Last Modified: 08-21-2023 6.11:8.1.0 Doc ID: RM100000001RU5X
Model Year Start: 2021 Model: Avalon HV Prod Date Range: [08/2020 -           ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PROBLEM SYMPTOMS TABLE; 2021 - 2022 MY Avalon HV [08/2020 -        ]

PROBLEM SYMPTOMS TABLE

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

    Click here 2019 - 2021 MY Avalon HV [04/2018 - 08/2021]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PRECAUTION 2022 MY Avalon HV [08/2021 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.
  • Before replacing the DCM (telematics transceiver), refer to Registration.

    Click here 2021 - 2022 MY Avalon HV [08/2020 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, HV Model): REGISTRATION

HINT:

  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.

Display Function

Symptom

Suspected Area

Link

Black screen (no image appears on the screen)

Proceed to "Black Screen"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Black Screen

Proceed to "Check Software Error History" in Operation Check

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): OPERATION CHECK

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Display does not dim (does not change to night screen) with tail switch on

Proceed to "Display does not Dim when Light Control Switch is Turned ON"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Display does not Dim when Light Control Switch is Turned ON

Proceed to "Illumination Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Illumination Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Power does not turn off (screen remains on)

Proceed to "Radio Receiver Power Source Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Radio Receiver Power Source Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Screen is distorted

Proceed to "Radio Receiver Power Source Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Radio Receiver Power Source Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Screen flicker or color distortion

Proceed to "Screen Flicker or Color Distortion"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Screen Flicker or Color Distortion

Proceed to "Radio Receiver Power Source Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Radio Receiver Power Source Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Parking brake switch signal does not change in vehicle signal check mode

Proceed to "Parking Brake Switch Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Parking Brake Switch Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Reverse signal does not change in vehicle signal check mode

Proceed to "Reverse Signal Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Reverse Signal Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Valet mode cannot be canceled

Proceed to "Valet Mode Cancel" in Operation Check

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): OPERATION CHECK

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

General Audio Function

Symptom

Suspected Area

Link

Pressing power switch does not turn on system

Proceed to "Radio Receiver Power Source Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Radio Receiver Power Source Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

No sound can be heard from speakers

Proceed to "No Sound can be Heard from Speakers"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): No Sound can be Heard from Speakers

Proceed to "Mute Signal Circuit between Radio Receiver and Telematics Transceiver"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Mute Signal Circuit between Radio Receiver and Telematics Transceiver

Proceed to "Speaker Circuit"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Speaker Circuit

DCM (telematics transceiver)

2021 - 2022 MY Avalon Avalon HV [08/2020 -        ]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Abnormal noise occurs

Proceed to "Noise Occurs"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Noise Occurs

Proceed to "Mute Signal Circuit between Radio Receiver and Telematics Transceiver"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Mute Signal Circuit between Radio Receiver and Telematics Transceiver

DCM (telematics transceiver)

2021 - 2022 MY Avalon Avalon HV [08/2020 -        ]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Sound quality is bad in all modes (volume is too low)

Check that the ASL function is off

-

Proceed to "Poor Sound Quality in All Modes (Low Volume)"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Poor Sound Quality in All Modes (Low Volume)

Proceed to "Mute Signal Circuit between Radio Receiver and Telematics Transceiver"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Mute Signal Circuit between Radio Receiver and Telematics Transceiver

Proceed to "Speaker Circuit"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Speaker Circuit

DCM (telematics transceiver)

2021 - 2022 MY Avalon Avalon HV [08/2020 -        ]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

ASL does not function

Check that the ASL function is on

-

Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Voice guidance does not function

Proceed to "Voice Guidance does not Function"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Voice Guidance does not Function

Proceed to "Mute Signal Circuit between Radio Receiver and Telematics Transceiver"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Mute Signal Circuit between Radio Receiver and Telematics Transceiver

Proceed to "Speaker Circuit"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Speaker Circuit

DCM (telematics transceiver)

2021 - 2022 MY Avalon Avalon HV [08/2020 -        ]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Panel Switch and Touch Panel Switch Function

Symptom

Suspected Area

Link

Illumination for panel switches does not come on with tail switch on

Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Illumination for Panel Switch does not Come on with Tail Switch ON

Proceed to "Illumination Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Illumination Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Panel switches do not function

Proceed to "Panel Switches do not Function"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Panel Switches do not Function

Proceed to "Radio Receiver Power Source Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Radio Receiver Power Source Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Touch panel switch does not function

