Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001K4ZM
Model Year Start: 2020 Model: RAV4 Prod Date Range: [10/2019 - 10/2022]
Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: B15CC49; Backup Battery Internal Electronic Failure; 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]

DTC

B15CC49

Backup Battery Internal Electronic Failure

DESCRIPTION

This DTC is set when the DCM (telephone transceiver assembly) detects one of the following:

  • The mobilephone battery voltage drops or the mobilephone battery malfunctions.
  • The mobilephone battery temperature is (temporarily) high.

DTC No.

Detection Item

DTC Detection Condition

Trouble Area

B15CC49

Backup Battery Internal Electronic Failure

Mobilephone battery malfunction

  • Mobilephone battery
  • DCM (telephone transceiver assembly)

CAUTION / NOTICE / HINT

NOTICE:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Safety Connect System.

Click here 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: PRECAUTION

PROCEDURE

1.

CHECK DTC

(a) Turn the ignition switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the ignition switch to ON and wait for 10 seconds or more.

(d) Turn the Techstream on.

(e) Clear the DTCs.

Click here 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DTC CHECK / CLEAR

Body Electrical > Telematics > Clear DTCs

(f) Check for DTCs and check that no DTCs are output.

Click here 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DTC CHECK / CLEAR

Body Electrical > Telematics > Trouble Codes

OK

USE SIMULATION METHOD TO CHECK

NG

2.

CHECK MOBILEPHONE BATTERY

(a) Replace the mobilephone battery with a normal one and check if the same problem occurs again.

Click here 2020 - 2024 MY RAV4 RAV4 HV [10/2019 -        ]; CELLULAR COMMUNICATION: MAYDAY BATTERY: REMOVAL

NOTICE:

  • The mobilephone battery must not be replaced while an ACN call is in progress.

    Click here 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: ACN CALL END

  • After replacing the mobilephone battery, perform initialization.

    Click here 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: INITIALIZATION

(b) Clear the DTCs.

Click here 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DTC CHECK / CLEAR

Body Electrical > Telematics > Clear DTCs

(c) Recheck for DTCs and check that no DTCs are output.

Click here 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DTC CHECK / CLEAR

Body Electrical > Telematics > Trouble Codes

OK:

No DTCs are output.

OK

PERFORM INITIALIZATION

NG

3.

REPLACE TELEPHONE TRANSCEIVER ASSEMBLY

(a) Replace the DCM (telephone transceiver assembly) with a new one.

Click here 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL

NOTICE:

  • The ignition switch must be off.
  • Do not exchange the DCM (telephone transceiver assembly) with one from another vehicle.
NEXT

PERFORM DCM ACTIVATION