Last Modified: 08-21-2023 6.11:8.1.0 Doc ID: RM100000001BQVK
Model Year Start: 2019 Model: Avalon HV Prod Date Range: [04/2018 -           ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Voice Guidance does not Function; 2019 - 2022 MY Avalon HV [04/2018 -        ]

Voice Guidance does not Function

CAUTION / NOTICE / HINT

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

    Click here 2019 - 2021 MY Avalon HV [04/2018 - 08/2021]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PRECAUTION 2022 MY Avalon HV [08/2021 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.

PROCEDURE

1.

CHECK VOICE GUIDANCE SETTING

(a) Check that the voice guidance setting is not off.

OK:

Voice guidance setting is not off.

NG

CHANGE THE VOICE GUIDANCE SETTING TO ON
OK

2.

CHECK AUDIO FUNCTION

(a) Check that sound can be heard from a front speaker.

OK:

Sound can be heard.

OK

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE 2019 MY Avalon HV [04/2018 - 08/2019]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PROBLEM SYMPTOMS TABLE 2020 MY Avalon HV [08/2019 - 08/2020]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PROBLEM SYMPTOMS TABLE 2021 - 2022 MY Avalon HV [08/2020 -        ]; AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): PROBLEM SYMPTOMS TABLE