Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001H6LN
Model Year Start: 2019 Model: RAV4 HV Prod Date Range: [02/2019 - 12/2021]
Title: EXTERIOR PANELS / TRIM: GRILLE SHUTTER SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING; 2019 - 2021 MY RAV4 HV [02/2019 - 12/2021]

HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

HINT:

  • Use these procedures to troubleshoot the grille shutter system.
  • *: Use the Techstream.

PROCEDURE

1.

VEHICLE BROUGHT TO WORKSHOP
NEXT

2.

CUSTOMER PROBLEM ANALYSIS

HINT:

  • In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
  • Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
  • The following 5 items are important points for problem analysis:

    What

    Vehicle model, system name

    When

    Date, time, occurrence frequency

    Where

    Road conditions

    Under what conditions?

    Driving conditions, weather conditions

    How did it happen?

    Problem symptoms
NEXT

3.

PRE-CHECK

(a) Measure the auxiliary battery voltage with the ignition switch off.

Standard voltage:

11 to 14 V

If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

(b) Check the fuses and relays.

(c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

NEXT

4.

INSPECT COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*

(a) Using the Techstream, check for CAN communication system DTCs.

Click here 2019 MY RAV4 HV [02/2019 - 10/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2020 MY RAV4 HV [10/2019 - 06/2020]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2020 MY RAV4 HV [06/2020 - 08/2020]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2021 MY RAV4 HV [08/2020 - 12/2021]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM

Result

Proceed to

CAN DTCs are not output

A

CAN DTCs are output

B
B

GO TO CAN COMMUNICATION SYSTEM

A

5.

CHECK FOR DTC* (SFI SYSTEM)

(a) Check for DTCs.

Powertrain > Engine > Trouble Codes

Result

Proceed to

DTCs are not output

A

DTCs are output

B
B

GO TO SFI SYSTEM 2019 - 2020 MY RAV4 HV [11/2018 - 08/2020]; A25A-FXS (ENGINE CONTROL): SFI SYSTEM (w/o Canister Pump Module): DIAGNOSTIC TROUBLE CODE CHART 2021 MY RAV4 RAV4 HV [08/2020 - 12/2021]; A25A-FXS (ENGINE CONTROL): SFI SYSTEM: DIAGNOSTIC TROUBLE CODE CHART

A

6.

CHECK FOR DTC* (GRILLE SHUTTER SYSTEM)

(a) Check for DTCs.

Body Electrical > Grille Shutter > Trouble Codes

Result

Proceed to

DTCs are not output

A

DTCs are output

B
B

GO TO DIAGNOSTIC TROUBLE CODE CHART

A

7.

PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table.

Click here 2019 - 2021 MY RAV4 HV [02/2019 - 12/2021]; EXTERIOR PANELS / TRIM: GRILLE SHUTTER SYSTEM (for HV Model): PROBLEM SYMPTOMS TABLE

Result

Proceed to

Fault is not listed in Problem Symptoms Table

A

Fault is listed in Problem Symptoms Table

B
B

GO TO STEP 9

A

8.

OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Terminals of ECU

Click here 2019 - 2021 MY RAV4 HV [02/2019 - 12/2021]; EXTERIOR PANELS / TRIM: GRILLE SHUTTER SYSTEM (for HV Model): TERMINALS OF ECU

(b) Data List / Active Test

Click here 2019 - 2021 MY RAV4 HV [02/2019 - 12/2021]; EXTERIOR PANELS / TRIM: GRILLE SHUTTER SYSTEM (for HV Model): DATA LIST / ACTIVE TEST

NEXT

9.

ADJUST, REPAIR OR REPLACE
NEXT

10.

CHECK FOR DTC* (GRILLE SHUTTER SYSTEM)

(a) Clear the DTCs.

Body Electrical > Grille Shutter > Clear DTCs

(b) Check for DTCs.

Body Electrical > Grille Shutter > Trouble Codes

Result

Proceed to

DTCs are not output

A

DTCs are output

B
A

END
B

GO TO DIAGNOSTIC TROUBLE CODE CHART