| Last Modified: 08-21-2023 | 6.11:8.1.0 | Doc ID: RM100000001ARFT |
| Model Year Start: 2019 | Model: Avalon | Prod Date Range: [04/2018 - ] |
| Title: THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING; 2019 - 2022 MY Avalon [04/2018 - ] | ||
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HOW TO PROCEED WITH TROUBLESHOOTING |
CAUTION / NOTICE / HINT
NOTICE:
- Do not perform "Smart Code Reset" (all key ID erasure) until all malfunctions and symptoms have been confirmed and resolved. If all key ID erasure is performed without confirming or resolving malfunctions, key registration will be unable to be performed, resulting in unnecessary part replacement.
- Make sure that the smart key system has not been disabled by a customize setting.
HINT:
- Replace parts related to the wireless door lock control system and smart key system according to the inspection procedure.
- If the wireless door lock control system and smart key system do not operate, check the customize settings and make sure that the wireless door lock control system and smart key system are not disabled.
-
The wireless door lock control system and smart key system primarily use the following systems.
- Power door lock control system
- Wireless door lock control system
- Smart key system (for Entry Function, Gasoline Model)
-
Smart key system (for Start Function, Gasoline Model)
- Steering lock function
- Immobiliser function
- If 2 or more electrical key transmitter sub-assemblies are registered to the system, make sure to perform troubleshooting with all of them.
PROCEDURE
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1. |
VEHICLE BROUGHT TO WORKSHOP |
(a) Confirm how the vehicle was brought to the workshop.
- Vehicle was driven.
- Vehicle was towed.
HINT:
The cause of the malfunction may be narrowed down by confirming whether the vehicle was driven or towed.
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2. |
CUSTOMER PROBLEM ANALYSIS |
HINT:
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past malfunctions that seem unrelated may also help in some cases.
-
The following 5 items are important points for problem analysis:
What
Vehicle model, system name
When
Date and time, frequency, whether the problem occurred recently or has been occurring for a long time
Where
Whether the problem occurs at specified location
Under what conditions?
Whether the doors were locked or unlocked, whether the engine switch was on (IG), whether the engine was running
How did it happen?
Ask the customer for details about the vehicle operating conditions, environment and malfunction.
![2019 - 2022 MY Avalon [04/2018 - ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function, Gasoline Model): CUSTOMER PROBLEM ANALYSIS CHECK](/t3Portal/stylegraphics/info.gif)
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3. |
BASIC CHECK |
(a) Measure the battery voltage.
Standard Voltage:
11 to 14 V
HINT:
- A simple method to determine whether the battery is depleted is to operate the horn.
- If the battery voltage is below 11 V, recharge or replace the battery.
(b) Check for blown fuses, open or shorted wire harnesses, improperly connected connectors and other problems in areas that can be visually inspected.
(c) Check the connection of each connector and check them for deformation or damage.
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4. |
CHECK DTCS AND SAVE OPERATION HISTORY |
(a) Using the Techstream, enter the following menus: System Select / Health Check
HINT:
- If DTCs are output, perform troubleshooting for the DTCs.
- Save all output DTCs and operation history.
-
Operation history can also be checked using the Utility menu of the Techstream.
Click here
|
Result |
Proceed to |
|---|---|
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No DTCs are output |
A |
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Wireless door lock system and smart key system DTCs are output |
B |
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DTCs other than wireless door lock system and smart key system DTCs are output |
C |
| B |
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GO TO DIAGNOSTIC TROUBLE CODE CHART |
| C |
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GO TO DIAGNOSTIC TROUBLE CODE CHART |
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5. |
CHECK PROBLEM SYMPTOMS |
(a) Based on the customer problem analysis, check the problem symptoms.
Click here
|
Result |
Proceed to |
|---|---|
|
The problem symptom can be confirmed |
A |
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The problem symptom cannot be confirmed |
B |
| B |
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6. |
CHECK CUSTOMIZE ITEMS |
(a) Use the following customize setting methods to confirm that the smart key system is enabled.
- Using manual operation
Check the customize settings.
Click here
(b) Use the following customize setting methods to confirm that the wireless door lock system is enabled.
- Using the Techstream
- Using the multi-display
Check the customize settings.
Click here
HINT:
- Even when the smart key system is disabled by a customize setting, the engine can be started by an emergency key operation.
- If the smart key system or wireless door lock control system is disabled, all entry and start functions or wireless functions will not operate.
|
Result |
Proceed to |
|---|---|
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Wireless door lock control system and smart key system are enabled |
A |
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Smart key system is disabled |
B |
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Wireless door lock system is disabled |
C |
| B |
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| C |
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7. |
CHECK POWER DOOR LOCK CONTROL SYSTEM |
(a) Check the power door lock control system.
