Last Modified: 11-20-2023 6.11:8.1.0 Doc ID: RM1000000014Z5W
Model Year Start: 2018 Model: Camry HV Prod Date Range: [07/2017 -           ]
Title: DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: PROBLEM SYMPTOMS TABLE; 2018 - 2024 MY Camry HV [07/2017 -        ]

PROBLEM SYMPTOMS TABLE

HINT:

  • Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
  • Inspect the fuses and relays related to this system before inspecting the suspected areas below.

Power Door Lock Control System

Symptom

Suspected Area

Link

Only driver door LOCK functions do not operate

Front door lock with motor assembly LH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL

Wire harness or connector

-

Instrument panel junction block assembly

-

Only driver door UNLOCK functions do not operate

Front door lock with motor assembly LH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL

Wire harness or connector

-

Main body ECU (Multiplex network body ECU)

-

Instrument panel junction block assembly

-

Only front passenger door LOCK/UNLOCK functions do not operate

Front door lock with motor assembly RH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL

Wire harness or connector

-

Instrument panel junction block assembly

-

Only rear door LH LOCK/UNLOCK functions do not operate.

Rear door lock with motor assembly LH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: REAR DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: REMOVAL

Wire harness or connector

-

Instrument panel junction block assembly

-

Only rear door RH LOCK/UNLOCK functions do not operate.

Rear door lock with motor assembly RH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: REAR DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: REMOVAL

Wire harness or connector

-

Instrument panel junction block assembly

-

All doors LOCK/UNLOCK functions do not operate via door key cylinder

Front door lock with motor assembly LH

2018 - 2024 MY Camry HV [07/2017 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: All Doors LOCK/UNLOCK Functions do not Operate Via Door Key Cylinder

Wire harness or connector

Main body ECU (Multiplex network body ECU)

All doors LOCK/UNLOCK functions do not operate via master switch

Lin communication system

2018 - 2024 MY Camry HV [07/2017 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: All Doors LOCK/UNLOCK Functions do not Operate Via Master Switch

Multiplex network master switch assembly

Main body ECU (Multiplex network body ECU)

All doors LOCK/UNLOCK functions do not operate via door control switch

Door control switch assembly

2018 - 2024 MY Camry HV [07/2017 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: All Doors LOCK/UNLOCK Functions do not Operate Via Door Control Switch

Wire harness or connector

Main body ECU (Multiplex network body ECU)

Instrument panel junction block assembly

All doors LOCK/UNLOCK functions do not operate via multiplex network master switch assembly and door key cylinder.

Main body ECU (Multiplex network body ECU)

-

Instrument panel junction block assembly

-

Only driver door unlock functions do not operate

Main body ECU (Multiplex network body ECU)

-

Instrument panel junction block assembly

-

Except driver door unlock functions do not operate

Main body ECU (Multiplex network body ECU)

-

Instrument panel junction block assembly

-

All doors lock functions do not operate, but unlock functions operate normally

Main body ECU (Multiplex network body ECU)

-

Instrument panel junction block assembly

-

Speed-sensitive automatic door lock function does not operate (meter/gauge system operates normally).

CAN communication system

2018 - 2024 MY Camry HV [07/2017 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

Main body ECU (Multiplex network body ECU)

-

Shift-linked automatic door lock/unlock functions do not operate (automatic transaxle system operates normally).

CAN communication system

2018 - 2024 MY Camry HV [07/2017 -        ]; NETWORKING: CAN COMMUNICATION SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

Main body ECU (Multiplex network body ECU)

-

ECM

-

Key lock-in prevention function does not operate.

Front door courtesy light switch assembly (for LH)

2018 - 2024 MY Camry HV [07/2017 -        ]; LIGHTING (INT): FRONT DOOR COURTESY SWITCH: REMOVAL

Front door courtesy light switch assembly (for RH)

2018 - 2024 MY Camry HV [07/2017 -        ]; LIGHTING (INT): FRONT DOOR COURTESY SWITCH: REMOVAL

Rear door courtesy light switch assembly (for LH)

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; LIGHTING (INT): REAR DOOR COURTESY SWITCH: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; LIGHTING (INT): REAR DOOR COURTESY SWITCH: REMOVAL

Rear door courtesy light switch assembly (for RH)

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; LIGHTING (INT): REAR DOOR COURTESY SWITCH: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; LIGHTING (INT): REAR DOOR COURTESY SWITCH: REMOVAL

Front door lock with motor assembly LH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL

Front door lock with motor assembly RH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL

Rear door lock with motor assembly LH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: REAR DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: REMOVAL

Rear door lock with motor assembly RH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: REAR DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: REMOVAL

Main body ECU (Multiplex network body ECU)

-

Instrument panel junction block assembly

-

Lock operation continues even after doors have been locked*1

Front door lock with motor assembly LH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL

Front door lock with motor assembly RH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: FRONT DOOR LOCK: REMOVAL

Rear door lock with motor assembly LH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: REAR DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: REMOVAL

Rear door lock with motor assembly RH

2018 - 2020 MY Camry HV [07/2017 - 10/2020]; DOOR LOCK: REAR DOOR LOCK: REMOVAL 2021 - 2024 MY Camry HV [10/2020 -        ]; DOOR LOCK: REAR DOOR LOCK: REMOVAL

Wire harness or connector

-

Main body ECU (Multiplex network body ECU)

-

Instrument panel junction block assembly

-

When returning to the vehicle, although door unlock operation was not performed, doors were in an unlocked state.

Main body ECU (Multiplex network body ECU)

2018 - 2024 MY Camry HV [07/2017 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: Improper Operation

When returning to the vehicle, although door lock operation was not performed, doors were in a locked state.

Main body ECU (Multiplex network body ECU)

2018 - 2024 MY Camry HV [07/2017 -        ]; DOOR LOCK: POWER DOOR LOCK CONTROL SYSTEM: Improper Operation

Remote door lock functions do not operate*2

Telematics system

2018 - 2019 MY Camry HV [07/2017 - 09/2019]; TELEMATICS: TELEMATICS SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING 2020 - 2024 MY Camry HV [09/2019 -        ]; TELEMATICS: TELEMATICS SYSTEM: HOW TO PROCEED WITH TROUBLESHOOTING

HINT:

  • *1: When the door unlock detection switch detects an unlock position signal after a door lock operation has been performed, a door lock operation will be performed 3 times.
  • *2: for Toyota Entune Remote Connect Compatible Type