Last Modified: 11-20-2023 6.11:8.1.0 Doc ID: RM100000001LCKG
Model Year Start: 2020 Model: Camry HV Prod Date Range: [09/2019 -           ]
Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: RED INDICATOR REMAINS ON; 2020 - 2024 MY Camry HV [09/2019 -        ]

RED INDICATOR REMAINS ON

DESCRIPTION

This means that the DCM (telematics transceiver) has detected a malfunction in the safety connect system and stored a DTC or specific vehicle control history (RoB) Code.

PROCEDURE

1.

CHECK DTC

(a) Turn the power switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the power switch on (IG) and wait for 10 seconds or more.

(d) Turn the Techstream on.

(e) Clear the DTCs.

Body Electrical > Telematics > Clear DTCs

(f) Check for DTCs and check that no DTCs are output.

Body Electrical > Telematics > Trouble Codes

OK:

No DTCs are output.

NG

GO TO DIAGNOSTIC TROUBLE CODE CHART 2020 MY Camry HV [09/2019 - 10/2020]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DIAGNOSTIC TROUBLE CODE CHART 2021 - 2024 MY Camry HV [10/2020 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DIAGNOSTIC TROUBLE CODE CHART

OK

2.

CHECK VEHICLE OPERATION HISTORY

(a) Check for vehicle control history and note any codes that are output.

Click here 2020 - 2024 MY Camry HV [09/2019 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: VEHICLE CONTROL HISTORY

Result

Proceed to

No vehicle control history is output

A

Any vehicle control history is output

B
B

GO TO VEHICLE CONTROL HISTORY

A

3.

REPLACE DCM (TELEMATICS TRANSCEIVER)

(a) Replace the DCM (telematics transceiver) with a new one.

Click here 2020 MY Camry HV [09/2019 - 10/2020]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; CELLULAR COMMUNICATION: DCM(TELEMATICS TRANSCEIVER): REMOVAL

NOTICE:

  • The power switch must be off.
  • Do not exchange the DCM (telematics transceiver) with one from another vehicle.
NEXT

PERFORM DCM ACTIVATION