC* |
(a) Check for DTCs.
Safety connect system: Click here
Telematics system: Click here
Body Electrical > Telematics > Trouble Codes
|
Result |
Proceed to |
|---|---|
|
DTCs are not output. |
A |
|
Safety connect system DTCs are output. |
B |
|
Telematics system DTCs are output. |
C |
| B |
|
GO TO SAFETY CONNECT SYSTEM
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| C |
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5. |
PROBLEM SYMPTOMS TABLE |
(a) Refer to Problem Symptoms Table.
Click here
|
Result |
Proceed to |
|---|---|
|
Fault is not listed in Problem Symptoms Table. |
A |
|
Fault is listed in Problem Symptoms Table. |
B |
HINT:
If the symptom does not recur and no DTCs are output, perform the simulation method.
Click here
| B |
|
|
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6. |
PERFORM TROUBLESHOOTING* |
(a) Refer to Terminals of ECU.
Click here
|
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7. |
REPAIR OR REPLACE |
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8. |
CONFIRMATION TEST |
| NEXT |
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END |
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