WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM (for Gasoline Model): B2312; Power Window Switch Malfunction; 2019 - 2022 MY Avalon [04/2018

Last Modified: 08-21-2023	6.11:8.1.0	Doc ID: RM100000001AS1I
Model Year Start: 2019	Model: Avalon	Prod Date Range: [04/2018 - ]
Title: WINDOW / GLASS: POWER WINDOW CONTROL SYSTEM (for Gasoline Model): B2312; Power Window Switch Malfunction; 2019 - 2022 MY Avalon [04/2018 - ]

DTC

B2312

Power Window Switch Malfunction

DESCRIPTION

The power window regulator motor assemblies are operated by the multiplex network master switch assembly, power window regulator switch assembly or rear power window regulator switch assemblies. The power window regulator motor assemblies have motor, regulator and ECU functions.

This DTC is stored when the ECU built into a power window regulator motor assembly and multiplex network master switch assembly determine that the multiplex network master switch assembly, power window regulator switch assembly or rear power window regulator switch assembly is stuck.

Master Switch

DTC No.	Detection Item	DTC Detection Condition	Trouble Area
B2312	Power Window Switch Malfunction	Multiplex network master switch assembly stuck Multiplex network master switch assembly held in same position for more than 20 seconds Multiplex network master switch assembly operated for 20 seconds or more	Multiplex network master switch assembly

D-Door Motor

DTC No.	Detection Item	DTC Detection Condition	Trouble Area
B2312	Power Window Switch Malfunction	Multiplex network master switch assembly stuck Multiplex network master switch assembly held in same position for more than 20 seconds	Multiplex network master switch assembly Power window regulator motor assembly (for driver door) Wire harness or connector

P-Door Motor

DTC No.	Detection Item	DTC Detection Condition	Trouble Area
B2312	Power Window Switch Malfunction	Power window regulator switch assembly stuck Power window regulator switch assembly held in same position for more than 20 seconds	Power window regulator switch assembly Power window regulator motor assembly (for front passenger door) Wire harness or connector

RL-Door Motor

DTC No.	Detection Item	DTC Detection Condition	Trouble Area
B2312	Power Window Switch Malfunction	Rear power window regulator switch assembly (for LH door) stuck Rear power window regulator switch assembly (for LH door) held in same position for more than 20 seconds	Rear power window regulator switch assembly (for LH door) Power window regulator motor assembly (for rear LH door) Wire harness or connector

RR-Door Motor

DTC No.	Detection Item	DTC Detection Condition	Trouble Area
B2312	Power Window Switch Malfunction	Rear power window regulator switch assembly (for RH door) stuck Rear power window regulator switch assembly (for RH door) held in same position for more than 20 seconds	Rear power window regulator switch assembly (for RH door) Power window regulator motor assembly (for rear RH door) Wire harness or connector

WIRING DIAGRAM

CAUTION / NOTICE / HINT

NOTICE:

DTC B2312 is stored in the multiplex network master switch assembly and in each power window regulator motor assembly.
If a power window regulator motor assembly has been replaced with a new one, initialize the power window control system.
Click here
Inspect the fuses for circuits related to this system before performing the following procedure.
The power window control system uses the LIN communication system. Inspect the communication function by following How to Proceed with Troubleshooting. Troubleshoot the power window control system after confirming that the communication system is functioning properly.
Click here

HINT:

If DTC B2312 is not output again after the DTC has been cleared, the DTC was stored due to the switch being held in the same position continuously.

PROCEDURE

1.	CHECK FOR DTC

(a) Connect the Techstream to the DLC3.

(b) Turn the engine switch on (IG).

(d) Enter the following menus: Body Electrical / (desired system) / Clear DTCs.

(e) Clear the DTCs.

Body Electrical > Master Switch > Clear DTCs

Body Electrical > D-Door Motor > Clear DTCs

Body Electrical > P-Door Motor > Clear DTCs

Body Electrical > RL-Door Motor > Clear DTCs

Body Electrical > RR-Door Motor > Clear DTCs

(f) Check for DTCs.

Body Electrical > Master Switch > Trouble Codes

Body Electrical > D-Door Motor > Trouble Codes

Body Electrical > P-Door Motor > Trouble Codes

Body Electrical > RL-Door Motor > Trouble Codes

Body Electrical > RR-Door Motor > Trouble Codes

OK:

DTC B2312 is not output.

END (DTC WAS STORED DUE TO SWITCH BEING OPERATED FOR 20 SECONDS OR MORE)

2.	CHECK DTC OUTPUT

(a) Check the parts from which this DTC has been output.

