Last Modified: 11-20-2023 6.11:8.1.0 Doc ID: RM100000001LCKZ
Model Year Start: 2020 Model: Camry HV Prod Date Range: [09/2019 -           ]
Title: TELEMATICS: TELEMATICS SYSTEM: Remote Service Malfunction; 2020 - 2024 MY Camry HV [09/2019 -        ]

Remote Service Malfunction

PROCEDURE

1.

CHECK CAN COMMUNICATION SYSTEM

(a) Connect the Techstream to the DLC3.

(b) Turn the power switch on (IG).

(c) Turn the Techstream on.

(d) Enter the following menus: Bus Check.

Click here 2020 MY Camry HV [09/2019 - 10/2020]; NETWORKING: CAN COMMUNICATION SYSTEM: DIAGNOSIS SYSTEM 2021 MY Camry HV [10/2020 - 08/2021]; NETWORKING: CAN COMMUNICATION SYSTEM: DIAGNOSIS SYSTEM 2022 - 2024 MY Camry HV [08/2021 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM: DIAGNOSIS SYSTEM

(e) Check that all ECUs and sensors that use CAN communication are connected.

Result

Proceed to

There are no connection problems.

A

There is a connection problem.

B
B

GO TO CAN COMMUNICATION SYSTEM

A

2.

CHECK DTC OUTPUT

(a) Connect the Techstream to the DLC3.

(b) Turn the power switch on (IG).

(c) Turn the Techstream on.

(d) Enter the following menus: Health Check.

(e) Check for DTCs.

Result

Proceed to

DTCs are not output.

A

DTCs are output.

B
B

INSPECT EACH ECU SYSTEM
A

3.

CHECK OPERATION OF EACH SYSTEM

(a) Check that each system related to Toyota Entune Remote Connect operates normally.

(1) Check power door lock control system

Click here 2018 - 2024 MY Camry HV [07/2017 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

(2) Check smart key system (for Entry Function)

Click here 2018 - 2024 MY Camry HV [07/2017 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function): HOW TO PROCEED WITH TROUBLESHOOTING

(3) Check smart key system (for Start Function)

Click here 2018 - 2022 MY Camry HV [07/2017 - 08/2022]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function): HOW TO PROCEED WITH TROUBLESHOOTING 2023 - 2024 MY Camry HV [08/2022 -        ]; THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Start Function): HOW TO PROCEED WITH TROUBLESHOOTING

(4) Check theft deterrent system

Click here 2018 - 2024 MY Camry HV [07/2017 -        ]; THEFT DETERRENT / KEYLESS ENTRY: THEFT DETERRENT SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

(5) Check meter/gauge system

Click here 2018 - 2024 MY Camry HV [07/2017 -        ]; METER / GAUGE / DISPLAY: METER / GAUGE SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

(6) Check lighting system (EXT)

Click here 2018 - 2020 MY Camry HV [07/2017 - 10/2020]; LIGHTING (EXT): LIGHTING SYSTEM (w/ AFS): HOW TO PROCEED WITH TROUBLESHOOTING 2021 - 2024 MY Camry HV [10/2020 -        ]; LIGHTING (EXT): LIGHTING SYSTEM (w/ AFS): HOW TO PROCEED WITH TROUBLESHOOTING

(7) Check air conditioning system

Click here 2018 - 2020 MY Camry HV [07/2017 - 10/2020]; HEATING / AIR CONDITIONING: AIR CONDITIONING SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING 2021 - 2024 MY Camry HV [10/2020 -        ]; HEATING / AIR CONDITIONING: AIR CONDITIONING SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

Result

Proceed to

All of the systems related to Toyota Entune Remote Connect operate normally.

A

Any system related to Toyota Entune Remote Connect does not operate normally.

B
B

GO TO ABNORMAL SYSTEM
A

4.

CHECK DCM OPERATION HISTORY

(a) Check DCM Operation History.

Click here 2020 - 2024 MY Camry HV [09/2019 -        ]; TELEMATICS: TELEMATICS SYSTEM: OPERATION CHECK

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