AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Touch Panel Switch does not Function; 2019 - 2022 MY Avalon HV [04/2018

Last Modified: 08-21-2023	6.11:8.1.0	Doc ID: RM100000001BQVH
Model Year Start: 2019	Model: Avalon HV	Prod Date Range: [04/2018 - ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM (for HV Model): Touch Panel Switch does not Function; 2019 - 2022 MY Avalon HV [04/2018 - ]

Touch Panel Switch does not Function

CAUTION / NOTICE / HINT

NOTICE:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.
Click here
When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
- A communication malfunction DTC may be stored.
- The radio and display receiver assembly may not operate normally.

1.	CHECK MULTI-DISPLAY

(a) Check if there is any foreign matter caught between the display and exterior frame of the multi-display.

OK:

No foreign matter is caught between the display and exterior frame of the multi-display.

HINT:

If there is foreign matter between the display and exterior frame of the multi-display, the touch panel will remain pressed, preventing touch switch operation.
Turn the power switch on (ACC) or on (IG) with your hand touching the operating section, non-response may occur.

REMOVE FOREIGN MATTER

2.	CHECK TOUCH PANEL

(a) Check for foreign matter on the display.

OK:

The display is clean.

CLEAN DISPLAY AND RECHECK TOUCH PANEL

3.	CHECK TOUCH SWITCH (OPERATION CHECK)

(a) Enter the "Touch Switch Check" screen. Refer to Check Touch Switch in Operation Check.

Click here

(b) Touch the display in the area where the switch malfunction occurs.

OK:

A "+" mark appears at the touched position.

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE