| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001K2T8 |
| Model Year Start: 2020 | Model: RAV4 | Prod Date Range: [10/2019 - 10/2022] |
| Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: UNABLE TO CONNECT TO CALL CENTER; 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022] | ||
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UNABLE TO CONNECT TO CALL CENTER |
DESCRIPTION
This may occur when the intensity of telephone radio frequency was very weak, or the safety connect system has a malfunction and a DTC is set.
CAUTION / NOTICE / HINT
NOTICE:
Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Safety Connect System.
Click here
![2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: PRECAUTION](/t3Portal/stylegraphics/info.gif)
PROCEDURE
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1. |
CHECK COMMUNICATION SERVICE CONDITION |
(a) Move the vehicle.
(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.
OK:
Same problem does not occur.
| OK |
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END |
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2. |
CHECK DTC |
(a) Turn the ignition switch off.
(b) Connect the Techstream to the DLC3.
(c) Turn the ignition switch to ON and wait for 10 seconds or more.
(d) Turn the Techstream on.
(e) Clear the DTCs.
Click here
Body Electrical > Telematics > Clear DTCs
(f) Check for DTCs and check that no DTCs are output.
Click here
Body Electrical > Telematics > Trouble Codes
OK:
No DTCs are output.
| NG |
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GO TO DIAGNOSTIC TROUBLE CODE CHART
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3. |
CHECK DCM OPERATION HISTORY |
(a) Check "DCM Operation History".
Click here
Body Electrical > Telematics > Utility
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Tester Display |
|---|
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DCM Operation History |
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Result |
Proceed to |
|---|---|
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Electric Level is weak (Level 0 or Level 1) |
A |
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No problems with signal strength or communication |
B |
HINT:
If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.
| B |
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CONTACT SERVICE CENTER |
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4. |
REPLACE DCM (TELEPHONE TRANSCEIVER ASSEMBLY) |
(a) Replace the DCM (telephone transceiver assembly) with a new one.
Click here
NOTICE:
- The ignition switch must be off.
- Do not exchange the DCM (telephone transceiver assembly) with one from another vehicle.
| NEXT |
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