Proceed to "Touch Panel Switch does not Function"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Touch Panel Switch does not Function

Proceed to "Radio Receiver Power Source Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Radio Receiver Power Source Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Steering Pad Switch Function

Symptom

Suspected Area

Link

System cannot be operated by steering pad switch

Proceed to "Panel Switches do not Function"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Panel Switches do not Function

Proceed to "Steering Pad Switch Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Steering Pad Switch Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Illumination for steering pad switch does not come on with tail switch on

Proceed to "Illumination Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Illumination Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

FM or AM Radio Function

Symptom

Suspected Area

Link

Radio broadcast cannot be received or poor reception

Proceed to "Radio Broadcast cannot be Received or Poor Reception"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Radio Broadcast cannot be Received or Poor Reception

Radio broadcast can be received but radio station cannot be displayed (some radio stations do not provide their name information)

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Radio broadcast can be displayed but radio broadcast cannot be heard from speakers

Operate the volume switch and turn up the volume

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

HD Radio Function (w/ HD Radio Function)

Symptom

Suspected Area

Link

Only "HD Radio" stations cannot be heard or selected, or their analog or digital sound cannot be changed

Check the "HD Radio" settings

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When the HD radio is playing, cover art is not displayed

When a song unregistered to the Gracenote CDDB is playing or cover art information is not provided by the broadcast station, its cover art cannot be displayed

-

When the HD radio is playing, cover art cannot be displayed

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Broadcast station logo cannot be displayed

Check if similar symptoms occur when receiving other broadcasts

-

Check if similar symptoms occur with another vehicle

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

SPS channel cannot be selected

Check that HD radio FM mode is selected

-

After selecting "Refresh", check that the SPS channel is on the station list

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When the SPS channel is selected, sound cannot be heard

After selecting "Refresh", select the SPS channel on the station list

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

SiriusXM Satellite Radio Function (w/ SXM Function)

Symptom

Suspected Area

Link

Satellite radio broadcast cannot be received or reception is bad

Proceed to "Satellite Radio Broadcast cannot be Received"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Satellite Radio Broadcast cannot be Received

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Satellite radio cannot receive pay-type broadcasts

Proceed to "Satellite Radio Broadcast cannot be Received"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Satellite Radio Broadcast cannot be Received

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Satellite radio broadcast cannot be selected or after selecting broadcast, broadcast cannot be added into memory

Proceed to "Satellite Radio Broadcast cannot be Received"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Satellite Radio Broadcast cannot be Received

Proceed to "Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Satellite radio can be displayed but radio broadcast cannot be heard from speakers

Check the volume settings

-

Proceed to "Satellite Radio Broadcast cannot be Received"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Satellite Radio Broadcast cannot be Received

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Broadcast station logo cannot be displayed

Proceed to "Satellite Radio Broadcast cannot be Received"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Satellite Radio Broadcast cannot be Received

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Satellite radio text information cannot be displayed

Proceed to "Satellite Radio Broadcast cannot be Received"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Satellite Radio Broadcast cannot be Received

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Satellite radio broadcast station cannot be selected (scan cannot be performed)

Proceed to "Satellite Radio Broadcast cannot be Received"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Satellite Radio Broadcast cannot be Received

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When the satellite radio is playing, some cover art is not displayed

When a song unregistered to the Gracenote CDDB is playing, its cover art cannot be displayed

-

When the satellite radio is playing, cover art cannot be displayed

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

After the voice recognition function or hands-free function is turned off, the cache radio does not operate

Check that the cache radio setting is on

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When the cache radio is playing, sound is interrupted, sound cannot be heard or sound quality is poor

Check if similar symptoms occur when receiving conventional SiriusXM radio broadcasts

-

Check if similar symptoms occur when receiving other broadcasts

-

Move the vehicle to a place where the reception is good and check again

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When the cache radio is playing, sound can be heard, but no information is displayed (some radio stations do not provide their name information)

Check if similar symptoms occur when receiving other broadcasts

-

Move the vehicle to a place where the reception is good and check again

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

USB Function

Symptom

Suspected Area

Link

USB audio system sound cannot be heard or sound quality is bad (USB connector is used)

Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Data Signal Circuit between Radio Receiver and Stereo Jack Adapter

Stereo jack adapter assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: STEREO JACK ADAPTER ASSEMBLY: REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

USB device or "iPod" is not recognized

Proceed to "USB Audio System Recognition/Play Error"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): USB Audio System Recognition/Play Error

Stereo jack adapter assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: STEREO JACK ADAPTER ASSEMBLY: REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Track information such as track, artist and album names is not displayed

Proceed to "USB Audio System Recognition/Play Error"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): USB Audio System Recognition/Play Error

Stereo jack adapter assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: STEREO JACK ADAPTER ASSEMBLY: REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

USB device or "iPod" is recognized but cannot play or play in a sorted order

Check that the designated folder name is used

-

Check that the file name is 32 characters or less and is in an available language

-

Check that the file system of the USB device is FAT16 or FAT32

-

Proceed to "USB Audio System Recognition/Play Error"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): USB Audio System Recognition/Play Error

Stereo jack adapter assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: STEREO JACK ADAPTER ASSEMBLY: REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Album cover art cannot be displayed

Check that display cover art on the audio settings screen is set to on

-

Check that a JPEG, BMP or PNG file is used for the album cover art registered to the music data in the USB device or "iPod"

-

Check if similar symptoms occur with another vehicle

-

If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the radio and display receiver assembly, update the Gracenote database to the latest version

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

User set album cover art cannot be displayed

Check if the priority display of Gracenote database album cover art setting is off

-

Check that a JPEG, BMP or PNG file is used for the album cover art registered to the music data in the USB device or "iPod"

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"iPod" battery cannot be charged

Proceed to "USB Audio System Recognition/Play Error"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): USB Audio System Recognition/Play Error

Stereo jack adapter assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: STEREO JACK ADAPTER ASSEMBLY: REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Screen is distorted or not displayed only when using the USB device connected to the stereo jack adapter assembly

Check if video file is select to USB mode

-

Connect a known good USB device to the stereo jack adapter assembly and check if an image is output

-

Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Data Signal Circuit between Radio Receiver and Stereo Jack Adapter

Stereo jack adapter assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: STEREO JACK ADAPTER ASSEMBLY: REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Screen color is poor only when using the USB device connected to the stereo jack adapter assembly

Change the color settings on the screen adjustment screen

-

Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Data Signal Circuit between Radio Receiver and Stereo Jack Adapter

Stereo jack adapter assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: STEREO JACK ADAPTER ASSEMBLY: REMOVAL

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Voice Recognition Function

Symptom

Suspected Area

Link

Voice menu screen is not displayed (voice recognition function does not turn on)

Check if the voice recognition prompts function is on

-

Proceed to "Panel Switches do not Function"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Panel Switches do not Function

Proceed to "Steering Pad Switch Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Steering Pad Switch Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly

Proceed to "Voice is not Recognized"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Voice is not Recognized

Proceed to "Microphone Circuit"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Microphone Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Mobile assistant function does not operate*

Check if the voice recognition application can be used on the device

-

Check that the "Bluetooth" hands-free function is operating normally

-

Proceed to "Steering Pad Switch Circuit"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Steering Pad Switch Circuit

Proceed to "Microphone Circuit"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Microphone Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

  • *: w/ Mobile Assistant Function

"Wi-Fi" hotspot Function (w/ "Wi-Fi" hotspot Function)

Symptom

Suspected Area

Link

"Wi-Fi" connection cannot be established

Check if the Toyota Entune App Suite function is available

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): SYSTEM DESCRIPTION

Check the DCM icon on the multi-display

-

Check the status of the "Wi-Fi" hotspot contract

-

Check that the "Wi-Fi" hotspot function is on

-

Check the condition of the "Wi-Fi" hotspot indicator

-

Check if a known good "Wi-Fi" compatible device can be connected to the vehicle

-

Move the vehicle to an area with little wave interference and remove any optional components which may cause wave interference and then check again

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Bluetooth" Hands-free Function

Symptom

Suspected Area

Link

"Bluetooth" is inoperative (in-vehicle device cannot be recognized by the cellular phone)

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Bluetooth" compatible cellular phone cannot be registered

Proceed to "Cellular Phone Registration Failure"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Registration Failure

"Bluetooth" compatible cellular phone cannot be connected

Check that no other cellular phone is connected as a hands-free device

-

Bring the cellular phone near the in-vehicle device and reconnect it

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually)

Check that "Bluetooth" automatic connection setting of the in-vehicle device is on

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Bluetooth" compatible cellular phone connection is disconnected

