Last Modified: 11-20-2023 6.11:8.1.0 Doc ID: RM100000001LCJY
Model Year Start: 2020 Model: Camry HV Prod Date Range: [09/2019 -           ]
Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: PROBLEM SYMPTOMS TABLE; 2020 - 2024 MY Camry HV [09/2019 -        ]

PROBLEM SYMPTOMS TABLE

HINT:

  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.
  • When a symptom indicates that a service is malfunctioning, use the Techstream to check whether the service subscription is active.

    Click here 2020 - 2024 MY Camry HV [09/2019 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DATA LIST / ACTIVE TEST

Voice Guidance

Symptom

Suspected Area

Link

"Communication Module failure detected, please contact your dealer" message is played

Diagnostic Trouble Code Chart

(Red Indicator has failed and cannot indicate a failure)

2020 MY Camry HV [09/2019 - 10/2020]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DIAGNOSTIC TROUBLE CODE CHART 2021 - 2024 MY Camry HV [10/2020 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DIAGNOSTIC TROUBLE CODE CHART

"Communication Module Activation Failed" message is played

Contact Telematics Service Provider to verify any network problems

-

Wait for a while, then move to different location and retry (try to find location with better signal reception)

-

Diagnostic Trouble Code Chart

2020 MY Camry HV [09/2019 - 10/2020]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DIAGNOSTIC TROUBLE CODE CHART 2021 - 2024 MY Camry HV [10/2020 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DIAGNOSTIC TROUBLE CODE CHART

"Unable to Connect the Emergency Call Center" or "Unable to Connect to the Call Center" message is played

Wait for a while, then move to different location and retry (try to find location with better signal reception)

-

Perform Vehicle Inquiry on Techstream and verify subscription status

-

Refer to UNABLE TO CONNECT TO CALL CENTER

2020 - 2024 MY Camry HV [09/2019 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: UNABLE TO CONNECT TO CALL CENTER

"Safety Connect is not active" message is played

Perform Vehicle Inquiry on Techstream and verify subscription status

-

Explain to the customer that the system is in shipping mode, and confirm whether or not they would like to change to active mode

-

Indicator Condition

Symptom

Suspected Area

Link

Green indicator abnormal (Remains OFF)

Refer to GREEN INDICATOR REMAINS OFF

2020 - 2024 MY Camry HV [09/2019 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: GREEN INDICATOR REMAINS OFF

Red indicator abnormal (Remains ON)

Refer to RED INDICATOR REMAINS ON

2020 - 2024 MY Camry HV [09/2019 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: RED INDICATOR REMAINS ON

Illumination on the manual (SOS) switch panel does not turn on

Proceed to "Emergency Call Switch Illumination Circuit"

2020 - 2024 MY Camry HV [09/2019 -        ]; CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: Emergency Call Switch Illumination Circuit