| Last Modified: 08-21-2023 | 6.11:8.1.0 | Doc ID: RM100000001AYYQ |
| Model Year Start: 2019 | Model: Avalon HV | Prod Date Range: [04/2018 - 08/2020] |
| Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM (for HV Model): UNABLE TO CONNECT TO CALL CENTER; 2019 - 2020 MY Avalon HV [04/2018 - 08/2020] | ||
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UNABLE TO CONNECT TO CALL CENTER |
DESCRIPTION
This may occur when the intensity of telephone radio frequency was very weak, or the safety connect system has a malfunction and a DTC is set.
PROCEDURE
|
1. |
CHECK COMMUNICATION SERVICE CONDITION |
(a) Move the vehicle.
(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.
OK:
Same problem does not occur.
| OK |
|
END |
|
|
2. |
CHECK DTC |
(a) Turn the power switch off.
(b) Connect the Techstream to the DLC3.
(c) Turn the power switch on (IG) and wait for 10 seconds.
(d) Turn the Techstream on.
(e) Perform "Health Check" and check for current DTCs.
Click here
![2019 - 2020 MY Avalon HV [04/2018 - 08/2020]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM (for HV Model): HEALTH CHECK](/t3Portal/stylegraphics/info.gif)
|
Result |
Proceed to |
|---|---|
|
DTCs are not output |
A |
|
DTCs are output |
B |
| B |
|
|
|
3. |
CHECK DCM OPERATION HISTORY |
(a) Check "DCM Operation History".
Click here
|
Result |
Proceed to |
|---|---|
|
Signal strength is weak (0 or 1) |
A |
|
Communication indicates "Fail" |
|
|
No problems with signal strength or communication |
B |
HINT:
If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.
| B |
|
END |
|
|
4. |
REPLACE DCM (TELEMATICS TRANSCEIVER) |
(a) Replace the DCM (Telematics Transceiver).
Click here
NOTICE:
- The power switch must be off.
- Do not swap the DCM (Telematics Transceiver) with one from another vehicle.
| NEXT |
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