Last Modified: 01-30-2024 6.11:8.1.0 Doc ID: RM100000001E4YQ
Model Year Start: 2019 Model: RAV4 Prod Date Range: [11/2018 - 10/2022]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Voice Guidance does not Function; 2019 - 2022 MY RAV4 RAV4 HV [11/2018 - 10/2022]

Voice Guidance does not Function

CAUTION / NOTICE / HINT

NOTICE:

When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:

  • A communication malfunction DTC may be stored.
  • The radio and display receiver assembly may not operate normally.

HINT:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

Click here 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PRECAUTION 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PRECAUTION

PROCEDURE

1.

CHECK VOICE GUIDANCE SETTING

(a) Check that the voice guidance setting is not off.

OK:

Voice guidance setting is not off.

NG

CHANGE THE VOICE GUIDANCE SETTING TO ON
OK

2.

CHECK AUDIO FUNCTION

(a) Check that sound can be heard from a front speaker.

OK:

Sound can be heard.

OK

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 2019 MY RAV4 RAV4 HV [11/2018 - 10/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE 2020 - 2022 MY RAV4 RAV4 HV [10/2019 - 10/2022]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: PROBLEM SYMPTOMS TABLE