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                        | Last Modified: 08-21-2023 | 6.11:8.1.0 | Doc ID: RM100000001AJLG |  
                        | Model Year Start: 2019 | Model: Avalon | Prod Date Range: [04/2018 -                    
                                       ] |  
                        | Title: METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): HOW TO PROCEED WITH TROUBLESHOOTING; 2019 - 2022 MY Avalon [04/2018 -        ] |  
                     
                        
                           | HOW TO PROCEED WITH TROUBLESHOOTING |  CAUTION / NOTICE / HINT
                     HINT: 
                        
Use the following procedure to troubleshoot the meter / gauge system.
*: Use the Techstream.
 PROCEDURE
                     
                        
                           | 1.  | VEHICLE BROUGHT TO WORKSHOP |  
                     
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                           | 2.  | CUSTOMER PROBLEM ANALYSIS |  
                     HINT: 
                        
In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
The following 5 items are important points for problem analysis:
                              
                                 
                                 
                              
                              
                                 
                                    | What | Vehicle model, system name |  
                                    | When | Date, time, occurrence frequency |  
                                    | Where | Road conditions |  
                                    | Under what conditions? | Driving conditions, weather conditions |  
                                    | How did it happen? | Problem symptoms |  
                     
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                           | 3.  | INSPECT BATTERY VOLTAGE |  (a) Measure the battery voltage. Standard Voltage:  11 to 14 V If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step. (b) Check the fuses and relays. (c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc. 
                     
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                           | 4.  | CHECK CAN COMMUNICATION SYSTEM* |  (a) Using the Techstream, check for CAN communication system DTCs. Click here
                        
                           
                              ![2019 - 2020 MY Avalon [04/2018 - 08/2020]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM](/t3Portal/stylegraphics/info.gif)  ![2021 MY Avalon [08/2020 - 08/2021]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM](/t3Portal/stylegraphics/info.gif)  ![2022 MY Avalon [08/2021 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM (for Gasoline Model): DIAGNOSIS SYSTEM](/t3Portal/stylegraphics/info.gif)  
                     
                        
                           | Result | Proceed to |  
                           | CAN DTCs are not output | A |  
                           | CAN DTCs are output | B |  
                     
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                                 | A |  
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                           | 5.  | CHECK FOR DTC* (METER / GAUGE SYSTEM) |  (a) Check for DTCs. Body Electrical > Combination Meter > Trouble Codes
                     
                        
                           | Result | Proceed to |  
                           | DTCs are not output | A |  
                           | DTCs are output | B |  
                     
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                                 | A |  
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                           | 6.  | PROBLEM SYMPTOM CONFIRMATION |  
                     
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                           | 8.  | PROBLEM SYMPTOMS TABLE |  (a) Refer to Problem Symptoms Table. Click here
                        
                           
                              ![2019 - 2020 MY Avalon [04/2018 - 08/2020]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): PROBLEM SYMPTOMS TABLE](/t3Portal/stylegraphics/info.gif)  ![2021 - 2022 MY Avalon [08/2020 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): PROBLEM SYMPTOMS TABLE](/t3Portal/stylegraphics/info.gif)  
                     
                        
                           | Result | Proceed to |  
                           | Fault is not listed in Problem Symptoms Table | A |  
                           | Fault is listed in Problem Symptoms Table | B |  
                     
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                                 | A |  
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                           | 9.  | OVERALL ANALYSIS AND TROUBLESHOOTING* |  (a) Terminals of ECU. Click here
                        
                           
                              ![2019 - 2020 MY Avalon [04/2018 - 08/2020]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): TERMINALS OF ECU](/t3Portal/stylegraphics/info.gif)  ![2021 - 2022 MY Avalon [08/2020 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): TERMINALS OF ECU](/t3Portal/stylegraphics/info.gif)  (b) Data List / Active Test. Click here
                        
                           
                              ![2019 - 2020 MY Avalon [04/2018 - 08/2020]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): DATA LIST / ACTIVE TEST](/t3Portal/stylegraphics/info.gif)  ![2021 MY Avalon [08/2020 - 08/2021]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): DATA LIST / ACTIVE TEST](/t3Portal/stylegraphics/info.gif)  ![2022 MY Avalon [08/2021 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): DATA LIST / ACTIVE TEST](/t3Portal/stylegraphics/info.gif)  (c) On-vehicle Inspection. Click here
                        
                           
                              ![2019 - 2021 MY Avalon [04/2018 - 08/2021]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): ON-VEHICLE INSPECTION](/t3Portal/stylegraphics/info.gif)  ![2022 MY Avalon [08/2021 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM (for Gasoline Model): ON-VEHICLE INSPECTION](/t3Portal/stylegraphics/info.gif)  (d) Inspection. 
                     
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                           | 11.  | ADJUST, REPAIR OR REPLACE |  
                     
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                           | NEXT |   | END |  |