Result	Proceed to
DTC output from multiplex network master switch assembly	A
DTC output from power window regulator motor assembly (for driver door)	B
DTC output from power window regulator motor assembly (for front passenger door)	C
DTC output from power window regulator motor assembly (for rear LH door)	D
DTC output from power window regulator motor assembly (for rear RH door)	E

REPLACE MULTIPLEX NETWORK MASTER SWITCH ASSEMBLY

GO TO STEP 6

GO TO STEP 9

GO TO STEP 12

3.	READ VALUE USING TECHSTREAM (D-DOOR MOTOR)

(a) Enter the following menus: Body Electrical / D-Door Motor / Data List.

(b) Read the Data List according to the display on the Techstream.

Body Electrical > D-Door Motor > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

D Door P/W Up SW

Driver door power window manual up switch signal

OFF or ON

OFF: Driver door power window manual up switch not being operated

ON: Driver door power window manual up switch being operated

D Door P/W Down SW

Driver door power window manual down switch signal

OFF or ON

OFF: Driver door power window manual down switch not being operated

ON: Driver door power window manual down switch being operated

Body Electrical > D-Door Motor > Data List

Tester Display
D Door P/W Up SW
D Door P/W Down SW

OK:

On the Techstream screen, ON or OFF is displayed accordingly.

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Door)

4.	CHECK MULTIPLEX NETWORK MASTER SWITCH ASSEMBLY

(a) Disconnect the I20 power window regulator motor assembly (for driver door) connector.

*a	Front view of wire harness connector (to Power Window Regulator Motor Assembly (for Driver Door))

(b) Measure the voltage according to the value(s) in the table below.

Standard Voltage:

Tester Connection	Condition	Specified Condition
I20-10 (UP) - Body ground	Engine switch on (IG)	11 to 14 V
I20-7 (DOWN) - Body ground	Engine switch on (IG)	11 to 14 V

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Door)

5.	CHECK HARNESS AND CONNECTOR (MULTIPLEX NETWORK MASTER SWITCH ASSEMBLY - POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Driver Door))

(a) Disconnect the I16 multiplex network master switch assembly connector.

(b) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection	Condition	Specified Condition
I16-20 (UP) or I20-10 (UP) - Body ground	Always	10 kΩ or higher
I16-15 (DOWN) or I20-7 (DOWN) - Body ground	Always	10 kΩ or higher

REPLACE MULTIPLEX NETWORK MASTER SWITCH ASSEMBLY

REPAIR OR REPLACE HARNESS OR CONNECTOR

6.	READ VALUE USING TECHSTREAM (P-DOOR MOTOR)

(a) Enter the following menus: Body Electrical / P-Door Motor / Data List.

(b) Read the Data List according to the display on the Techstream.

Body Electrical > P-Door Motor > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

P Door P/W Auto SW

Front passenger door power window auto switch signal

OFF or ON

OFF: Front passenger door power window auto up or auto down switch not being operated

ON: Front passenger door power window auto up or auto down switch being operated

P Door P/W Up SW

Front passenger door power window manual up switch signal

OFF or ON

OFF: Front passenger door power window manual up switch not being operated

ON: Front passenger door power window manual up switch being operated

P Door P/W Down SW

Front passenger door power window manual down switch signal

OFF or ON

OFF: Front passenger door power window manual down switch not being operated

ON: Front passenger door power window manual down switch being operated

Body Electrical > P-Door Motor > Data List

Tester Display
P Door P/W Auto SW
P Door P/W Up SW
P Door P/W Down SW

OK:

On the Techstream screen, ON or OFF is displayed accordingly.

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Front Passenger Door)

7.	INSPECT POWER WINDOW REGULATOR SWITCH ASSEMBLY

(a) Remove the power window regulator switch assembly.

Click here

(b) Inspect the power window regulator switch assembly.

Click here

REPLACE POWER WINDOW REGULATOR SWITCH ASSEMBLY

8.	CHECK HARNESS AND CONNECTOR (POWER WINDOW REGULATOR SWITCH ASSEMBLY - POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Front Passenger Door))

(a) Disconnect the I4 power window regulator motor assembly (for front passenger door) connector.

(b) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection	Condition	Specified Condition
I2-5 (UP) or I4-10 (UP) - Body ground	Always	10 kΩ or higher
I2-4 (DOWN) or I4-7 (DOWN) - Body ground	Always	10 kΩ or higher
I2-8 (AUTO) or I4-4 (AUTO) - Body ground	Always	10 kΩ or higher

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Front Passenger Door)

REPAIR OR REPLACE HARNESS OR CONNECTOR

9.	READ VALUE USING TECHSTREAM (RL-DOOR MOTOR)

(a) Enter the following menus: Body Electrical / RL-Door Motor / Data List.