Bring the cellular phone near the in-vehicle device and check if it is reconnected

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

A "Bluetooth" compatible cellular phone other than intended connects to the system

Check the connection priority of the cellular phone

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Message that prompts to check the cellular phone is displayed

Bring the cellular phone near the in-vehicle device and check if it is reconnected

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

When the power switch is turned on (ACC), instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed

Turn the cellular phone connection conformation display on the in-vehicle device off

-

Phonebook data cannot be transferred

Check that the phonebook data automatic transfer setting of the in-vehicle device is on

-

Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required)

-

Check that no applications on the cellular phone are operating

-

If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation

-

Transfer phonebook data manually

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Phonebook data is cleared

Check that the phonebook data automatic transfer setting of the in-vehicle device is off

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Phonebook data cannot be edited

Check that the phonebook data automatic transfer setting of the in-vehicle device is off

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

All the transferred phonebook data is sorted to "Other"

Check that no applications on the cellular phone are operating

-

Check that phonebook data in the cellular phone is not stored to the SIM card

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on the cellular phone

-

Cellular phone cannot make outgoing/incoming calls

Move the vehicle into a cellular phone service area, check that the cellular phone is connected to the vehicle via "Bluetooth" and operate the in-vehicle device again

-

Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth"

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Other caller's voice is interrupted by noise or sound quality is poor

Check the receiving voice volume (if it is too high, voice may sound distorted)

-

Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly

-

Proceed to "Check Hands-free Voice Quality Setting" in Operation Check

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): OPERATION CHECK

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Other caller's voice cannot be heard

Check that reception voice volume is not set to minimum

-

Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly

-

Proceed to "Check Hands-free Voice Quality Setting" in Operation Check

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): OPERATION CHECK

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Caller's voice (your voice) is interrupted by noise or sound quality is poor

Check the transmitting voice volume (if it is too high, voice may sound distorted)

-

Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence)

-

Proceed to "Check Hands-free Voice Quality Setting" in Operation Check

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): OPERATION CHECK

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Proceed to "Microphone Circuit"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Microphone Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Other caller cannot hear your voice

Check that the mute button is not on

-

Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence)

-

Proceed to "Check Hands-free Voice Quality Setting" in Operation Check

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): OPERATION CHECK

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Proceed to "Microphone Circuit"

2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Microphone Circuit

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

No notification when a new SMS/MMS/e-mail has been received*

Check the SMS/MMS/e-mail notification settings on the cellular phone and the radio and display receiver assembly

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Received SMS/MMS/e-mail cannot be read*

Check the SMS/MMS/e-mail transfer settings on the cellular phone and radio and display receiver assembly

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

SMS/MMS/e-mail cannot be replied to*

Move the vehicle into a cellular phone service area, and check the operation of the radio and display receiver assembly and cellular phone

-

Check that the cellular phone can send an SMS/MMS/e-mail

-

Proceed to "Cellular Phone Inspection"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Cellular Phone Inspection

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

  • *: w/ SMS/MMS/e-mail Function

"Bluetooth" Audio Function

Symptom

Suspected Area

Link

Portable player cannot be registered

Proceed to "Portable Player cannot be Registered"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Registered

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Portable player cannot be connected manually/automatically

Proceed to "Portable Player cannot be Registered"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Registered

Proceed to "Portable Player cannot be Connected Manually/Automatically"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Connected Manually/Automatically

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth"

Proceed to "Portable Player cannot be Registered"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Registered

Proceed to "Portable Player cannot be Connected Manually/Automatically"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Connected Manually/Automatically

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Sound of portable player cannot be heard from speakers, or sound is low

Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Sound of Portable Player cannot be Heard from Speakers or Sound is Low

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Portable player does not play even after "Bluetooth" audio mode is selected

Proceed to "Does not Play even after Bluetooth Audio Mode is Selected"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Does not Play even after Bluetooth Audio Mode is Selected

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Portable player does not play

Proceed to "Does not Play even after Bluetooth Audio Mode is Selected"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Does not Play even after Bluetooth Audio Mode is Selected

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Track information such as track number, track name, elapsed play time and playlist is not displayed

Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Operation switches for portable player such as play, pause, repeat and random are not displayed

Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Bluetooth" signal condition is not displayed

Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Portable player cannot pause, select file, fast forward, fast rewind, play at random

Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Noise occurs or sound skips when portable player plays

