Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001E7IP
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 - 10/2022]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Touch Panel Switch does not Function; 2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]

Touch Panel Switch does not Function

CAUTION / NOTICE / HINT

NOTICE:

When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:

  • A communication malfunction DTC may be stored.
  • The radio and display receiver assembly may not operate normally.

HINT:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PRECAUTION 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PRECAUTION

PROCEDURE

1.

CHECK MULTI-DISPLAY

(a) Check if there is any foreign matter caught between the display and exterior frame of the multi-display.

OK:

No foreign matter is caught between the display and exterior frame of the multi-display.

HINT:

  • If there is foreign matter between the display and exterior frame of the multi-display, the touch panel will remain pressed, preventing touch switch operation.
  • Turn the ignition switch to ACC or ON with your hand touching the operating section, non-response may occur.
NG

REMOVE FOREIGN MATTER
OK

2.

CHECK TOUCH PANEL

(a) Check for foreign matter on the display.

OK:

The display is clean.

NG

CLEAN DISPLAY AND RECHECK TOUCH PANEL
OK

3.

CHECK TOUCH SWITCH (OPERATION CHECK)

(a) Enter the "Touch Switch Check" screen. Refer to Check Touch Switch in Operation Check.

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: OPERATION CHECK 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: OPERATION CHECK

(b) Touch the display in the area where the switch malfunction occurs.

OK:

A "+" mark appears at the touched position.

OK

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 2019 MY RAV4 RAV4 HV [11/2018 - 02/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE 2019 MY RAV4 RAV4 HV [02/2019 - 10/2019]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE