| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001K2S6 |
| Model Year Start: 2020 | Model: RAV4 | Prod Date Range: [10/2019 - 10/2022] |
| Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022] | ||
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HOW TO PROCEED WITH TROUBLESHOOTING |
CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the safety connect system.
- *: Use the Techstream.
PROCEDURE
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1. |
VEHICLE BROUGHT TO WORKSHOP |
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2. |
CUSTOMER PROBLEM ANALYSIS CHECK AND SYMPTOM CHECK |
HINT:
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
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The following 5 items are important points for analysis:
What
Vehicle model, system name
When
Date, time, occurrence frequency
Where
Road conditions
Under what conditions?
Driving conditions, weather conditions
How did it happen?
Problem symptoms
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3. |
PRE-CHECK |
(a) Measure the auxiliary battery voltage.
Standard voltage:
11 to 14 V (ignition switch off)
If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
(b) Check the fuses and relays.
(c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.
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4. |
VERIFY CUSTOMER SUBSCRIPTION IS ACTIVE* |
(a) Enter the VIN into Vehicle Inquiry on the Techstream and verify the subscription type and expiration date.
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5. |
CHECK CAN COMMUNICATION SYSTEM |
(a) Check if can communication system DTCs output.
for HV Model: Click here
![2019 - 2024 MY RAV4 HV [02/2019 - ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING](/t3Portal/stylegraphics/info.gif)
for Gasoline Model: Click here
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Result |
Proceed to |
|---|---|
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CAN DTCs are not output. |
A |
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CAN DTCs are output. |
B |
| B |
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GO TO CAN COMMUNICATION SYSTEM for HV Model: Click here
for Gasoline Model: Click here
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6. |
CHECK DTC* |
(a) Check for DTCs.
Click here
Body Electrical > Telematics > Trouble Codes
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Result |
Proceed to |
|---|---|
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DTCs are not output. |
A |
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DTCs are output. |
B |
| B |
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GO TO DIAGNOSTIC TROUBLE CODE CHART
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7. |
CHECK VEHICLE CONTROL HISTORY* |
(a) Check for vehicle control history and note any codes that are output.
Click here
Body Electrical > Telematics > Utility
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Tester Display |
|---|
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Vehicle Control History (RoB) |
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Result |
Proceed to |
|---|---|
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No vehicle control history is output. |
A |
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Any vehicle control history is output. |
B |
| B |
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8. |
PROBLEM SYMPTOMS TABLE |
(a) Refer to Problem Symptoms Table.
Click here
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Result |
Proceed to |
|---|---|
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Fault is not listed in Problem Symptoms Table. |
A |
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Fault is listed in Problem Symptoms Table. |
B |
HINT:
If the symptom does not reoccur and no DTC is output, attempt to reproduce the symptoms.
Click here
| B |
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9. |
OVERALL ANALYSIS AND TROUBLESHOOTING |
(a) Terminals of ECU
Click here
(b) Data List / Active Test
Click here
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10. |
REPAIR OR REPLACE |
(a) Check if the DCM (telephone transceiver assembly) has been replaced.
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Result |
Proceed to |
|---|---|
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The DCM (telephone transceiver assembly) has been replaced. |
A |
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The DCM (telephone transceiver assembly) has not been replaced. |
B |
| B |
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11. |
PERFORM DCM ACTIVATION |
(a) Perform "DCM ACTIVATION".
Click here
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12. |
CONFIRMATION TEST |
| NEXT |
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END |
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