| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001HGBN |
| Model Year Start: 2019 | Model: RAV4 | Prod Date Range: [02/2019 - 10/2019] |
| Title: CELLULAR COMMUNICATION: TOYOTA ENTUNE SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019] | ||
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HOW TO PROCEED WITH TROUBLESHOOTING |
CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the Entune system.
- *: Use the Techstream.
PROCEDURE
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1. |
VEHICLE BROUGHT TO WORKSHOP |
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2. |
CHECK THE CUSTOMER'S CONTRACT STATUS |
(a) Check if the satellite radio and Toyota Entune contracts are valid, or if the contract period has ended using the vehicle inquiry function on TIS.
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Result |
Proceed to |
|---|---|
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Both Contracts are valid. |
A |
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Contract for satellite radio is not valid. (w/o Navigation System) |
B |
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Contract for satellite radio is not valid. (w/ Navigation System) |
C |
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Contract for Toyota Entune is not valid. |
D |
| B |
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| C |
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| D |
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3. |
CHECK CAN COMMUNICATION SYSTEM* |
(a) Check if CAN communication system DTCs are output.
for HV Model: Click here
![2019 - 2024 MY RAV4 HV [02/2019 - ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING](/t3Portal/stylegraphics/info.gif)
for Gasoline Model: Click here
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Result |
Proceed to |
|---|---|
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CAN DTCs are not output. |
A |
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CAN DTCs are output. |
B |
| B |
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GO TO CAN COMMUNICATION SYSTEM for HV Model: Click here
for Gasoline Model: Click here
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4. |
CHECK FOR DTC* |
(a) Perform Health Check.
Click here
(b) Check for DTCs and note any codes that are output.
(c) Clear the DTCs.
(d) Recheck for DTCs. Try to reproduce the DTCs by simulating the conditions indicated by the DTCs.
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Result |
Proceed to |
|---|---|
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DTCs are not output. |
A |
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Audio and visual system DTCs are output.*1 |
B |
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Navigation system DTCs are output.*2 |
C |
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Safety connect system DTCs are output. |
D |
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Entune system DTCs are output. |
E |
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Telematics system DTCs are output. |
F |
| B |
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| C |
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| D |
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| E |
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| F |
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5. |
PROBLEM SYMPTOMS TABLE |
(a) Refer to Problem Symptoms Table.
Click here
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Result |
Proceed to |
|---|---|
|
Fault is not listed in Problem Symptoms Table. |
A |
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Fault is listed in Problem Symptoms Table. |
B |
HINT:
If the symptom does not recur and no DTCs are output, perform the simulation method.
Click here
| B |
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6. |
PERFORM TROUBLESHOOTING* |
(a) Refer to Terminals of ECU.
Click here
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7. |
REPAIR OR REPLACE |
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8. |
CONFIRMATION TEST |
| NEXT |
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END |
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