Last Modified: 08-21-2023 6.11:8.1.0 Doc ID: RM100000001BQVP
Model Year Start: 2019 Model: Avalon HV Prod Date Range: [04/2018 -           ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Does not Play even after Bluetooth Audio Mode is Selected; 2019 - 2022 MY Avalon HV [04/2018 -        ]

Does not Play even after Bluetooth Audio Mode is Selected

CAUTION / NOTICE / HINT

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

    Click here 2019 - 2021 MY Avalon HV [04/2018 - 08/2021]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PRECAUTION 2022 MY Avalon HV [08/2021 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.

HINT:

Even if the portable player can play audio content, it may not be able to play via the in-vehicle device. This does not necessarily indicate a malfunction of the in-vehicle device.

PROCEDURE

1.

CHECK OPERATION

(a) Check if the portable player operates normally.

OK:

The portable player operates normally.

NG

MALFUNCTION IN PORTABLE PLAYER
OK

2.

CHECK AUDIO SETTINGS

(a) Set volume, fader and balance to the initial values and check that the sound is normal.

OK:

Audio system returns to normal.

HINT:

Sound quality adjustment measures vary according to the type of amplifier.

NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

OK

3.

CHECK USING ANOTHER "Bluetooth" AUDIO COMPATIBLE VEHICLE OF SAME MODEL

(a) Check if the "Bluetooth" audio player plays normally on another "Bluetooth" audio compatible vehicle of the same model.

OK:

"Bluetooth" audio player plays normally.

OK

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 2019 MY Avalon HV [04/2018 - 08/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PROBLEM SYMPTOMS TABLE 2020 MY Avalon HV [08/2019 - 08/2020]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PROBLEM SYMPTOMS TABLE 2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PROBLEM SYMPTOMS TABLE

NG

MALFUNCTION IN PORTABLE PLAYER