| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001H6Y6 |
| Model Year Start: 2019 | Model: RAV4 | Prod Date Range: [02/2019 - 10/2019] |
| Title: TELEMATICS: TELEMATICS SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019] | ||
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HOW TO PROCEED WITH TROUBLESHOOTING |
CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the telematics system.
- *: Use the Techstream.
PROCEDURE
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1. |
VEHICLE BROUGHT TO WORKSHOP |
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2. |
CUSTOMER PROBLEM ANALYSIS |
HINT:
- In troubleshooting, check that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
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The following 5 items are important points for analysis:
What
Vehicle model, system name
When
Date, time, occurrence frequency
Where
Road conditions
Under what conditions?
Driving conditions, weather conditions
How did it happen?
Problem symptoms
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3. |
INSPECT AUXILIARY BATTERY |
(a) Measure the auxiliary battery voltage with the ignition switch off.
Standard voltage:
11 to 14 V
HINT:
If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
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4. |
CHECK CAN COMMUNICATION SYSTEM* |
(a) Check if CAN communication system DTCs are output.
for HV Model: Click here
![2019 - 2024 MY RAV4 HV [02/2019 - ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING](/t3Portal/stylegraphics/info.gif)
for Gasoline Model: Click here
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Result |
Proceed to |
|---|---|
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CAN DTCs are not output. |
A |
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CAN DTCs are output. |
B |
| B |
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GO TO CAN COMMUNICATION SYSTEM for HV Model: Click here
for Gasoline Model: Click here
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5. |
CHECK DTC* |
(a) Check for DTCs.
Safety connect system: Click here
Telematics system: Click here
Body Electrical > Telematics > Trouble Codes
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Result |
Proceed to |
|---|---|
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DTCs are not output. |
A |
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Safety connect system DTCs are output. |
B |
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Telematics system DTCs are output. |
C |
| B |
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| C |
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6. |
PROBLEM SYMPTOMS TABLE |
(a) Refer to Problem Symptoms Table.
Click here
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Result |
Proceed to |
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Fault is not listed in Problem Symptoms Table. |
A |
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Fault is listed in Problem Symptoms Table. |
B |
HINT:
If the symptom does not recur and no DTCs are output, perform the simulation method.
Click here
| B |
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7. |
PERFORM TROUBLESHOOTING |
(a) Refer to Terminals of ECU.
Click here
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8. |
REPAIR OR REPLACE |
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9. |
CONFIRMATION TEST |
| NEXT |
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END |
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