| Last Modified: 01-30-2024 | 6.11:8.1.0 | Doc ID: RM100000001EGZV |
| Model Year Start: 2019 | Model: RAV4 | Prod Date Range: [11/2018 - 10/2019] |
| Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON; 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019] | ||
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GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON |
DESCRIPTION
If the red and green indicators fail to illuminate after the ignition switch is turned to ON, the vehicle does not recognize the DCM (Telephone Transceiver Assembly). The DCM (Telephone Transceiver Assembly) connectors may have been disconnected or the DCM (Telephone Transceiver Assembly) is malfunctioning.
PROCEDURE
|
1. |
HEALTH CHECK |
(a) Turn the ignition switch off.
(b) Connect the Techstream to the DLC3.
(c) Turn the ignition switch to ON and wait for 10 seconds.
(d) Turn the Techstream on.
(e) Perform "Health Check" using the Techstream and check that Telematics (Safety Connect) is listed on "Health Check Result".
Click here
![2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HEALTH CHECK](/t3Portal/stylegraphics/info.gif)
|
Result |
Proceed to |
|---|---|
|
"Telematics" is displayed on the Techstream |
A |
|
"Telematics" is not displayed on the Techstream |
B |
| B |
|
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
|
|
2. |
CHECK DTC |
(a) Turn the ignition switch off.
(b) Connect the Techstream to the DLC3.
(c) Turn the ignition switch to ON and wait for 10 seconds.
(d) Turn the Techstream on.
(e) Check current DTCs and history DTCs.
Click here
|
Result |
Proceed to |
|---|---|
|
DTCs are not output |
A |
|
DTCs are output |
B |
| A |
|
| B |
|
|
|