Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001E7J3
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 - 10/2022]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Portable Player cannot be Connected Manually/Automatically; 2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]

Portable Player cannot be Connected Manually/Automatically

CAUTION / NOTICE / HINT

HINT:

Some versions of "Bluetooth" compatible audio players may not function properly, or the functions may be limited using the radio and display receiver assembly, even if the portable audio player itself can play files.

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: SYSTEM DESCRIPTION 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: SYSTEM DESCRIPTION

PROCEDURE

1.

CHECK CONNECTED DEVICE SETTINGS

(a) Check if the portable player is registered as a connected device.

NOTICE:

If a cellular phone is used as a portable player, it must be registered independently from the registration that is performed for the hands-free system.

HINT:

Only 5 portable players can be registered.

Result

Proceed to

The portable player is registered as a connected device.

A

The portable player is not registered as a connected device.

B

B

REGISTER PORTABLE PLAYER AS CONNECTED DEVICE

A

2.

CHECK SYMPTOMS

(a) Check the connection condition between the portable player and the radio and display receiver assembly.

HINT:

The portable player cannot be connected under any of the following conditions:

  • The portable player is connected to another device.
  • The portable player is connected to the radio and display receiver assembly using the hands-free function.
  • The radio and display receiver assembly has cleared the portable player registration.
  • The portable player is off.

Result

Proceed to

The portable player cannot be connected automatically.

A

The portable player cannot be connected manually.

B

B

GO TO STEP 4

A

3.

CHECK AUTOMATIC CONNECTION SETTINGS

(a) Check the automatic connection settings of the "Bluetooth" audio.

(1) Check that the "Bluetooth" connection setting is on.

OK:

"Bluetooth" connection setting is on.

NG

TURN "Bluetooth" POWER TO ON

OK

4.

CHECK PORTABLE PLAYER STATUS

(a) Check the status of the portable player.

(1) Check that the portable player is not in standby mode.

(2) Check that the portable player is not connected to another device (headphones, etc.).

OK:

The portable player is not in standby mode and not connected to another device (headphones, etc.).

NG

TAKE PORTABLE PLAYER OUT OF STANDBY MODE AND DISCONNECT OTHER DEVICES (HEADPHONES, etc.)

OK

5.

CHECK USING ANOTHER "Bluetooth" AUDIO COMPATIBLE VEHICLE OF SAME MODEL

(a) Check if the portable player can be connected manually/automatically to another "Bluetooth" audio compatible vehicle of the same model.

OK:

The portable player can be connected manually/automatically.

NG

PORTABLE PLAYER IS NOT COMPATIBLE

OK

6.

REMOVE ADDITIONAL DEVICES WHICH USE RADIO WAVES

(a) Remove additional devices which use radio waves.

(b) Check if the portable player can be connected manually/automatically.

OK:

The portable player can be connected manually/automatically.

OK

END

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE