Last Modified: 04-05-2023 6.11:8.1.0 Doc ID: RM1000000019D72
Model Year Start: 2018 Model: Sienna Prod Date Range: [11/2017 -           ]
Title: NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Noise Occurs or Sound Skips when Portable Player Plays; 2018 - 2020 MY Sienna [11/2017 -        ]

Noise Occurs or Sound Skips when Portable Player Plays

CAUTION / NOTICE / HINT

HINT:

  • Perform this check with the portable player volume set at an appropriate level.
  • Make sure that there are no obstructions between the portable player and radio and display receiver assembly that may block signals, and that the portable player and radio and display receiver assembly are not excessively far apart.
  • Make sure that devices other than the radio and display receiver assembly are not connected to the portable player.
  • Make sure that there is no interference from a wireless LAN, etc.

PROCEDURE

1.

CHECK USING ANOTHER "Bluetooth" AUDIO COMPATIBLE VEHICLE OF SAME MODEL

(a) Check that the same problem does not occur in the sound heard from the speakers on another "Bluetooth" audio compatible vehicle of the same model.

OK:

The same problem does not occur in the sound heard from the speakers.

NG

MALFUNCTION IN PORTABLE PLAYER
OK

2.

REMOVE ADDITIONAL DEVICES WHICH USE RADIO WAVES

(a) Remove additional devices which use radio waves.

(b) Play the portable player and check that the same problem does not occur in the sound heard from the speakers.

OK:

The same problem does not occur in the sound heard from the speakers.

OK

END
NG

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

(See page 2018 MY Sienna [11/2017 - 08/2018]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE 2019 - 2020 MY Sienna [08/2018 -        ]; NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: PROBLEM SYMPTOMS TABLE )