Last Modified: 08-21-2023 6.11:8.1.0 Doc ID: RM100000001AZ1I
Model Year Start: 2019 Model: Avalon HV Prod Date Range: [04/2018 - 08/2020]
Title: TELEMATICS: TELEMATICS SYSTEM (for HV Model): Remote Service Malfunction; 2019 - 2020 MY Avalon HV [04/2018 - 08/2020]

Remote Service Malfunction

PROCEDURE

1.

CHECK CAN COMMUNICATION SYSTEM

(a) Connect the Techstream to the DLC3.

(b) Turn the power switch on (IG).

(c) Turn the Techstream on.

(d) Enter the following menus: Bus Check.

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(e) Check that all ECUs and sensors that use CAN communication are connected.

Result

Proceed to

There are no connection problems.

A

There is a connection problem.

B
B

GO TO CAN COMMUNICATION SYSTEM

A

2.

CHECK DTC OUTPUT

(a) Connect the Techstream to the DLC3.

(b) Turn the power switch on (IG).

(c) Turn the Techstream on.

(d) Enter the following menus: Health Check.

(e) Check for DTCs.

Result

Proceed to

DTCs are not output.

A

DTCs are output.

B
B

INSPECT EACH ECU SYSTEM
A

3.

CHECK OPERATION OF EACH SYSTEM

(a) Check that each system related to Toyota Entune Remote Connect operates normally.

(1) Check power door lock control system

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM(for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(2) Check smart key system (for Entry Function)

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function, HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(3) Check smart key system (for Start Function)

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(4) Check theft deterrent system

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; THEFT DETERRENT / KEYLESS ENTRY: THEFT DETERRENT SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(5) Check lighting system (INT)

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; LIGHTING (INT): LIGHTING SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(6) Check meter/gauge system

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(7) Check air conditioning system (for Automatic Air Conditioning System)

Click here 2019 - 2020 MY Avalon HV [04/2018 - 08/2020]; HEATING / AIR CONDITIONING: AIR CONDITIONING SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(8) Check power window control system

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(9) Check sliding roof system

Click here 2019 - 2022 MY Avalon HV [04/2018 -        ]; SLIDING ROOF / CONVERTIBLE: SLIDING ROOF SYSTEM (for HV Model): HOW TO PROCEED WITH TROUBLESHOOTING

(10) Check lighting system (EXT)

Click here 2019 - 2021 MY Avalon HV [04/2018 - 08/2021]; LIGHTING (EXT): LIGHTING SYSTEM (for HV Model without Cornering Light): HOW TO PROCEED WITH TROUBLESHOOTING

Result

Proceed to

All of the systems related to Toyota Entune Remote Connect operate normally.

A

Any system related to Toyota Entune Remote Connect does not operate normally.

B
B

GO TO ABNORMAL SYSTEM
A

4.

CHECK DCM OPERATION HISTORY

(a) Check DCM Operation History.

Body Electrical > Telematics > Utility

Tester Display

DCM Operation History
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