AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Touch Panel Switch does not Function; 2018 - 2024 MY Camry [03/2017

Last Modified: 11-20-2023	6.11:8.1.0	Doc ID: RM1000000012SAD
Model Year Start: 2018	Model: Camry	Prod Date Range: [03/2017 - ]
Title: AUDIO / VIDEO: AUDIO AND VISUAL SYSTEM: Touch Panel Switch does not Function; 2018 - 2024 MY Camry [03/2017 - ]

Touch Panel Switch does not Function

CAUTION / NOTICE / HINT

NOTICE:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.
Click here
When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occur:
- A communication malfunction DTC may be stored.
- The radio and display receiver assembly may not operate normally.

1.	CHECK MULTI-DISPLAY

(a) Check if there is any foreign matter caught between the display and exterior frame of the multi-display.

OK:

No foreign matter is caught between the display and exterior frame of the multi-display.

HINT:

If there is foreign matter between the display and exterior frame of the multi-display, the touch panel will remain pressed, preventing touch switch operation.
Turn the ignition switch to ACC or ON with your hand touching the operating section, non-response may occur.

REMOVE FOREIGN MATTER

2.	CHECK TOUCH PANEL

(a) Check for foreign matter on the display.

OK:

The display is clean.

CLEAN DISPLAY AND RECHECK TOUCH PANEL

3.	CHECK TOUCH SWITCH (OPERATION CHECK)

(a) Enter the "Touch Switch Check" screen. Refer to Check Touch Switch in Operation Check.

Click here

(b) Touch the display in the area where the switch malfunction occurs.

OK:

A "+" mark appears at the touched position.

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE