Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM100000001A5QC
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: DCM ACTIVATION; 2018 - 2020 MY Sienna [11/2017 -        ]

DCM ACTIVATION

1. DCM ACTIVATION

This function should be used to activate the DCM (Telematics Transceiver) after a new DCM (Telematics Transceiver) has been installed. During the DCM Activation process, Techstream automatically provides the telematics service provider with the new DCM (Telematics Transceiver) information and deletes the old DCM (Telematics Transceiver) information associated with the vehicle. The DCM (Telematics Transceiver) that was replaced should be returned to the parts department.

(a) Connect the Techstream to the DLC3.

(b) Turn the ignition switch to ON.

(c) Press SOS button 1 time to confirm Service part is currently defective ("Safety Connect is not initialized." voice prompt should be heard).

(d) Turn the Techstream on.

(e) Choose "Telematics" from the System Selection Menu, and then click "Utility".

(f) Click "DCM Service" on the Utility Selection Menu.

(g) Choose "Activate DCM" and then click "Next" on the DCM Service Utility.

(h) Follow the instructions on the Techstream.

HINT:

  • If a fault occurs during DCM Activation, a specific fault message will be displayed with procedure guidelines.
  • The manual (SOS) switch green indicator will turn on if activation is successful.

Fault Code

Reason

20

System timeout.

61

DCM (Telematics Transceiver) has been identified as a previously used part.

62

VIN is not recognized by telematics provider.

63

DCM (Telematics Transceiver) already associated with a vehicle. Use another authorized service part.

64

DCM (Telematics Transceiver) is not recognized.

66

DCM (Telematics Transceiver) is not a service part. Use only an authorized service part.

67

Unable to activate at this time.

HINT:

If the one these fault code is present, follow the procedure indicated in the following list.

  • Fault 20: Try DCM Activation again.
  • Fault 61: Replace the DCM (Telematics Transceiver) with a new service part and perform DCM Activation.
  • Fault 62*: Verify VIN is correct in ECM. Run Vehicle Inquiry and verify VIN. Confirm DCM service part by pressing SOS button 1 time and listening for "Safety Connect is not initialized." voice prompt, and then try activation again.
  • Fault 63: Replace the DCM (Telematics Transceiver) with a new service part and perform DCM Activation.
  • Fault 64*: Verify that the DCM (Telematics Transceiver) is a new service part.
  • Fault 66*: Replace the DCM (Telematics Transceiver) with a new service part. Press SOS button to confirm the new service part is deactive. Perform DCM Activation.
  • Fault 67: Try DCM Activation again. If the fault occurs again, wait and try again later.
    • *: As the fault could also be caused by a problem in communicating with the call center, before replacing the DCM (Telematics Transceiver), check with the call center to determine it there is a database or communication problem.

(i) Push the manual (SOS) switch to call an operator and confirm that the DCM (Telematics Transceiver) is activated.