Last Modified: 08-21-2023 6.11:8.1.0 Doc ID: RM100000001PY3Z
Model Year Start: 2021 Model: Avalon HV Prod Date Range: [08/2020 -           ]
Title: TELEMATICS: TELEMATICS SYSTEM: Remote Service Malfunction; 2021 - 2022 MY Avalon Avalon HV [08/2020 -        ]

Remote Service Malfunction

PROCEDURE

1.

CHECK CAN COMMUNICATION SYSTEM

(a) Connect the GTS to the DLC3.

(b) Turn the ignition switch to ON.

(c) Turn the GTS on.

(d) Enter the following menus: Bus Check.

for HV Model: Click here 2021 MY Avalon HV [08/2020 - 08/2021]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM 2022 MY Avalon HV [08/2021 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): DIAGNOSIS SYSTEM

for Gasoline Model: Click here 2021 MY Avalon [08/2020 - 08/2021]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM 2022 MY Avalon [08/2021 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM

(e) Check that all ECUs and sensors that use CAN communication are connected.

Result

Proceed to

There are no connection problems.

A

There is a connection problem.

B
B

GO TO CAN COMMUNICATION SYSTEM

for HV Model: Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2022 MY Avalon [04/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

A

2.

CHECK DTC OUTPUT

(a) Connect the GTS to the DLC3.

(b) Turn the ignition switch to ON.

(c) Turn the GTS on.

(d) Enter the following menus: Health Check.

(e) Check for DTCs.

Result

Proceed to

DTCs are not output.

A

DTCs are output.

B
B

INSPECT EACH ECU SYSTEM
A

3.

CHECK OPERATION OF EACH SYSTEM

(a) Check that each system related to Remote Connect operates normally.

(1) Check power door lock control system

for HV Model: Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM(for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2022 MY Avalon [04/2018 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(2) Check smart key system (for Entry Function)

for HV Model: Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function, HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2022 MY Avalon [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(3) Check smart key system (for Start Function)

for HV Model: Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2022 MY Avalon [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(4) Check theft deterrent system

for HV Model: Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: THEFT DETERRENT SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2022 MY Avalon [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: THEFT DETERRENT SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(5) Check meter/gauge system

for HV Model: Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2022 MY Avalon [04/2018 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

(6) Check lighting system (EXT)

w/o Cornering Light (for HV Model): Click here 2019 - 2021 MY Avalon HV [04/2018 - 08/2021]; LIGHTING (EXT): LIGHTING SYSTEM (for HV Model without Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING 2022 MY Avalon HV [08/2021 -        ]; LIGHTING (EXT): LIGHTING SYSTEM (for HV Model without Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING

w/ Cornering Light (for HV Model): Click here 2019 - 2021 MY Avalon HV [04/2018 - 08/2021]; LIGHTING (EXT): LIGHTING SYSTEM (for HV Model with Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING 2022 MY Avalon HV [08/2021 -        ]; LIGHTING (EXT): LIGHTING SYSTEM (for HV Model with Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING

w/o Cornering Light (for Gasoline Model): Click here 2019 - 2021 MY Avalon [04/2018 - 08/2021]; LIGHTING (EXT): LIGHTING SYSTEM (for Gasoline Model without Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING 2022 MY Avalon [08/2021 -        ]; LIGHTING (EXT): LIGHTING SYSTEM (for Gasoline Model without Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING

w/ Cornering Light (for Gasoline Model): Click here 2019 - 2021 MY Avalon [04/2018 - 08/2021]; LIGHTING (EXT): LIGHTING SYSTEM (for Gasoline Model with Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING 2022 MY Avalon [08/2021 -        ]; LIGHTING (EXT): LIGHTING SYSTEM (for Gasoline Model with Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING

(7) Check air conditioning system

for HV Model: Click here 2021 - 2022 MY Avalon HV [08/2020 -        ]; HEATING / AIR CONDITIONING: AIR CONDITIONING SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

for Gasoline Model: Click here 2019 - 2022 MY Avalon [04/2018 -        ]; HEATING / AIR CONDITIONING: AIR CONDITIONING SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING

Result

Proceed to

All of the systems related to Remote Connect operate normally.

A

Any system related to Remote Connect does not operate normally.

B
B

GO TO ABNORMAL SYSTEM
A

4.

CHECK DCM OPERATION HISTORY

(a) Check DCM Operation History.

Click here 2021 - 2022 MY Avalon Avalon HV [08/2020 -        ]; TELEMATICS: TELEMATICS SYSTEM: OPERATION CHECK

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