Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001FHKT
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 - 08/2020]
Title: PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: PROBLEM SYMPTOMS TABLE; 2019 - 2020 MY RAV4 RAV4 HV [11/2018 - 08/2020]

PROBLEM SYMPTOMS TABLE

NOTICE:

  • The following inspection procedures for the parking assist monitor system are based on the assumption that the navigation system is normal. If the audio and visual system*1 or navigation system*2 has any malfunction, first proceed with troubleshooting of the audio and visual system*1 or navigation system*2.

    *1: w/ Audio and Visual System

    *2: w/ Navigation System

  • Depending on the parts that are replaced or operations that are performed during vehicle inspection or maintenance, calibration of other systems as well as the parking assist monitor system may be needed.

    Click here 2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: CALIBRATION

  • The vehicle is equipped with a Supplemental Restraint System (SRS) which includes components such as airbags. Before servicing (including removal or installation of parts), be sure to read the precaution for Supplemental Restraint System.

    w/ Occupant Classification System:

    Click here 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; SUPPLEMENTAL RESTRAINT SYSTEMS: AIRBAG SYSTEM (w/ Occupant Classification System): PRECAUTION 2019 - 2020 MY RAV4 RAV4 HV [02/2019 - 08/2020]; SUPPLEMENTAL RESTRAINT SYSTEMS: AIRBAG SYSTEM (w/ Occupant Classification System): PRECAUTION

    w/o Occupant Classification System:

    Click here 2019 - 2020 MY RAV4 RAV4 HV [11/2018 - 08/2020]; SUPPLEMENTAL RESTRAINT SYSTEMS: AIRBAG SYSTEM (w/o Occupant Classification System): PRECAUTION

  • After turning the ignition switch off, waiting time may be required before disconnecting the cable from the negative (-) auxiliary battery terminal. Therefore, make sure to read the disconnecting the cable from the negative (-) auxiliary battery terminal notices before proceeding with work.

    Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; INTRODUCTION: REPAIR INSTRUCTION: PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one.

    If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:

    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.

      w/ Navigation System:

      Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PRECAUTION 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PRECAUTION

      w/ Audio and Visual System:

      Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PRECAUTION 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PRECAUTION

HINT:

  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.

General

Symptom

Suspected Area

Link

When the shift position is in R, an image of the area behind the vehicle is not displayed (screen is not black)

Proceed to "Reverse Signal Circuit"

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: Reverse Signal Circuit

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When the shift position is in R, an image of the area behind the vehicle is not displayed (screen is black)

Proceed to "Image from Camera for Parking Assist Monitor is Abnormal"

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: Image from Camera for Parking Assist Monitor is Abnormal

When the shift position is not in R, an image of the area behind the vehicle is displayed

Proceed to "Reverse Signal Circuit"

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: Reverse Signal Circuit

Radio and display receiver assembly

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When the shift position is in R, an image of the area behind the vehicle is displayed and then switches to another image

Proceed to "Reverse Signal Circuit"

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: Reverse Signal Circuit

Radio and display receiver assembly

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Display Malfunction

Symptom

Suspected Area

Link

Parking assist monitor display malfunction (distortion of the color/screen) occurs continuously

Proceed to "Image from Camera for Parking Assist Monitor is Abnormal"

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: Image from Camera for Parking Assist Monitor is Abnormal

Parking assist monitor display malfunction (distortion of the color/screen) occurs temporarily

Check the usage conditions (explain to the customer that the display may be temporarily distorted when the vehicle is close to an object that transmits radio waves, such as a telecommunication tower, an airport or a truck equipped with a transceiver)

-

Parking Assist Monitor System Malfunction

Symptom

Suspected Area

Link

Estimated course lines are not displayed

Parking assist monitor screen display mode settings (check that estimated course line display mode is selected)

-

Correct the steering angle neutral point (initialization)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: INITIALIZATION

Steering angle setting (calibration)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: CALIBRATION

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Steering sensor

2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL

The estimated course lines stop moving before the steering wheel is fully turned to the right or left

Steering angle setting (calibration)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: CALIBRATION

The vehicle width guide lines and estimated course lines do not match when the steering wheel is turned to the center position

Check the installation of steering wheel

2019 - 2020 MY RAV4 RAV4 HV [11/2018 - 08/2020]; STEERING COLUMN: STEERING WHEEL: INSTALLATION

Correct the steering angle neutral point (initialization)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: INITIALIZATION

Steering angle setting (calibration)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: CALIBRATION

Check that the television camera assembly is correctly installed

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): INSTALLATION

Back camera position setting (calibration)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: CALIBRATION

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Steering sensor

2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL

The guide lines are not displayed even though the back door is closed

Check that the No. 1 luggage compartment light assembly illuminates normally (if not, refer to Lighting System [INT] - Problem Symptoms Table)

2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY RAV4 RAV4 HV [02/2019 - 06/2020]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE 2020 MY RAV4 RAV4 HV [06/2020 - 08/2020]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

The guide lines remain displayed even though the back door is open

Check that the No. 1 luggage compartment light assembly illuminates normally (if not, refer to Lighting System [INT] - Problem Symptoms Table)

2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY RAV4 RAV4 HV [02/2019 - 06/2020]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE 2020 MY RAV4 RAV4 HV [06/2020 - 08/2020]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

"!" is displayed.

Correct the steering angle neutral point (Initialization)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: INITIALIZATION

"!" mark remains displayed after the steering neutral point is corrected.

Steering angle setting (calibration)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: CALIBRATION

Spiral cable sub-assembly

2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL 2020 MY RAV4 RAV4 HV [10/2019 - 08/2020]; SUPPLEMENTAL RESTRAINT SYSTEMS: SPIRAL CABLE: REMOVAL

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Guide lines and buttons are not displayed for all parking assist monitor screen display modes.

CAN communication system (for Gasoline Model)

2019 - 2024 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

CAN communication system (for HV Model)

2019 MY RAV4 HV [11/2018 - 02/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING 2019 - 2024 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

Proceed to "Back Door Courtesy Light Switch Circuit" in Lighting System (INT)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; LIGHTING (INT): LIGHTING SYSTEM: Back Door Courtesy Switch Circuit

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

The guide lines and buttons remain displayed even though the back door is open.

CAN communication system (for Gasoline Model)

2019 - 2024 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

CAN communication system (for HV Model)

2019 MY RAV4 HV [11/2018 - 02/2019]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING 2019 - 2024 MY RAV4 HV [02/2019 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

Proceed to "Back Door Courtesy Light Switch Circuit" in Lighting System (INT)

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; LIGHTING (INT): LIGHTING SYSTEM: Back Door Courtesy Switch Circuit

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

When adjusting the camera optical axis, "You can not calibrate the camera when the door is open. Please close the door." is displayed even after the back door has been closed

Check that the No. 1 luggage compartment light assembly illuminates normally (if not, refer to Lighting System [INT] - Problem Symptoms Table)

2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY RAV4 RAV4 HV [02/2019 - 06/2020]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE 2020 MY RAV4 RAV4 HV [06/2020 - 08/2020]; LIGHTING (INT): LIGHTING SYSTEM: PROBLEM SYMPTOMS TABLE

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

"CHK" message(s) are displayed on the signal check screen

Signal check (diagnosis system)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: DIAGNOSIS SYSTEM

When an image of the area behind the vehicle is displayed, the lines are misaligned (the image from the camera is tilted)

Back camera position setting (calibration)

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; PARK ASSIST / MONITORING: PARKING ASSIST MONITOR SYSTEM: CALIBRATION

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Others

Symptom

Suspected Area

Link

A switch displayed on the parking assist monitor screen does not respond when pushed, or a switch other than the pushed switch responds.

Proceed to "CHECK TOUCH SWITCH" in Navigation System*1

2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: OPERATION CHECK 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: OPERATION CHECK

Proceed to "CHECK TOUCH SWITCH" in Audio and Visual System*2

2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: OPERATION CHECK 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: OPERATION CHECK

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

A beep sound is not emitted when a switch displayed on the parking assist monitor screen is pushed.

Check the setting on the audio screen (general setting)

-

Proceed to "CHECK TOUCH SWITCH" in Navigation System*1

2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: OPERATION CHECK 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: OPERATION CHECK

Proceed to "CHECK TOUCH SWITCH" in Audio and Visual System*2

2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: OPERATION CHECK 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: OPERATION CHECK

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

The language of the messages displayed on the parking assist monitor screen cannot be changed.

Check the setting on the audio screen (general setting)

-

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

The switches displayed on the parking assist monitor screen are grayed out.

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

The color of the switches displayed on the parking assist monitor screen are abnormal, or the switches are not dimmed when the headlights are turned on.

Check the setting on the audio screen (screen adjustment)

-

Proceed to "CHECK TOUCH SWITCH" in Navigation System*1

2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: OPERATION CHECK 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: OPERATION CHECK

Proceed to "CHECK TOUCH SWITCH" in Audio and Visual System*2

2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: OPERATION CHECK 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: OPERATION CHECK

Television camera assembly

2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; PARK ASSIST / MONITORING: TELEVISION CAMERA (for Rear): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

*1: w/ Navigation System

*2: w/ Audio and Visual System