Click here
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Result |
Proceed to |
|---|---|
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Power door lock control system operates properly |
A |
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Power door lock control system does not operate properly |
B |
| B |
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GO TO POWER DOOR LOCK CONTROL SYSTEM (HOW TO PROCEED WITH TROUBLESHOOTING) |
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8. |
CHECK WIRELESS DOOR LOCK CONTROL SYSTEM |
(a) Check the wireless door lock control system.
Click here
|
Result |
Proceed to |
|---|---|
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All functions operate properly |
A |
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Wireless lock/unlock functions do not operate (entry and start functions also do not operate) |
B |
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Wireless lock/unlock functions do not operates (entry and start functions operate) |
C |
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Only luggage door open function does not operate |
D |
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Door ajar warning function does not operate |
E |
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Answer-back function does not operate |
F |
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Door locks or unlocks, even though wireless lock/unlock function was not operated |
G |
| B |
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| C |
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REPLACE ELECTRICAL KEY TRANSMITTER SUB-ASSEMBLY |
| D |
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GO TO LUGGAGE COMPARTMENT DOOR OPENER SYSTEM (HOW TO PROCEED WITH TROUBLESHOOTING) |
| E |
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GO TO LIGHTING SYSTEM (Front/Rear Door Courtesy Switch Circuit) Front Door: Click here
Rear Door: Click here
|
| F |
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| G |
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9. |
CHECK SMART KEY SYSTEM (for Entry Function, Gasoline Model) |
(a) Check the smart key system (for Entry Function, Gasoline Model).
Click here
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Result |
Proceed to |
|---|---|
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All functions operate properly |
A |
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Entry lock/unlock functions do not operate for all doors (wireless function also does not operate) |
B |
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Entry lock/unlock functions do not operate for all doors (wireless function operates)) |
C |
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Entry lock/unlock functions do not operate only for driver side door |
D |
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Entry lock/unlock functions do not operate only for front passenger side door |
E |
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Entry lock function does not operate only for driver side door (unlock function operates) |
F |
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Entry lock function does not operate only for passenger side door (unlock function operates) |
G |
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Entry unlock function does not operate only for driver side door (lock function operates) |
H |
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Entry unlock function does not operate only for passenger side door (lock function operates) |
I |
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Luggage door open function does not operate |
J |
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Luggage lock-in prevention function does not operate (Luggage door does not open) |
K |
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Smart key system exterior warning and answer-back buzzer do not sound |
L |
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Smart key system interior warning does not sound |
M |
| B |
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| C |
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| D |
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| E |
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| F |
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| G |
|
| H |
|
| I |
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| J |
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| K |
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| L |
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| M |
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GO TO SMART KEY SYSTEM (for Entry Function, Gasoline Model) (Entry Interior Alarm does not Sound) |
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10. |
CHECK SMART KEY SYSTEM (for Start Function, Gasoline Model) |
(a) Check the smart key system (for Start Function, Gasoline Model).
Click here
Engine started
|
Result |
Proceed to |
|---|---|
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All functions operate properly |
A |
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Power source mode changing function does not operate correctly (power source mode cannot be changed to on (ACC), but can be changed to on (IG)) |
B |
|
Steering lock function does not operate |
C |
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Security indicator light does not blink |
D |
Engine did not start
|
Result |
Proceed to |
|---|---|
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Push-button start function does not operate |
E |
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Immobiliser function does not operate |
F |
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Steering wheel cannot be unlocked |
G |
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Power source mode changing function does not operate (power source mode cannot be changed to on (ACC) or on (IG)) |
H |
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Power source mode changing function does not operate correctly (power source mode can be changed to on (ACC), but not on (IG)) |
I |
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Immobiliser function does not operate (security indicator light does not turn off) |
J |
| B |
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| C |
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GO TO SMART KEY SYSTEM (for Start Function, Gasoline Model) (Steering Lock does not Lock) |
| D |
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| E |
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GO TO SMART KEY SYSTEM (for Start Function, Gasoline Model) (Engine does not Start)
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| F |
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GO TO SMART KEY SYSTEM (for Start Function, Gasoline Model) (Immobiliser System does not Operate Properly)
|
| G |
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| H |
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GO TO SMART KEY SYSTEM (for Start Function, Gasoline Model) (Power Source Mode does not Change to ON (IG and ACC))
|
| I |
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| J |
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GO TO SMART KEY SYSTEM (for Start Function, Gasoline Model) (Immobiliser System does not Operate Properly)
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11. |
CHECK ELECTRICAL KEY REGISTRATION FUNCTION |
(a) Check the electrical key registration function.
Click here
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Result |
Proceed to |
|---|---|
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Electrical key registration function operates properly |
A |
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Cannot register new keys |
B |
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Cannot register additional keys |
C |
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Additional key registration display is not displayed |
D |
| A |
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| B |
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GO TO SMART KEY SYSTEM (for Start Function, Gasoline Model) (New Key cannot be Registered) |
| C |
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GO TO SMART KEY SYSTEM (for Start Function, Gasoline Model) (Additional Key cannot be Registered) |
| D |
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