| Last Modified: 08-21-2023 | 6.11:8.1.0 | Doc ID: RM100000001PY4N |
| Model Year Start: 2021 | Model: Avalon HV | Prod Date Range: [08/2020 - ] |
| Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING; 2021 - 2022 MY Avalon Avalon HV [08/2020 - ] | ||
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HOW TO PROCEED WITH TROUBLESHOOTING |
CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the safety connect system.
- *: Use the GTS.
PROCEDURE
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1. |
VEHICLE BROUGHT TO WORKSHOP |
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2. |
CUSTOMER PROBLEM ANALYSIS CHECK AND SYMPTOM CHECK |
HINT:
- The safety connect system provides a variety of functions. Therefore, it is important to identify whether a malfunction is related to the communication system, including radio wave conditions, or any other systems. Carefully check the conditions that caused the malfunction in order to determine if a temporary problem with the radio wave signal conditions caused the malfunction.
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
-
The following 5 items are important points for analysis:
What
Vehicle model, system name
When
Date, time, occurrence frequency
Where
Road conditions
Under what conditions?
Driving conditions, weather conditions
How did it happen?
Problem symptoms
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3. |
PRE-CHECK |
(a) for HV Model
(1) Measure the auxiliary battery voltage with the ignition switch off.
Standard Voltage:
11 to 14 V
HINT:
If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
(b) for Gasoline Model
(1) Measure the auxiliary battery voltage.
Standard Voltage:
11 to 14 V
HINT:
If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
(c) Check the fuses and relays.
(d) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.
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4. |
VERIFY CUSTOMER SUBSCRIPTION IS ACTIVE* |
(a) Enter the VIN into Vehicle Inquiry on the GTS and verify the subscription type and expiration date.
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5. |
CHECK CAN COMMUNICATION SYSTEM* |
(a) Check if CAN communication system DTCs are output.
for HV Model: Click here
![2019 - 2022 MY Avalon HV [04/2018 - ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING](/t3Portal/stylegraphics/info.gif)
for Gasoline Model: Click here
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Result |
Proceed to |
|---|---|
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CAN DTCs are not output. |
A |
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CAN DTCs are output. |
B |
| B |
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GO TO CAN COMMUNICATION SYSTEM* for HV Model: Click here
for Gasoline Model: Click here
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6. |
CHECK FOR DTC* |
(a) Refer to DTC Check / Clear.
Click here
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Result |
Proceed to |
|---|---|
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DTCs are output. |
A |
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DTCs are not output. |
B |
| B |
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7. |
DTC CLEAR* |
(a) Refer to DTC Check / Clear.
Click here
HINT:
The present DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.
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8. |
RECHECK FOR DTC* |
(a) Refer to DTC Check / Clear.
Click here
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Result |
Proceed to |
|---|---|
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DTCs are output. |
A |
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DTCs are not output. |
B |
HINT:
- Even if the problem symptom is not confirmed, check for DTCs. This is because the system stores history DTCs.
- If more information is needed, perform a recheck using the "System Check Mode" screen after rechecking for DTCs using the GTS.
- Check for DTCs and inspect the area that the code indicates.
| B |
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9. |
DIAGNOSTIC TROUBLE CODE CHART |
(a) Find the output DTC in Diagnostic Trouble Code Chart.
Click here
| NEXT |
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10. |
CHECK VEHICLE CONTROL HISTORY* |
(a) Check for vehicle control history and note any codes that are output.
Click here
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Result |
Proceed to |
|---|---|
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No vehicle control history is output |
A |
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Any vehicle control history is output |
B |
| B |
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11. |
PROBLEM SYMPTOMS TABLE |
(a) Refer to Problem Symptoms Table.
Click here
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Result |
Proceed to |
|---|---|
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Fault is not listed in Problem Symptoms Table |
A |
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Fault is listed in Problem Symptoms Table |
B |
HINT:
If the symptom does not reoccur and no DTC is output, attempt to reproduce the symptoms.
Click here
| B |
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12. |
OVERALL ANALYSIS AND TROUBLESHOOTING* |
(a) Terminals of ECU
Click here
(b) Data List / Active Test
Click here
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13. |
REPAIR OR REPLACE |
(a) Adjust, repair or replace as necessary.
(b) Check if the DCM (telematics transceiver) has been replaced.
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Result |
Proceed to |
|---|---|
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The DCM (telematics transceiver) has been replaced |
A |
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The DCM (telematics transceiver) has not been replaced |
B |
| B |
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14. |
PERFORM DCM ACTIVATION* |
(a) Perform "DCM ACTIVATION".
Click here
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15. |
CONFIRMATION TEST |
| NEXT |
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END |
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