Last Modified: 11-20-2023 6.11:8.1.0 Doc ID: RM10000000161LO
Model Year Start: 2018 Model: Camry HV Prod Date Range: [07/2017 - 10/2020]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: CD cannot be Inserted / Played or CD is Ejected Right After Insertion; 2018 - 2020 MY Camry HV [07/2017 - 10/2020]

CD cannot be Inserted / Played or CD is Ejected Right After Insertion

CAUTION / NOTICE / HINT

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.

    Click here 2018 - 2020 MY Camry HV [07/2017 - 10/2020]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.

PROCEDURE

1.

CHECK IF A PROPER CD IS INSERTED

(a) Make sure that the CD is an audio CD or a CD with an MP3, WMA or AAC file, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

OK:

CD is normal.

HINT:

  • Translucent or uniquely-shaped CDs cannot be played.
  • CDs with adhesive paper labels should not be played.
  • Commercial audio CDs can be played.
  • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
  • MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
  • For details on playable CDs, refer to Owner's Manual.
NG

END (CD IS FAULTY)
OK

2.

CHECK THAT CD IS INSERTED PROPERLY

(a) Check if the CD is inserted upside down.

OK:

CD is properly inserted.

NG

SET CD PROPERLY
OK

3.

CLEAN CD AND RECHECK

(a) Disc cleaning

(1) If dirt is on the disc surface, wipe it clean with a soft cloth from the inside to the outside in a radial direction.

OK:

Malfunction disappears.

NOTICE:

Do not use a conventional record cleaner or anti-static preservative.
OK

END (CD WAS DIRTY)
NG

4.

REPLACE CD AND RECHECK

(a) Replace the CD with a new or known good one and check that the malfunction disappears.

OK:

Malfunction disappears.

OK

END (CD WAS FAULTY)
NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY