| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001EH0I |
| Model Year Start: 2019 | Model: RAV4 | Prod Date Range: [11/2018 - 02/2019] |
| Title: CELLULAR COMMUNICATION: TOYOTA ENTUNE SYSTEM: OPERATION CHECK; 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019] | ||
OPERATION CHECK
TOYOTA ENTUNE APP SUITE CONNECT RESET PROCEDURE
(a) Duplicate the problem symptom.
(b) Check for DTCs and repair the systems for which any DTCs are output.
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![2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HEALTH CHECK](/t3Portal/stylegraphics/info.gif)
(c) Check cellular phone compatibility.
(1) Check if the cellular phone/vehicle is compatible (Refer to http://www.toyota.com/Entune/).
(2) If the cellular phone is not compatible, recommend to the customer a compatible cellular phone.
(d) Delete all paired devices from the cellular phone.
(1) The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
(e) Remove the Toyota Entune App Suite Connect app from the phone.
NOTICE:
Only perform this step if the customer is present and approves.
(1) The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
(f) Reset the phone.
NOTICE:
Only perform this step if the customer is present and approves.
(1) Turn off the phone and remove the battery for 15 seconds. For instructions on how to reset a cellular devices, refer to the appropriate manufacturer's website.
(g) Reinstall the Toyota Entune App Suite Connect app on the phone. (If removed.)
(1) The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
(h) Delete all personal data from the radio and display receiver assembly.
(1) Delete all personal data from the radio and display receiver assembly.
NOTICE:
Only perform this step if the customer is present and approves.
HINT:
Re-installation of applications must be completed before applications will appear on the radio and display receiver assembly.
(i) Disconnect the cable from the negative (-) battery terminal.
NOTICE:
After turning the ignition switch off, waiting time may be required before disconnecting the cable from the negative (-) battery terminal. Therefore, make sure to read the disconnecting the cable from the negative (-) battery terminal notices before proceeding with work.
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(1) Record all radio station presets.
(2) Disconnect the cable from the negative (-) battery terminal and leave it disconnected for 2 minutes.
(j) Check if the problem symptom disappears.
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