Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM1000000019RPD
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Radio Broadcast cannot be Received or Poor Reception; 2018 - 2020 MY Sienna [11/2017 -        ]

Radio Broadcast cannot be Received or Poor Reception

CAUTION / NOTICE / HINT

NOTICE:

  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.

    Click here 2018 - 2020 MY Sienna [11/2017 -        ]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PRECAUTION

  • When replacing the radio and display receiver assembly, always replace it with a new one. If a radio and display receiver assembly which was installed to another vehicle is used, the following may occurs:
    • A communication malfunction DTC may be stored.
    • The radio and display receiver assembly may not operate normally.

PROCEDURE

1.

CHECK IF RADIO AUTO-SEARCH FUNCTIONS PROPERLY

(a) Check the radio automatic station search function.

(1) Check the radio automatic station search function by activating it.

OK:

Automatic station search function stops on a station.

OK

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

NG

2.

CHECK OPTIONAL COMPONENTS

(a) Check if any optional components that may decrease reception capacity, such as sunshade film or a telephone antenna, are installed.

OK:

Optional components are installed.

NOTICE:

Do not remove optional components without permission of the customer.

OK

REMOVE OPTIONAL COMPONENTS AND CHECK AGAIN (SEE NOTICE ABOVE)

NG

3.

CHECK RADIO AND DISPLAY RECEIVER ASSEMBLY (ANTENNA)

(a) Remove the antenna connector from the radio and display receiver assembly.

(b) Turn the ignition switch to ACC with the radio and display receiver assembly connector connected.

(c) Turn on the radio and turn into AM mode.

(d) Place a screwdriver, thin wire or other metal object on the radio and display receiver assembly antenna jack and check that noise can be heard from the speakers.

OK:

Noise occurs.

NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

OK

4.

CHECK GLASS ANTENNA

(a) Check for continuity of the antenna.

HINT:

Check for continuity at the center of each antenna wire as shown in the illustration.

NOTICE:

  • When cleaning the glass, wipe it in the direction of the wire with a soft dry cloth. Take care not to damage the wire.
  • Do not use detergents or glass cleaners with abrasive ingredients. When measuring resistance, wrap a piece of aluminum foil around the tip of each probe and press the foil against the wire with your finger, as shown in the illustration.

OK:

There is continuity in the antenna.

*a

Tester Probe

*b

Antenna Wire

*c

Aluminum Foil

NG

REPAIR GLASS ANTENNA

OK

5.

INSPECT RADIO AND DISPLAY RECEIVER ASSEMBLY

(a) Disconnect the radio and display receiver assembly connector.

*a

Component without harness connected

(Radio and Display Receiver Assembly)

(b) Measure the voltage according to the value(s) in the table below.

Standard Voltage:

Tester Connection

Switch Condition

Specified Condition

5 (ANT+) - Body ground

Ignition switch ACC, radio switch on and FM or AM selected

11 to 14 V

NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY

OK

6.

CHECK NO. 2 ANTENNA CORD SUB-ASSEMBLY (ROOF HEADLINING ASSEMBLY)

(a) Disconnect the No. 2 antenna cord sub-assembly (roof headlining assembly) connector from radio and display receiver assembly.

*a

Front view of wire harness connector

(to Radio and Display Receiver Assembly)

*b

Front view of wire harness connector

(to Amplifier Antenna Assembly)

(b) Disconnect the No. 2 antenna cord sub-assembly (roof headlining assembly) connector from the amplifier antenna assembly.

(c) Measure the resistance according to the value(s) in the table below.

Standard Resistance:

Tester Connection

Condition

Specified Condition

2 - 3 (MAIN)

Always

Below 1 Ω

3 - 1 (ANT+)

Always

Below 1 Ω

3 (MAIN) - Body ground

Always

10 kΩ or higher

1 (ANT+) - Body ground

Always

10 kΩ or higher

NG

REPLACE ROOF HEADLINING ASSEMBLY

OK

7.

REPLACE ANTENNA CORD SUB-ASSEMBLY

(a) Replace the antenna cord sub-assembly (for navigation antenna) with a new or known good one and check if radio broadcasts can be received normally.

Click here 2016 - 2020 MY Sienna [12/2015 -        ]; AUDIO / VIDEO: RADIO ANTENNA CORD: REMOVAL

OK:

Radio broadcasts can be received normally.

NG

REPLACE ANTENNA CORD SUB-ASSEMBLY (for NAVIGATION ANTENNA)

OK

8.

CHECK AMPLIFIER ANTENNA ASSEMBLY

(a) Replace the amplifier antenna assembly and check if radio broadcasts can be received normally.

Click here 2016 - 2020 MY Sienna [12/2015 -        ]; AUDIO / VIDEO: AMPLIFIER ANTENNA: REMOVAL

OK:

Radio broadcasts can be received normally.

OK

END (AMPLIFIER ANTENNA ASSEMBLY WAS DEFECTIVE)

NG

REPLACE RADIO AND DISPLAY RECEIVER ASSEMBLY