Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001EGZX
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 - 10/2019]
Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: RED INDICATOR REMAINS ON; 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]

RED INDICATOR REMAINS ON

DESCRIPTION

This means that the DCM (Telephone Transceiver Assembly) has detected a malfunction in the safety connect system and stored a DTC.

PROCEDURE

1.

CHECK DTC

(a) Turn the ignition switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the ignition switch to ON and wait for 10 seconds.

(d) Turn the Techstream on.

(e) Perform "Health Check" and check for current DTCs.

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HEALTH CHECK

Result

Proceed to

DTCs are not output

A

DTCs are output

B

B

GO TO DIAGNOSTIC TROUBLE CODE CHART

A

2.

REPLACE DCM (TELEPHONE TRANSCEIVER ASSEMBLY)

(a) Replace the DCM (Telephone Transceiver Assembly).

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL

NOTICE:

  • The ignition switch must be off.
  • Do not exchange the DCM (Telephone Transceiver Assembly) with one from another vehicle.
NEXT

PERFORM DCM ACTIVATION