Proceed to "Noise Occurs or Sound Skips when Portable Player Plays"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Noise Occurs or Sound Skips when Portable Player Plays

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Registered device cannot be deleted

Proceed to "Registered Device cannot be Deleted"

2019 - 2022 MY Avalon HV [04/2018 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Registered Device cannot be Deleted

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Software Update Function

Symptom

Suspected Area

Link

"The software update cannot be started because the media is in use. Please try again when the media is no longer in use." is displayed

Perform the operation again after ending when music is played with USB-Audio

-

Replace USB memory device

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Unable to update the software. Please try again later." is displayed

There may be times that the software update cannot be performed due to communication device or media is still preparing, such as trying to perform the software update right after the audio and visual system has started up, so perform the operation after a while

-

Make inquiry to the center whether there is any problem with the download software

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Unable to get new software because the line is busy. Please try again later." is displayed

Perform the operation after a while

-

End other functions that are using communications, and perform the operation again

-

Make inquiry to the service center about the operational condition

-

Make inquiry to the service center whether there is any problem with the send log to the device

-

Perform the software update using the communication again

-

Perform the software update using the USB memory device again

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Software update service finished." is displayed

Make inquiry to the service center and check whether service is a finished device

-

Make inquiry to the service center whether there is any problem with the send log to the device

-

Make inquiry to the service center whether the model ID checked on the software update screen and the model ID sent from the device are same

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"There is a software update. Please contact your dealer." or similar is displayed

Make inquiry to the service center whether there is any problem with the send log to the device

-

Perform the software update using the communication again

-

Perform the software update using the USB memory device again

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"There is a software update. Please perform update with a PC." or similar is displayed

Check with the service center whether the size of the software the device is trying to update can be sent by DCM (telematics transceiver). If the size cannot be sent, perform the software update using a USB memory device

-

Make inquiry to the service center whether there is any problem with the send log to the device

-

Perform the software update using the communication again

-

Perform the software update using the USB memory device again

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"There is no new software or the media is not inserted." is displayed

Check that the USB memory device with new software stored is connected to the USB connector

-

Check the model ID on the software update screen and check that it is same as the file name of the software downloaded

-

Download the software using a PC again, copy it to a USB memory device, and perform software update

-

Make inquiry to the service center whether there is any problem with the download software

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"There is a problem with the downloaded data. Please try again later." is displayed

Make inquiry to the service center whether there is any problem with the download software

-

Perform the software update using the communication again

-

Perform the software update using the USB memory device again

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"New software is not compatible with the system." is displayed

Make inquiry to the service center whether there is any problem with the download software

-

Download the software using a PC again, copy it to a USB memory device, and perform software update

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"The combination of update files is abnormal. Please download it again" or similar is displayed

Make inquiry to the service center whether there is any problem with the download software

-

Perform the software update using the communication again

-

Download the software using a PC again, copy it to a USB memory device, and perform software update

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"There is a problem with the downloaded data. Please contact your dealer." is displayed

Perform the software update using the communication

-

Perform the software update using the USB memory device

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"New software is not compatible with the system. Contact your dealer." is displayed

Perform the software update using the communication

-

Perform the software update using the USB memory device

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Software could not be updated. Please contact your dealer." is displayed

Make inquiry to the service center whether the model ID checked on the software update screen and the model ID sent from the device are same

-

Make inquiry to the service center whether there is any problem with the download software

-

Make inquiry to the service center whether there is any problem with the send log to the device

-

Perform the software update using the communication again

-

Perform the software update using the USB memory device again

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"There is insufficient free space. Please contact your dealer." is displayed

Perform the software update using the communication again

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

The software update could not be performed using communication

Follow the instruction when an on-screen message is displayed

-

Check that "Check with service center" is displayed and the USB memory device is not connected to the USB connector

-

Explain to the customer that the last software update is downloading when "New software is downloading" is displayed

-

Explain to the customer that the last software update is installing when "New software is installing" is displayed

-

Check that the telematics system is operating normally

-

Perform the software update using the communication again

-

Perform the software update using the USB memory device again

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

The software update could not be performed using the USB memory device

Follow the instruction when an on-screen message is displayed

-

Check that "Perform software update" is displayed and check that the USB memory device with new software stored is connected to the USB connector

-

Explain to the customer that the last software update is downloading when "New software is downloading" is displayed

-

Explain to the customer that the last software update is installing when "New software is installing" is displayed