(b) Read the Data List according to the display on the Techstream.

Body Electrical > RL-Door Motor > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

RL Door P/W Auto SW

Rear LH door power window auto switch signal

OFF or ON

OFF: Rear LH door power window auto up or auto down switch not being operated

ON: Rear LH door power window auto up or auto down switch being operated

RL Door P/W Up SW

Rear LH door power window manual up switch signal

OFF or ON

OFF: Rear LH door power window manual up switch not being operated

ON: Rear LH door power window manual up switch being operated

RL Door P/W Down SW

Rear LH door power window manual down switch signal

OFF or ON

OFF: Rear LH door power window manual down switch not being operated

ON: Rear LH door power window manual down switch being operated

Body Electrical > RL-Door Motor > Data List

Tester Display
RL Door P/W Auto SW
RL Door P/W Up SW
RL Door P/W Down SW

OK:

On the Techstream screen, ON or OFF is displayed accordingly.

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Door)

10.	INSPECT REAR POWER WINDOW REGULATOR SWITCH ASSEMBLY (for LH Door)

(a) Remove the rear power window regulator switch assembly (for LH door).

Click here

(b) Inspect the rear power window regulator switch assembly (for LH door).

Click here

REPLACE REAR POWER WINDOW REGULATOR SWITCH ASSEMBLY (for LH Door)

11.	CHECK HARNESS AND CONNECTOR (REAR POWER WINDOW REGULATOR SWITCH ASSEMBLY (for LH Door) - POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Door))

(a) Disconnect the J10 power window regulator motor assembly (for rear LH door) connector.

(b) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection	Condition	Specified Condition
J6-5 (UP) or J10-10 (UP) - Body ground	Always	10 kΩ or higher
J6-4 (DOWN) or J10-7 (DOWN) - Body ground	Always	10 kΩ or higher
J6-8 (AUTO) or J10-4 (AUTO) - Body ground	Always	10 kΩ or higher

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear LH Door)

REPAIR OR REPLACE HARNESS OR CONNECTOR

12.	READ VALUE USING TECHSTREAM (RR-DOOR MOTOR)

(a) Enter the following menus: Body Electrical / RR-Door Motor / Data List.

(b) Read the Data List according to the display on the Techstream.

Body Electrical > RR-Door Motor > Data List

Tester Display

Measurement Item

Range

Normal Condition

Diagnostic Note

RR Door P/W Auto SW

Rear RH door power window auto switch signal

OFF or ON

OFF: Rear RH door power window auto up or auto down switch not being operated

ON: Rear RH door power window auto up or auto down switch being operated

RR Door P/W Up SW

Rear RH door power window manual up switch signal

OFF or ON

OFF: Rear RH door power window manual up switch not being operated

ON: Rear RH door power window manual up switch being operated

RR Door P/W Down SW

Rear RH door power window manual down switch signal

OFF or ON

OFF: Rear RH door power window manual down switch not being operated

ON: Rear RH door power window manual down switch being operated

Body Electrical > RR-Door Motor > Data List

Tester Display
RR Door P/W Auto SW
RR Door P/W Up SW
RR Door P/W Down SW

OK:

On the Techstream screen, ON or OFF is displayed accordingly.

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear RH Door)

13.	INSPECT REAR POWER WINDOW REGULATOR SWITCH ASSEMBLY (for RH Door)

(a) Remove the rear power window regulator switch assembly (for RH door).

Click here

(b) Inspect the rear power window regulator switch assembly (for RH door).

Click here

REPLACE REAR POWER WINDOW REGULATOR SWITCH ASSEMBLY (for RH Door)

14.	CHECK HARNESS AND CONNECTOR (REAR POWER WINDOW REGULATOR SWITCH ASSEMBLY (for RH Door) - POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear RH Door))

(a) Disconnect the J9 power window regulator motor assembly (for rear RH door) connector.

(b) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection	Condition	Specified Condition
J5-5 (UP) or J9-10 (UP) - Body ground	Always	10 kΩ or higher
J5-4 (DOWN) or J9-7 (DOWN) - Body ground	Always	10 kΩ or higher
J5-8 (AUTO) or J9-4 (AUTO) - Body ground	Always	10 kΩ or higher

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (for Rear RH Door)

REPAIR OR REPLACE HARNESS OR CONNECTOR