Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001EFF5
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 - 02/2019]
Title: TELEMATICS: TELEMATICS SYSTEM: Remote Service Malfunction; 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]

Remote Service Malfunction

PROCEDURE

1.

CHECK CAN COMMUNICATION SYSTEM

(a) Connect the Techstream to the DLC3.

(b) Turn the ignition switch to ON.

(c) Turn the Techstream on.

(d) Enter the following menus: Bus Check.

Click here 2019 - 2024 MY RAV4 [11/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(e) Check that all ECUs and sensors that use CAN communication are connected.

Result

Proceed to

There are no connection problems.

A

There is a connection problem.

B
B

GO TO CAN COMMUNICATION SYSTEM

A

2.

CHECK DTC OUTPUT

(a) Connect the Techstream to the DLC3.

(b) Turn the ignition switch to ON.

(c) Turn the Techstream on.

(d) Enter the following menus: Health Check.

(e) Check for DTCs.

Result

Proceed to

DTCs are not output.

A

DTCs are output.

B
B

INSPECT EACH ECU SYSTEM
A

3.

CHECK OPERATION OF EACH SYSTEM

(a) Check that each system related to Toyota Entune Remote Connect operates normally.

(1) Check power door lock control system

Click here 2019 - 2023 MY RAV4 [11/2018 - 10/2023]; DOOR / HATCH: POWER BACK DOOR SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(2) Check smart key system (for Entry Function)

Click here 2019 - 2021 MY RAV4 [11/2018 - 12/2021]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(3) Check smart key system (for Start Function)

Click here 2019 - 2020 MY RAV4 [11/2018 - 08/2020]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(4) Check theft deterrent system

Click here 2019 - 2021 MY RAV4 RAV4 HV [11/2018 - 12/2021]; THEFT DETERRENT / KEYLESS ENTRY: THEFT DETERRENT SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

(5) Check meter/gauge system

Click here 2019 - 2024 MY RAV4 RAV4 HV [11/2018 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

(6) Check air conditioning system

Click here 2019 - 2024 MY RAV4 [11/2018 -        ]; HEATING / AIR CONDITIONING: AIR CONDITIONING SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

Result

Proceed to

All of the systems related to Toyota Entune Remote Connect operate normally.

A

Any system related to Toyota Entune Remote Connect does not operate normally.

B
B

GO TO ABNORMAL SYSTEM
A

4.

CHECK DCM OPERATION HISTORY

(a) Check DCM Operation History.

Body Electrical > Telematics > Utility

Tester Display

DCM Operation History
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