-

Perform the software update using the USB memory device again

-

If there is software update data for the audio system but the software update cannot be performed, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Update information cannot be checked when trying to update the software using the communication

Explain to the customer that "Update information" is not displayed on the software update screen when the software is up to date

-

Perform the software update using a USB memory device because a software update using communication is not possible when an on-screen message other than "Current software is up to date. There is no need to update" is displayed when "Check with service center" is selected

-

Make inquiry to the service center whether there is any problem with the download software

-

Perform the software update using the communication again

-

Perform the software update using the USB memory device again

-

If the audio software update information cannot be checked, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Version display of the software update screen or the display of the update information screen is abnormal

Make inquiry to the service center whether there is any problem with the download software

-

Perform the software update using the communication again

-

Perform the software update using the USB memory device again

-

If the version display of the audio is abnormal, replace the radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Date of the update information is not displayed

The date of update information is not displayed when GPS is not received, therefore check that the "No GPS Signal" mark is not displayed

-

Since the date may not be recorded when the software update was performed without receiving the GPS, check with the customer if the software update is not performed in location where the GPS reception was poor, such as underground parking lot

-

Wait and see until next software update

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Past software update history is cleared

Explain to the customer that the history is cleared when "Delete Personal Data" of the setting screen is selected

-

Explain to the customer that the history is cleared in the order from oldest when there are 20 or more history recorded

-

Wait and see until the next software update and replace the radio and display receiver assembly if the symptom reproduces

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

ECO Information Function

Symptom

Suspected Area

Link

Energy flow and battery level are not displayed on the "Energy Monitor" screen

Turn power switch on (IG) and recheck

-

Check that the hybrid control system is operating normally

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Information is not displayed or updated on the "Trip Information" screen

Turn the power switch on (IG) and recheck

-

Check that the hybrid control system is operating normally

-

Check that the electronically controlled brake system is operating normally

2019 - 2022 MY Avalon HV [04/2018 -        ]; BRAKE CONTROL / DYNAMIC CONTROL SYSTEMS: ELECTRONICALLY CONTROLLED BRAKE SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Information is not displayed or updated on the "History" screen

Turn the power switch on (IG) and recheck

-

Check that the meter/gauge system is operating normally

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Fuel Consumption" icon is dimmed

Check if other icons or items displayed on screen have any problems

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Graph is not displayed on "Trip Information" screen

Recheck with the hybrid control system operating

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Cruise range is not displayed on "Trip Information" screen

Turn the power switch on (IG) and recheck

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Graph is not updated on "History" screen even though "Clear" is selected

Turn the power switch on (IG) and recheck

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

Graph is not displayed on "History" screen

Turn the power switch on (IG) and recheck

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Apple CarPlay" Function (w/ "Apple CarPlay" Function)

Symptom

Suspected Area

Link

"Apple CarPlay" function cannot be started (smartphone battery can be charged)

Check that the smartphone is "Apple CarPlay" compatible

-

The smartphone is connected via an appropriate cable

-

Check that "Siri" is turned on on the smartphone

-

Check radio and display receiver assembly settings

-

Check connection of smartphone to radio and display receiver assembly

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Apple CarPlay" function can be started but sound cannot be heard (smartphone battery can be charged)

Check that sound can be output from the speakers

-

Check that sound can be output from the smartphone

-

Check that the volume is not set to "0"

-

Check that mute is off

-

Check "Apple CarPlay" function using another compatible smartphone

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Android Auto" Function (w/ "Android Auto" Function)

Symptom

Suspected Area

Link

"Android Auto" function cannot be started (smartphone battery can be charged)

Check that the smartphone is "Android Auto" compatible

-

Check that the smartphone is connected to the stereo jack adapter assembly via an appropriate cable

-

Check that "Android Auto" is turned on on the smartphone

-

Check radio and display receiver assembly settings

-

Check connection of smartphone to radio and display receiver assembly

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL

"Android Auto" function can be started but sound cannot be heard (smartphone battery can be charged)

Check that sound can be output from the speakers

-

Check that sound can be output from the smartphone

-

Check that the volume is not set to "0"

-

Check that mute is off

-

Check "Android Auto" function using another compatible smartphone

-

Radio and display receiver assembly

2019 - 2022 MY Avalon Avalon HV [04/2018 -        ]; AUDIO / VIDEO: RADIO RECEIVER: REMOVAL